13 Ratings
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Score 4.9 out of 100
12 Ratings
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Score 9 out of 100

Attribute Ratings

  • GoCardless is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

3.7

Fiserv (First Data) - ICICI Merchant Services

37%
7 Ratings
8.9

GoCardless

89%
8 Ratings

Usability

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
7.0

GoCardless

70%
1 Rating

Support Rating

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
2.0

GoCardless

20%
1 Rating

Likelihood to Recommend

Fiserv

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.
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GoCardless Ltd

We believe GoCardless is the best-in-class solution for global companies who wish to streamline payment processing in many countries, especially when integrating within a company website or supported complementary software. It also works very well for recurring payment situations as it can be very streamlined for recurring & auto-payments. This is NOT a tool for credit card processing, so understand that and consider something like Stripe if credit card integration is your goal. The fees for GoCardless may be highly dependent on the anticipated processing volume and size of your business, so do know that very tiny companies may find the fee structure to be higher. For a US-only business, I'm not sure if GoCardless really would make the most sense outside of specifically for integrating within the software for click-thru payment processing. Where GoCardless shines is when your business operates in many countries and is looking for a seamless solution for your customers that also avoids them paying banking fees.
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Pros

Fiserv

  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
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GoCardless Ltd

  • Real time status of direct debit payments
  • Homepage dashboard is well made and efficiently tracks the payment status
  • GoCardless website supports multiple language
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Cons

Fiserv

  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
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GoCardless Ltd

  • Not really useable on mobile - no mobile app and poor display in a mobile browser
  • Takes a while for the first payment in a DD to come in, although I appreciate that's a limitation of DD rather than a GoCardless issue, it's worth noting compared the credit/debit card alternatives
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Pricing Details

Fiserv (First Data) - ICICI Merchant Services

Starting Price

Editions & Modules

Fiserv (First Data) - ICICI Merchant Services editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    GoCardless

    Starting Price

    Editions & Modules

    GoCardless editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Fiserv

      No answers on this topic

      GoCardless Ltd

      It has a good web dashboard, you can see who has paid, who hasn’t, when payments will be taken from client and when they will arrive in the bank account
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      Support Rating

      Fiserv

      No answers on this topic

      GoCardless Ltd

      There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.
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      Alternatives Considered

      Fiserv

      First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.
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      GoCardless Ltd

      GoCardless provides a simple way to take one-off card payments or set up direct debits for customers. Payment links can be included on electronic invoices, and certainly, from a UK perspective, it provides a more professional appearance than using, say, PayPal for business-to-business payments.
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      Return on Investment

      Fiserv

      • Our ROI has been very positive
      • Our company has been able to process cash receipts remotely
      • Our processing charges have been lower
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      GoCardless Ltd

      • Increase customer digital payments vs. check by 18% and climbing.
      • Decrease time to pay significantly and allow payment directly at time of order.
      • Reduce write-off and non-payment by customer.
      • Cost to Kanopy has been reasonable and benefit exceeds the fees.
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