Kount, an Equifax company vs. RapidVerify

Well suited for addressing disputes before they become official chargebacks (PreventFlow). We've not yet started using the DisputeFlow to work chargebacks that have already come in. We still use our merchant processor's interface for that. I'd to see more incorporation of RDR into the online interface. Right now, we just receive spreadsheets. In the notifications section, I have set up notifications for chargeback and prevention reports but don't see anything for RDR. As the admin of Midigator, I'd like to have greater control over user management, particularly in setting up new users in our organization. There's nothing in the online interface with this.

Incentivized

Overall, I was very impressed with Rapid Verify's offering. The onboarding process was quick and easy. For us, the turnaround time in getting results was the biggest benefit. It would be nice if we could integrate this in our current software we use internally as this would prevent us from having to switch between platforms to get this done.

• Business to Client Interaction - Midigator employees respond quickly to client requests
• Empowers their employees to make decisions in the best interest of the client they are serving
• Helps prevent chargebacks/disputes
• Saves their clients time and money
• Ease of use
• Consolidates multiple MIDs under one room for easy management and monitoring
• Prices their products and services competitively

Incentivized

• Takes away the need to have parents and other people come in to do id scans.
• Parents can now do this wherever they are at. Some parents have expressed its easier than having to wait to get this done like they have in the past.
• We get a copy of the license that we can import directly into our current sofrware.

• When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was.
• Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top.
• The daily emails in excel could be better formatted and easier to read.

Incentivized

• Since the verification came back as verified, we did not know what would happen if it failed, some examples or use cases published on their site would be helpful in this case.
• A white paper explaining how this could satisfy I-9 requirements.
• It would be nice if we could customize the verification report generated.

Midigator does what we need and doesn't try to add a bunch of confusing extra functionality we don't need.

Incentivized

No system is perfect, but Midigator is always in pursuit of perfection. I give them high marks for always trying their best to continue adding value.

Incentivized

The user interface was pretty simple and not too complicated which made it easy to figure out how to use the platform. This is what made it appealing. Too many options can be distracting.

We usually have to wait days for a response from online vendors, but RapidVerify responded to our queries within a matter of hours which was very refreshing.

We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are potentially coming through or about ones that are already chargebacks before Midigator notifies the company.

Incentivized

We asked our IT guy and he mentioned maybe we should try Plaid, but when looking at their offering, we would have had to get a developer to set everything up and it all seemed too complex for our needs. We are not a large company and we wanted something simple and easy to use. With RapidVerify, everything just worked.

• We've been able to use the data to pinpoint specific issues to correct to lower chargebacks.
• We have seen an incredible difference in our chargeback rate since using Midigator's service. Our rates were often over 1% but now they are almost always below 0.4%. That is a huge difference!

Incentivized

• Since we are a small center, not having to take away one of the two teachers to do this has allowed us to stay focused in our classrooms.
• We really like having the photos so we can import into our daycare center software.