Five9 vs. Grasshopper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Grasshopper
Score 8.6 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$29
per month
Pricing
Five9Grasshopper
Editions & Modules
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Solo
$29
per month
Partner
$49
per month
Small Business
$89
per month
Offerings
Pricing Offerings
Five9Grasshopper
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
Five9Grasshopper
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
8.8
12 Ratings
5% above category average
Grasshopper
-
Ratings
Agent dashboard9.112 Ratings00 Ratings
Validate callers8.912 Ratings00 Ratings
Outbound response8.911 Ratings00 Ratings
Call forwarding9.29 Ratings00 Ratings
Click-to-call (CTC)8.810 Ratings00 Ratings
Warm transfer9.210 Ratings00 Ratings
Predictive dialing9.410 Ratings00 Ratings
Interactive voice response8.99 Ratings00 Ratings
REST APIs9.17 Ratings00 Ratings
Call scripts6.710 Ratings00 Ratings
Call tracking9.012 Ratings00 Ratings
Multichannel integration8.511 Ratings00 Ratings
CRM software integration8.911 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.3
21 Ratings
0% above category average
Grasshopper
-
Ratings
Inbound call routing9.010 Ratings00 Ratings
Omnichannel inbound routing9.38 Ratings00 Ratings
Recording7.911 Ratings00 Ratings
Quality management7.321 Ratings00 Ratings
Call analytics8.512 Ratings00 Ratings
Historical reporting7.512 Ratings00 Ratings
Live reporting8.710 Ratings00 Ratings
Customer interaction analytics8.110 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Five9
-
Ratings
Grasshopper
9.7
46 Ratings
17% above category average
Hosted PBX00 Ratings9.423 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings10.024 Ratings
User templates00 Ratings10.019 Ratings
Call reports00 Ratings9.433 Ratings
Directory of employee names00 Ratings9.434 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Five9
-
Ratings
Grasshopper
9.6
51 Ratings
13% above category average
Answering rules00 Ratings9.247 Ratings
Call recording00 Ratings9.622 Ratings
Call park00 Ratings9.812 Ratings
Call screening00 Ratings10.036 Ratings
Message alerts00 Ratings9.243 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Five9
-
Ratings
Grasshopper
7.9
12 Ratings
5% below category average
Video conferencing00 Ratings7.93 Ratings
Audio conferencing00 Ratings7.77 Ratings
Video screen sharing00 Ratings8.23 Ratings
Instant messaging00 Ratings8.09 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Five9
-
Ratings
Grasshopper
8.9
48 Ratings
7% above category average
Mobile app for iOS00 Ratings8.935 Ratings
Mobile app for Android00 Ratings8.929 Ratings
Best Alternatives
Five9Grasshopper
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9Grasshopper
Likelihood to Recommend
8.3
(36 ratings)
7.8
(56 ratings)
Usability
-
(0 ratings)
6.0
(1 ratings)
Support Rating
8.0
(8 ratings)
9.0
(42 ratings)
User Testimonials
Five9Grasshopper
Likelihood to Recommend
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
Read full review
GoTo (formerly LogMeIn)
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Read full review
Pros
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
Read full review
GoTo (formerly LogMeIn)
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
Read full review
Cons
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Read full review
GoTo (formerly LogMeIn)
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
Read full review
Usability
Five9
No answers on this topic
GoTo (formerly LogMeIn)
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Read full review
Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
Read full review
GoTo (formerly LogMeIn)
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Read full review
Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
Read full review
GoTo (formerly LogMeIn)
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Read full review
Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
Read full review
GoTo (formerly LogMeIn)
  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Read full review
ScreenShots

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of