Evolve IP Unified Communications vs. Rakuten Viber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Evolve IP Unified Communications
Score 8.0 out of 10
N/A
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.N/A
Rakuten Viber
Score 7.9 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
Evolve IP Unified CommunicationsRakuten Viber
Editions & Modules
No answers on this topic
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
Evolve IP Unified CommunicationsRakuten Viber
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Evolve IP Unified CommunicationsRakuten Viber
Top Pros
Top Cons
Features
Evolve IP Unified CommunicationsRakuten Viber
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Evolve IP Unified Communications
5.0
4 Ratings
48% below category average
Rakuten Viber
9.5
13 Ratings
15% above category average
Hosted PBX7.04 Ratings9.56 Ratings
Multi-level Interactive Voice Response (IVR)6.04 Ratings9.68 Ratings
User templates5.02 Ratings8.87 Ratings
Call reports1.04 Ratings9.89 Ratings
Directory of employee names6.04 Ratings9.68 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Evolve IP Unified Communications
4.0
4 Ratings
71% below category average
Rakuten Viber
9.3
15 Ratings
10% above category average
Answering rules5.04 Ratings9.59 Ratings
Call recording2.03 Ratings9.69 Ratings
Call park5.03 Ratings8.84 Ratings
Call screening4.04 Ratings8.89 Ratings
Message alerts4.04 Ratings9.814 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Evolve IP Unified Communications
5.0
2 Ratings
49% below category average
Rakuten Viber
9.5
13 Ratings
14% above category average
Audio conferencing4.02 Ratings9.613 Ratings
Video screen sharing5.01 Ratings9.05 Ratings
Instant messaging6.01 Ratings10.09 Ratings
Video conferencing00 Ratings9.513 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Evolve IP Unified Communications
7.0
2 Ratings
17% below category average
Rakuten Viber
10.0
18 Ratings
18% above category average
Mobile app for iOS7.02 Ratings10.017 Ratings
Mobile app for Android7.02 Ratings10.017 Ratings
Best Alternatives
Evolve IP Unified CommunicationsRakuten Viber
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Evolve IP Unified CommunicationsRakuten Viber
Likelihood to Recommend
1.0
(4 ratings)
9.6
(18 ratings)
Support Rating
1.0
(1 ratings)
9.4
(7 ratings)
User Testimonials
Evolve IP Unified CommunicationsRakuten Viber
Likelihood to Recommend
Evolve IP
I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.
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Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Pros
Evolve IP
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
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Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Cons
Evolve IP
  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
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Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
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Support Rating
Evolve IP
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
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Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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Alternatives Considered
Evolve IP
We switched from 8x8 due to voice quality issues.
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Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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Return on Investment
Evolve IP
  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
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Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
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ScreenShots