Adyen vs. Equifax Identity & Fraud

Wherever a payments solution needs to be offered relatively fast, it's easy to set up and powerful, with strong technical capabilities. It works well both in settings where there isn't a dedicated payments department or team, as it can be customised with relative ease and low technical know-how

Incentivized

A scenario where Midigator is well suited is in the efficient response time. I like how fast Midigator always replies to my emails in a timely manner. I also appreciate how they are willing to go above and beyond always to help me and make sure I have all questions answered always.

Incentivized

• PCI DSS Compliant Solution
• Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
• Good support and quick solution for the technical help
• Well described documentation on technical integrations
• Drop in framework to display the payment options

• Business to Client Interaction - Midigator employees respond quickly to client requests
• Empowers their employees to make decisions in the best interest of the client they are serving
• Helps prevent chargebacks/disputes
• Saves their clients time and money
• Ease of use
• Consolidates multiple MIDs under one room for easy management and monitoring
• Prices their products and services competitively

Incentivized

• I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
• Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
• Amex chargebacks could be integrated. We don't see them in Adyen at all.

Incentivized

• RDR alerts are often categorized as chargebacks instead which takes some work on our side to get the numbers just right.
• While upper management is very responsive and incredibly helpful when an emergency arises, we do not feel like the account managers are very knowledgeable or proactive.

Incentivized

Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.

Incentivized

Midigator does what we need and doesn't try to add a bunch of confusing extra functionality we don't need.

Incentivized

No system is perfect, but Midigator is always in pursuit of perfection. I give them high marks for always trying their best to continue adding value.

Incentivized

Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.

Incentivized

Ayden has proved to be much more reliable with transactions and faster at completing them. We also have been benefited by their affordable rates and that it doesn't feel like a scheme to take from our profits. Lastly, the reports they provide help us to know what next steps we should take as a company, thankful for that direction.

Incentivized

We utilized Kount and Midigator concurrently for a short period of time. I have zero negatives to share about Kount, but we did not continue with them because we found Midigator to fill all of our current needs. In all truth, Kount and Midigator paired well together to cast a wide net on potential chargebacks/disputes, and it helped us gain an edge in preventing them. We moved on from Kount because it did not yield as many prevention notices as Midigator, but should the need arise and our budget increase, we'd likely team up to include them to compliment Midigator in having the best chargeback midigator system ever.

Incentivized

• After implementing payment integration, payment of B2B orders is instant which really helps business financial planning.
• Using Adyen payment integration, businesses are also able to provide payment options based on their geography.
• It provides multi-currency support.
• It also provides key and secret-based security for sites and origin.

• Before using Midigator, members would call to cancel their membership and customer service would cancel them and provide a refund. However, the member would also call their bank to dispute the original charge. So, they end up getting double the amount that they paid. Using Midigator, we are able to avoid losing revenue.

Incentivized