Item: Navan
Rating: 9
Author: Verified User

Overall Satisfaction with TripActions

Use Cases and Deployment Scope

We utilize TripActions to book business trips using the corporate credit card - we utilize this across the entire company, and it makes it super easy for employees to book flights/hotels/rental cars through the company's corporate card. It also gives us the incentive to book at the lowest possible price in return for rewards which solve the issue of people booking high-ticketed trips.

Pros and Cons

Pros

Provides a wide range of travel options within a wide budget.
It is reliable - if a trip gets canceled, they are quick to contact their customer and help sort out additional booking details to get you to your final destination.

Cons

Not ALL flights are listed.
Sometimes they over-communicate.

Return on Investment

Saved company money by incentivizing employees to book on the cheaper end of market value.
Helps finance department keep better track of bookings.

Support Rating

If a flight is canceled, they are quicker to reach the customer than the airlines are. They provide updates and reach out to assist with rebooking if needed.

Key Insights

Do you think Navan delivers good value for the price?

Not sure

Are you happy with Navan's feature set?

Yes

Did Navan live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Navan go as expected?

I wasn't involved with the implementation phase

Would you buy Navan again?

Yes

Likelihood to Recommend

TripActions would be useless for someone to use in their daily lives, but I think it is well-suited for a company that tends to have its employees travel a lot.

Comments

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Tripactions is the perfect booking platform for those who travel a lot for business! Easy and reliable!