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IContact is worth it
Updated January 04, 2019

IContact is worth it

Todd McGee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with iContact

Many departments use IContact to create colorful, well-designed newsletters to promote activities and events. It helps us provide information about upcoming programs and events of interest to our residents. Our service also includes one project per month from I-Contact's graphic design team. They will work with a department to create a nice, eye-catching newsletter template.
  • Versatile templates available
  • Will create customized templates
  • Easy to use email address collection forms
  • Will offer expert insight and analysis on how to build lists
  • Resizing columns
  • Subscriber sign-up forms across different user folders
  • Spellcheck is a little cumbersome
  • Increase awareness of government activities and programs
  • Generate more participation at special events
  • Provide information about different departments
IContact offered more flexibility, the ability to designate more users in different departments, and better-looking templates. The ability to ask for support and customized templates is also a key, and their account manager is available to respond to issues, offer advice, etc. He even participates in our monthly communicators meetings to help ensure we are getting maximum value from the product.
IContact is well suited for sending our irregular as well as regular communications. The templates are easy to set up, and they will work with you to create customized templates. Since it is web-based, it can also be accessed from anywhere and is an asset when we need to send immediate emergency-related communications. We also link it to our Facebook and Twitter accounts to cross-promote news and events.

iContact Feature Ratings

Email & Online Marketing
9.3
WYSIWYG email editor
8
Dynamic content
10
Ability to test dynamic content
10
Landing pages
9
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
7
Triggered drip sequences
10
Reporting & Analytics
10.0
Dashboards
10
Standard reports
10
Custom reports
10
Pre-Send Testing ()
Not Rated

iContact Support

They have always been responsive to any issues or concerns that have arisen with our account. Our customer account manager participates in our monthly county-wide communicators meetings via telephone to ensure that we are getting the most from the service. He also analyzes our lists to help us weed out inactive contacts.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None