5 Ratings
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Score 1.3 out of 100
5 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Fiserv (First Data) - ICICI Merchant Services

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.
Anonymous | TrustRadius Reviewer

GoCardless

Perfect for direct debit solutions that work across multiple regions. GoCardless has saved us development costs and made supporting our customers so much easier. Appropriate for EU and now also US.
Frank Mair | TrustRadius Reviewer

Pros

Fiserv (First Data) - ICICI Merchant Services

  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
Ruby Javaid | TrustRadius Reviewer

GoCardless

  • Ease of use
  • Integrations
  • Reliability
Anonymous | TrustRadius Reviewer

Cons

Fiserv (First Data) - ICICI Merchant Services

  • [I believe] Charges are not transparent at all. They want to enable different features without telling us and charge for it.
  • Believe me, they charge you for every other feature, we need to really hunt them to get it deactivated.
Anonymous | TrustRadius Reviewer

GoCardless

  • Not clear to clients how to cancel a DD.
  • Hard to get a hold of support.
  • Requires manual setup in Xero, i.e. not 100% straightforward.
Garreth Collard | TrustRadius Reviewer

Support Rating

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

GoCardless

GoCardless 2.0
Based on 1 answer
There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.
Garreth Collard | TrustRadius Reviewer

Alternatives Considered

Fiserv (First Data) - ICICI Merchant Services

PayPal would have been a good choice, but users would have to leave the site in order to pay, so that choice did not appeal.

Stripe wasn't as easy to integrate when I chose FirstData, which is why I ultimately chose FirstData.
Ruby Javaid | TrustRadius Reviewer

GoCardless

For direct debit it is superb. Integration is much easier, and it supports the different strands of our company's UK and European payments landscape.
Frank Mair | TrustRadius Reviewer

Return on Investment

Fiserv (First Data) - ICICI Merchant Services

  • An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
  • Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
  • Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.
Anonymous | TrustRadius Reviewer

GoCardless

  • Reduced administration hugely
  • Reduced payment errors by around 5%
Anonymous | TrustRadius Reviewer

Pricing Details

Fiserv (First Data) - ICICI Merchant Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoCardless

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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