What users are saying about
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Top Rated
116 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Jotform

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Top Rated
116 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • eSurveysPro.com ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution
  • Jotform ranks higher in 1 feature set: Survey Logic

Survey Format & Appearance

9.7

eSurveysPro.com

97%
8.8

Jotform

88%
eSurveysPro.com ranks higher in 3/3 features

Survey templates

10.0
100%
1 Rating
9.4
94%
58 Ratings

Themes

9.0
90%
1 Rating
8.7
87%
61 Ratings

Custom logo/branding

10.0
100%
1 Rating
8.3
83%
63 Ratings

Survey Content

9.7

eSurveysPro.com

97%
9.4

Jotform

94%
eSurveysPro.com ranks higher in 2/3 features

Changes to live survey

10.0
100%
1 Rating
9.3
93%
56 Ratings

Question design help

9.0
90%
1 Rating
9.4
94%
52 Ratings

Multiple question types

10.0
100%
1 Rating
9.4
94%
63 Ratings

Survey Logic

9.0

eSurveysPro.com

90%
9.3

Jotform

93%
Jotform ranks higher in 1/1 features

Survey logic flexibility

9.0
90%
1 Rating
9.3
93%
56 Ratings

Survey Reporting & Analytics

9.8

eSurveysPro.com

98%
9.3

Jotform

93%
eSurveysPro.com ranks higher in 4/5 features

Response tracking

10.0
100%
1 Rating
9.4
94%
58 Ratings

Data export

10.0
100%
1 Rating
9.4
94%
62 Ratings

Standard reports

10.0
100%
1 Rating
8.9
89%
54 Ratings

Custom reports

10.0
100%
1 Rating
9.4
94%
50 Ratings

Analytics

9.0
90%
1 Rating
9.3
93%
47 Ratings

Survey Administration & Security

9.5

eSurveysPro.com

95%
9.4

Jotform

94%
eSurveysPro.com ranks higher in 1/2 features

Access controls

10.0
100%
1 Rating
9.2
92%
51 Ratings

Compliance

9.0
90%
1 Rating
9.6
96%
47 Ratings

Survey Distribution

10.0

eSurveysPro.com

100%
8.0

Jotform

80%
eSurveysPro.com ranks higher in 1/2 features

Respondent restrictions

10.0
100%
1 Rating
8.6
86%
38 Ratings

Vendor-offered crowdsourcing

N/A
0 Ratings
7.3
73%
27 Ratings

Attribute Ratings

  • Jotform is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

eSurveysPro.com

90%
1 Rating
9.6

Jotform

96%
73 Ratings

Likelihood to Renew

eSurveysPro.com

N/A
0 Ratings
9.1

Jotform

91%
3 Ratings

Usability

eSurveysPro.com

N/A
0 Ratings
9.3

Jotform

93%
55 Ratings

Support Rating

eSurveysPro.com

N/A
0 Ratings
8.4

Jotform

84%
53 Ratings

Implementation Rating

eSurveysPro.com

N/A
0 Ratings
6.4

Jotform

64%
1 Rating

Likelihood to Recommend

eSurveysPro.com

It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.
Brandi Brown-Lang | TrustRadius Reviewer

Jotform

Despite the things that could make Jotform even better, like the ability for respondents to access submission at a later date to update forms before the submission deadline, the features that are offered make this a really good product. It is easy to use to create and share forms, submit and analyze the data. The are many form options to choose from to get started or give ideas for a new creation. It's powerful!
Anonymous | TrustRadius Reviewer

Pros

eSurveysPro.com

  • Highly customizable
  • Instant data
  • Easy way for customers to provide feedback in a non-confrontational way
Brandi Brown-Lang | TrustRadius Reviewer

Jotform

  • With JotForm we can collect names, email addresses, phone numbers, and much more and integrate that information into another CRM application.
  • I really love the auto-response forms that are generated after customers have submitted a form. The auto-response form allows us to upsell our customers on more valuable services. The original form allowed clients to receive a free e-book and the auto-response form sold clients on our paid membership to our private social media group.
  • We use the forms to get clients into our monthly paid newsletter subscription.
Anonymous | TrustRadius Reviewer

Cons

eSurveysPro.com

  • I wish we knew a way to use it for prospective customers
  • Our company should utilize it on missed sales instead of only current customers
  • I wouldn’t change anything about the service itself, just how we utilize it
Brandi Brown-Lang | TrustRadius Reviewer

Jotform

  • I would love for Jotform to offer an a la carte for some of the products like maybe we pay for more form views and submissions but not all the other stuff.
  • Flexibility in css.
  • More options in the name field, maybe I want the last name first or for it to be a full one entry box.
  • A phone number entry field.
WTS Studio Recordings | TrustRadius Reviewer

Pricing Details

eSurveysPro.com

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$100 per year

eSurveysPro.com Editions & Modules

Edition
Basic$1001
Premium$2001
Corporate$4001
Enterprise$8001
Dedicated$2,4001
  1. per year
Additional Pricing Details

Jotform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Jotform Editions & Modules

Edition
Silver$39.001
Gold$99.001
Free$0.00
Bronze$29.003
  1. Monthly
  2. none
  3. Monthly
Additional Pricing Details
Contact sales for enterprise pricing.

Likelihood to Renew

eSurveysPro.com

No score
No answers yet
No answers on this topic

Jotform

Jotform 9.1
Based on 3 answers
I need this software to run my business, it's built around it.
Dean Sadler | TrustRadius Reviewer

Usability

eSurveysPro.com

No score
No answers yet
No answers on this topic

Jotform

Jotform 9.3
Based on 55 answers
It is very user-friendly and intuitive. The interface is very simple and straightforward. The elements are easily accessible even without having any prior knowledge of the interface. The customer support is incredibly awesome. They respond to you within 24-48hrs tops. They also provide a list of questions and answers that have already been asked.
Edwin Mathew | TrustRadius Reviewer

Support Rating

eSurveysPro.com

No score
No answers yet
No answers on this topic

Jotform

Jotform 8.4
Based on 53 answers
Their support is truly awful and negligent [in my opinion]. It's rare for me to get so mad as to write a review about it but given what we do, I think it's necessary to document it. We work in mental health and having client data [transmitted] through the API correctly can be a matter of life and death for someone in crisis. We have had repeated issues with this in JotForm and reset the integration multiple times and yet it continues. [In my experience] tags don't transmit, complete contacts are absent, or parts of data [are] missing despite being mapped. [Again, per my experience] their support will initially respond and then you hear nothing. It's been a huge issue and we are leaving them as a result. [I feel] it's truly infuriating and negligent.
William Schroeder | TrustRadius Reviewer

Implementation Rating

eSurveysPro.com

No score
No answers yet
No answers on this topic

Jotform

Jotform 6.4
Based on 1 answer
Had to opt for Jotform to open in a separate window for some of my phones as being intergrated into my own site caused restricted viewing problems on some devices like mobiles.
Dean Sadler | TrustRadius Reviewer

Alternatives Considered

eSurveysPro.com

eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.
Brandi Brown-Lang | TrustRadius Reviewer

Jotform

JotForm is superior compared to Google Forms in most aspects. However, the lack of collaboration in the free version makes it less attractive if managing several forms. But the form functionality and features makes up for this. JotForm is clean in layout, and provides a user experience like nonother. Highly recommended.
Anonymous | TrustRadius Reviewer

Return on Investment

eSurveysPro.com

  • We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
  • We have been able to not waste time on projects our customers are not interested in.
  • It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.
Brandi Brown-Lang | TrustRadius Reviewer

Jotform

  • After implementing JotForm, I was able to work remotely, which helped a lot during the pandemic and during extended holidays for medical reasons.
  • The price is quite high, but it is a fairly stable platform. We do feel it in the budget, but it has great advantages.
  • The team has access to the info from different terminals, which helps communication between the office and the shop.
Anonymous | TrustRadius Reviewer

Screenshots

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