Esker vs. OpenText eDOCS

Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.

Incentivized

My team and I have benefited positively from the work of this platform. Our content and any data that is created during the project implementation process are securely stored in a safe storage space. Documents are arranged well to enhance faster identification during the time of reference. It provides cloud-based based backup support to minimize file losses. It is best suited to the electronic data management suite.

Incentivized

• Esker makes automated invoice sending very easy
• Esker tracks the sending of documents & records whether or not the message was successful
• Esker offers various reports that can be very helpful
• Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere

Incentivized

• Secure.
• Accessibility.
• User experience.
• Ease of use.
• One stop solution for all types of file/data storage.
• Can be accessed via mobile, tablet, laptops.

Incentivized

• We can't enter credit memos in Esker. Need to enter in SAP and then link.
• PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
• Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.

• Their learning services could improve
• The cloud management isn't the best in the market

Incentivized

Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.

Incentivized

They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with

Incentivized

I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.

Incentivized

Microsoft SharePoint is a simpler alternative for OpenText eDOCS. It can be used for the same objectives, i.e. to share and manage content, search for information, and collaborate across business areas. Integration with other applications and platforms can be rather limited, in comparison to OpenText eDOCS, but the interface can be considered cleaner than the one of OpenText.

Incentivized

• We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
• It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
• It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.

Incentivized

• Pros: providing secure application so that we do not worry about security perspective much.
• Pros : Ease of use.
• Pros : Accessible via mobile, tablets, cloud, laptops.
• Cons: Complex.
• Cons : Pricing can be improved.

Incentivized