Likelihood to Recommend ExpensePath works great for mid-size companies with multiple locations and multiple levels of approval needed. It doesn't have the bells and whistles of more expensive options like
Expensify or Concur, but they excel at being attentive to customer needs and simple to use.
Read full review A specific scenario where TripActions was well suited was when I needed to book a hotel stay in Cologne, Germany for multiple colleagues. The fact that they were registered users made coordinating their stays a seamless process. I have not had an occasion where TripActions was inappropriate to use.
Read full review Pros ExpensePath responds within minutes and helps solve issues right away. Vik and his team are always open to how they can better their product. ExpensePath's app is quite simple and straightforward, making it easy to teach to even our technology averse employees. Though we don't use it extensively, we appreciate ExpensePath's internal expense reporting functionality, which provides good insight into our employee's spending. They correctly integrated our Sage Intacct GL accounts and dimensions directly into the system, so no additional mapping was needed after setup. Read full review Provides a wide range of travel options within a wide budget. It is reliable - if a trip gets canceled, they are quick to contact their customer and help sort out additional booking details to get you to your final destination. Read full review Cons They're in the process of developing the ability to directly reimburse from ExpensePath rather than cutting a check through an ERP. This feature would be very helpful. Read full review Limited partnerships with all the major airlines, or if so, slowly just adding more airlines to their platform Not a lot of information about the ratings of the hotels. I have stayed in hotels that I probably wouldn't have if their information was more up to date Read full review Likelihood to Renew This decision overall isn’t made by me. The company evaluates the product. While I am an influencer the overall review is my personal opinion and mine only. The company books flights or would like for us to book flights through trip actions everything else is suggested but done with a personal cc which makes it optional. My option will be to not use TripActions for anything personally.
Read full review Support Rating - Easy bookings and quick expensing - Excellent chat support - Savings for the company since employees opt for rewards which require booking cheaper than average priced hotels - Rewards for employees - Easy to use customer interface - Great mobile applications for android and iOS - Ability to control payment methods for a different types of bookings like hotels or flights or car rentals.
Read full review Alternatives Considered Expensify was a nightmare. We used it for 8 months and couldn't wait to find something else. Their customer service was unresponsive and rarely got back to us in a timely fashion. They never solved any of the issues we were having with integrating to Sage Intacct, and their "smart scan" feature never worked once. Their app was painful to navigate. On top of the many reasons already listed, we switched to ExpensePath because they're not flashy. ExpensePath delivers a great product without the veneer of many of its competitors.
Read full review I like TripActions more because everything is on a mobile app that is super user-friendly. The customer service team is also world class-I genuinely have never felt so taken care of. More so,
Concur Travel and Expense never rewarded me for traveling, while I made over 200 dollars in Amazon money just for doing my job.
Read full review Return on Investment The first goal of our finance department is to make all of the tools we use to gather information integrate with our main ERP, Sage Intacct. ExpensePath's integration has been flawless and saved us hours of manual expense entry. The second goal of our finance department is to make all of the tools we utilize easily adoptable by new users. ExpensePath is one of the simplest, most responsive apps we've ever seen. Even those on our team who are averse to adopting new technology like ExpensePath. Read full review The ability to change flights while I am on the road in meetings. They actually call the agents for me. It has put money back in my pocket with the Amazon rewards and my company has saved money by me booking the less expensive options. Read full review ScreenShots