Exact Globe+ vs. iContact

Exact Global is extensively used at EWS as a strategic tool of importance for managing our core Financial processes like Accounts Payable, Accounts Receivable, General Ledger accounts, Financial entries, Transactions etc. It is a critical tool for EWS and integrated with our ERP for a seamless operations of financial processes in the enterprise

Incentivized

I would only recommend it if someone was a small business. I think they are the best suited for companies who will send out a coupon or offer here and there. The most recent updates made it more complicated to use for more complicated processes. It is easy to train someone on the program, and so quick to learn. But I would also only stick to the simpler things. I also think the colorful templates are great, and show great creativity. But again, it is hard to justify recommending the program when it isn't WYSIWYG.

Incentivized

• Exact offers a large range of user defined fields, which is especially useful once you've built a base on the system and need to customize certain aspects. Just last week we added the ability to track customer training by model using custom UDFs.
• Engineering bills of material are tracked in Exact and the engineering BOM module is pretty intuitive and easy to use. Modification and drill down/up is not difficult once you figure out he basics.
• Inventory control is fairly simple and offers a lot of information and options to track different kinds of products. We use bulk and each UOMs primarily, but others are used regularly depending on application.

Incentivized

• Contact management. iContact is really great for entering all your contact. You are able to put them onto different lists, and let them choose which lists they would like to be a part of as well. There are many data fields provided to fill in information.
• Emailing. We use the email feature at least once a month. They are always improving and adding new features, which is very helpful in presenting content in a new and exciting way to our readers. There are many options with remade templates and themes, or you can add your own.
• Insights. It is really helpful being able to have the data to see what is working and what isn't. It is nice to be able to go back and see how things went in the past compared to now. Opens, clicks, shares, etc.

Incentivized

• Expand the commercial aliador network.
• Improve online support

Incentivized

• We also would like to send transactional messages which don't require an opt-out, this is a challenge with iContact. (May be a feature with pro?)
• The regular version of iContact doesn't support event management or logic flows for automated messaging.
• Custom form fields have limited field type options (can't build a drop-down).

Incentivized

iContact has been a quick and easy way to send any announcements and news directly to email and social media subscribers. Its tracking and reporting capabilities turn a simple email into a marketing campaign that can be used as a tool to efficiently gauge reader response and customer satisfaction, and ultimately to reach potential customers. The consistency and excellent customer service is what makes this program a pleasant experience.

Exact Global is a strategic tool for financial core processes operations at EWS. It is integrated with ERP to seamlessly deliver key processes like O2C, P2P etc. and very well liked by users for its ease of use and flexibility of data moving across different systems. Exact Global is a part of EWS’s enterprise architecture and roadmap aligned to PACE strategy for achieving business objectives

Incentivized

I rate iContact as an easy to use program due to its user friendly dashboard and user interface. Most companies of small to medium size do not have a dedicated marketer, therefore it is someone multitasking who may or may not have this kind of experience. iContact makes it relatively simple and can actually expand one's knowledge in the area of business promotion.

Incentivized

iContact is regularly up and running. Only once has it been unavailable for maintenance, which is to be expected and even desired for optimal performance when needed.

Receive Great support from Exact Global team. Timely response and resolution by the vendor and never breach on SLAs - it’s a support team’s dream to support Exact Global.

Incentivized

They have always been responsive to any issues or concerns that have arisen with our account. Our customer account manager participates in our monthly county-wide communicators meetings via telephone to ensure that we are getting the most from the service. He also analyzes our lists to help us weed out inactive contacts.

Incentivized

The templates are difficult to customize, and they don't render well in email platforms

i wouldn't be using it if i wasn't satisfied. time is money

I've used other ERP systems in large organizations, one custom and one SAP. SAP is a very powerful suite of software, but comes at a price point that is unobtainable for many smaller companies. Exact is more realistic and accessible for smaller companies that are not necessarily global commodities, but instead smaller manufacturers in niche markets. I haven't had the opportunity to review many other options in this size range.

Incentivized

I didn't have a say in the decision because I wasn't with the company at the time. I listed HubSpot here because I know we used it in conjunction with iContact for email automation, but HubSpot Email was only recently built-out to the point where it is today. Now, iContact and HubSpot are no longer integrated.

iContact stays the same with the number of users added or taken away. It certainly remains reliable despite increased usage, and so, can be considered scaleable in that aspect.

• Monitoring of production cost.
• Registration and documentation of engineering changes.

Incentivized

• We have a template for webinars that we send every month. We just edit it and send. This couldn't be easier (once you know where to find it).
• We like the breakdown of statistics in the dashboard. They're easy to read.
• iContact isn't a comprehensive solution, so it is only one of a few products we use for marketing.

Incentivized