FileHold Document Management vs. OnBase

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FileHold Document Management
Score 7.1 out of 10
Mid-Size Companies (51-1,000 employees)
FileHold is a document and records management software. FileHold is integrated with both Microsoft Office and Microsoft Teams and provides secure single log in to both FileHold and Office 365. FileHold can be deployed on a customers own servers or private cloud or hosted by FileHold on the Azure Cloud Standard features include; document scanning, version control, search, tagging, full user audit trail, archiving and scheduled disposition. Out of the box, users can search the FileHold…
$30
per month per seat
OnBase
Score 8.1 out of 10
N/A
OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.N/A
Pricing
FileHold Document ManagementOnBase
Editions & Modules
FileHold Enterprise
$10.00
Per user / month
FileHold installed on cusomers own Cloud or in house server
$15.00
per month per seat
FileHold Express for 5 users
$15.00
per user / month
FileHold Cloud, Fully hosted on Microsoft Azure
$30.00
per month per seat
No answers on this topic
Offerings
Pricing Offerings
FileHold Document ManagementOnBase
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsIn all cases the price per user will decrease as more users are added to the system. FileHold has many optional and custom features that can be chosen and will change the price. For outright purchase of a license there is an optional 20% per year support and upgrade fee.
More Pricing Information
Community Pulse
FileHold Document ManagementOnBase
Top Pros
Top Cons
Features
FileHold Document ManagementOnBase
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
FileHold Document Management
-
Ratings
OnBase
9.0
43 Ratings
9% above category average
Content capture & imaging00 Ratings9.241 Ratings
File sync, storage & archiving00 Ratings9.233 Ratings
Document management00 Ratings9.942 Ratings
Records management00 Ratings8.540 Ratings
Content search & retrieval00 Ratings8.543 Ratings
Enterprise content collaboration00 Ratings8.234 Ratings
Content publishing & creation00 Ratings9.522 Ratings
Security, risk management & information governance00 Ratings9.233 Ratings
Contract lifecycle management00 Ratings9.724 Ratings
Automated workflows00 Ratings9.223 Ratings
Artificial intelligence00 Ratings9.511 Ratings
Mobile support00 Ratings9.315 Ratings
Integration00 Ratings7.522 Ratings
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FileHold Document ManagementOnBase
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User Ratings
FileHold Document ManagementOnBase
Likelihood to Recommend
7.0
(3 ratings)
9.3
(43 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(7 ratings)
Usability
6.0
(1 ratings)
8.6
(9 ratings)
Performance
7.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
6.4
(16 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
-
(0 ratings)
8.7
(3 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
6.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
FileHold Document ManagementOnBase
Likelihood to Recommend
FileHold Systems Inc
Scenarios that FileHold Document Management documents are well suited are to store documents, manage them and share them with other employees through the cloud. FileHold Document Management does a good job at all of these in addition to the fast loading time and ample storage space. However, other software such as good drive still remain better due to its ease of use and accessibility.
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Hyland Software
OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.
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Pros
FileHold Systems Inc
  • FileHold scales well and can serve small companies up to enterprises with thousands of users.
  • Powerful workflow and approval processes.
  • MS Office Integration, version control, a powerful search engine, and cloud availability.
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Hyland Software
  • Workflow and Configuration - easy to learn
  • Documentation for each application and toolset
  • Hyland Account Managers and staff are knowledgeable
  • Robust User Community that helps solve an issue or make recommendations
  • Web client - no application installation needed on a PC for users
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Cons
FileHold Systems Inc
  • Whenever there was an update done to the program, we would run into multiple issues.
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Hyland Software
  • I personally find the user inferface to be obnoxious and obtuse.
  • When we have issues it is often hard to resolve the problem as there are many variables such as file types, DPI, and scanner setting that combine to make it hard to pinpoint trouble spots.
  • The upgrade process has always been a nightmare for our team. We are not on the latest version now due to this issue.
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Likelihood to Renew
FileHold Systems Inc
No answers on this topic
Hyland Software
OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.
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Usability
FileHold Systems Inc
FileHold is the ideal solution if you are looking for an electronic library with workflow functionality. The ease of use and integration with other tools we already use was also a huge incentive. It also allows us to import and export data. The search features and the ability to accept electronic signatures further made our lives easier.
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Hyland Software
You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
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Performance
FileHold Systems Inc
FileHold was easy to implement as well as to configure to meet our organization's business requirements. We all found the search capabilities to be wonderful, reducing the time it takes to find a particular document. FileHold is easy even for the most novice of users to become productive in a very short amount of time.
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Hyland Software
No answers on this topic
Support Rating
FileHold Systems Inc
No answers on this topic
Hyland Software
This rating is a compromise because I technically have 2 tiers of support.
I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
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In-Person Training
FileHold Systems Inc
No answers on this topic
Hyland Software
The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.
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Online Training
FileHold Systems Inc
No answers on this topic
Hyland Software
With the Premium subscription, there is a tone of training with audio and practice options.
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Implementation Rating
FileHold Systems Inc
No answers on this topic
Hyland Software
Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting
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Alternatives Considered
FileHold Systems Inc
I selected file storage document because it has better security feature and some employees are used to the software already. Also, I wanted to try out new software to see if there are better software out there than what I'm currently using. Google Drive doesn't offer too much security in term of their file storage feature.
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Hyland Software
The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is critical in our business as we need to behave full access to documentation sent and received for an owner's account.
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Return on Investment
FileHold Systems Inc
  • Faster approval process
  • Better relationships with our plant [locations]
  • Improved employee efficiency by making the approval process faster
  • Improved employee efficiency by allowing employees to find documents faster through the search function
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Hyland Software
  • OnBase provides a very reliable ECM platform for the company.
  • OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
  • OnBase made same day processing of all incoming and outgoing documents a reality.
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ScreenShots

FileHold Document Management Screenshots

Screenshot of Adding documents from Microsoft officeScreenshot of The Library treeScreenshot of FileHold architecture

OnBase Screenshots

Screenshot of an Approval for an Ad-Hoc Task.Screenshot of Onbase's Dark Mode.Screenshot of the Document Viewer.Screenshot of the Send to Department feature.Screenshot of the Workflow Stage.