FastCall vs. PhoneBurner

FastCall is great for TEAMS! It's also great when used in combination with SalesForce for a powerful CRM tool.

Incentivized

I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.

Incentivized

• Pre-recorded voicemails.
• Call logs.
• User-friendly experience.

Incentivized

• PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
• The amount of time it takes to get through a list of calls has almost been cut in half.
• The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.

Incentivized

• Cannot press [enter] to call, you need to manually click on the call button
• There are some features that require more clicks than I would expect, i.e. hanging up requires clicking on [spoke to] as well as [end call], which can be annoying.

Incentivized

• Could be a little better on the pricing.
• Could offer a better central administrative function.
• Could provide more updates to the app.

Incentivized

PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.

Incentivized

Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.

Incentivized

I love FastCall, because it allows me to leave a pre-recorded voicemail, unlike Dialpad.

Incentivized

We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.

Incentivized

• Saves time when calling and leaving many voicemails.

Incentivized

• [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
• [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.

Incentivized