eVoice vs. Grasshopper vs. PTC Creo

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

Incentivized

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

Incentivized

PTC Creo is great for assemblies that multiple users are collaborating on. Models can reference other models that someone in another department has released and when those models are changed, the referenced parts and assemblies are changed. These changes are very helpful when working on collaborative machine designs and comparing forging dies with the final parts.

Incentivized

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

Incentivized

• PTC Creo contains many advanced tools with better optimization for creating part models and other production related drawings.
• The initial concept designs can be done more adequately.
• The parameters of 2D drawings can be changed easily by editing the 3D model.
• The productivity can be increased by customized tools for modeling.

Incentivized

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

Incentivized

• No autosave
• No clear message if it has problems saving the file
• Not so easy to use
• In my experience, has a lot of things missing that other CAD already have in years
• In my experience, it's extremely easy to lose work/time

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

Incentivized

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

Incentivized

I liked the training manuals I used to learn some, as I didn’t have CAD background in college or before this job. My coworkers were able to share with me what they learned in PTC training and I was able to get support online and through reading.

Incentivized

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

Incentivized

Learning curve of SOLIDWORKS is higher compared to Creo, however, stability and more design control is provided by Creo. Creo also have more robust and stable interfaces. For larger assemblies, Creo works better than SOLIDWORKS. New upgrades of Creo has given liberty to open different file data of different software without any file conversion. Creo costs comparable to SOLIDWORKS cost, with more capabilities.

Incentivized

• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

Incentivized

• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

Incentivized

• Having PTC Creo as our primary tool positions us as forward thinking and creative in the eyes of our clients.
• PTC Creo constantly evolves in the ability to increase our productivity; new capabilities and features are added, which reduce our level of effort for some tasks.

Incentivized