Fireflies.ai vs. IBM watsonx Orchestrate

It does the job really well. They were one of the first on the scene and have continually improved overtime. It's crazy affordable, I'm always surprised when I see the $5 monthly charge compared to other apps I pay more for and use a lot less.

Incentivized

IBM watsonx Assistant excels when there is a set customer behavior regarding their process, for example, when a customer is making a request online. What is more, it sometimes fails to provide the necessary information for organizing that may have some additional requisites. In some disruption scenarios, angry or sad words may stress the system but due to continuous learning, the system has proven to be improving in such scenarios.

Incentivized

• Helps in transcription & take notes.
• Listening to the meeting is very easy.
• Can be integrated into other various software.
• They also provide the option to download the meeting and the option to like & dislike the recording.
• And I love their soundbites features which I can use to highlight the specific part of the recording for future use.

Incentivized

• Provides fast and accurate responses to our customers.
• Learns and adapts, continually improving its responses and recommendations as it interacts with customers.
• Integrates seamlessly with our internal systems and databases.
• We can customize and adjust the virtual assistant's responses and recommendations to suit our customers' specific needs.
• It provides valuable information about our customers' needs and preferences.

Incentivized

• The transcript accuracy can be improved.
• The pricing is also kind of expensive.
• No video recording which for the price should be included.

• User experience in custom skills could be simplified.
• APIs are great... but form/website-based form interaction could be improved (as other similar products have.
• Training and documentation are delivered for 101 getting started, and when you need deeper technical understanding, documentation could be improved.

Incentivized

Currently we are using to develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library.

Incentivized

I started using Fireflies.ai about 1.5 yrs ago. It was - and continues to be - extremely user friendly, very easy to adopt, very easy to navigate and learn.

Incentivized

With the growing use of AI and chatbots, it's very easy to use, and the conversational language makes it easier than keyword searches in a document. The contextual language processing is impressive. It's easy to integrate into our internal portal. The use of this tool would depend on each company's security and data sensitivity.

Incentivized

To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.

Incentivized

We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).

Incentivized

Excellent course material.

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Overall the implementation was simple.

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I think Fireflies is easier to use than Gong. It may not have as many features (that I could tell, at least), but it was way quicker and easier to use.

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They are related - coming from the stable of IBM only. IBM Watson assistant specifically suited my pilot project because it was pretty straightforward and intuitive. IBM Watson Studio seemed to me like more of a super set, which could easily have all the features of IBM Watson Assistant - but then, the price also would be higher

Incentivized

To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.

Incentivized

Over All good

Incentivized

• Customer service is constantly improving and is quick and responsive.
• Allows you to transcribe and convert speech to text in real-time.
• The conversion is completely powered by AI and hence it's extremely fast, accurate and scalable.

• By automating tasks that would otherwise require human intervention, organizations may achieve cost savings in terms of labor, especially for handling large volumes of routine inquiries.
• Virtual assistants can handle a large number of simultaneous interactions, making them scalable to accommodate growing customer bases and increasing workloads without a linear increase in staffing.

Incentivized