Everbridge 360 vs. Grasshopper

Well suited to Emergency Communication, particularly as an initial alert to a potential or realized disruption. As a notification service, however, it operates predominantly as a one-way communication tool and doesn't allow for individual responses to be recorded. The ability to having a two-way communication channel would speed up response times in an emergency situation and negate the reliance on supplementary applications.

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Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

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• Multiple modality to get in touch of teammates.
• Easy to use software.
• Customizable fields and data points.

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• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

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• Ease of signing up
• Conditions and notification sending

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• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

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Everbridge has training materials that they email out to let us know how the platform is continuing to grow and expand its capabilities. They also periodically offer webinars to let us know the latest. I rate it a 10 because they let us know in these periodic emailing and webinars that we can reach out to them anytime if there's ever an issue. If you accidentally delete someone, for 30 days you can go back in and reinstate that person.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Allowed us to navigate through the COVID pandemic (daily check-ins).
• Provides a way to communicate to impacted employees due to weather events.
• Can take a significant amount of time for setup and integration.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info