FlexiHub vs. Zoho Assist

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FlexiHub
Score 9.8 out of 10
N/A
Software as a service for accessing USB devices connected to remote computers over the Internet FlexiHub enables users to set up a USB over network connection so they can link remotely-located computers with USB peripherals attached to a local machine. Users can share USB devices over Ethernet and connect them in real-time no matter if they are down the hall, across the city, or on the other side of the world. FlexiHub is a software as a service for redirecting all types of…N/A
Zoho Assist
Score 6.9 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
$12
per technician/per month
Pricing
FlexiHubZoho Assist
Editions & Modules
No answers on this topic
Remote Support - Standard
$12
per technician/per month
Unattended Access - Standard
$12
25 unattended computers/per month
Remote Support - Professional
$18
per technician/per month
Unattended Access - Professional
$18
25 unattended computers/per month
Remote Support - Enterprise
$28
per technician/per month
Offerings
Pricing Offerings
FlexiHubZoho Assist
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
FlexiHubZoho Assist
Top Pros
Top Cons
Features
FlexiHubZoho Assist
Internet of Things
Comparison of Internet of Things features of Product A and Product B
FlexiHub
7.0
1 Ratings
12% below category average
Zoho Assist
-
Ratings
IoT Device Management7.01 Ratings00 Ratings
IoT Data Management7.01 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FlexiHub
-
Ratings
Zoho Assist
8.1
12 Ratings
2% below category average
Screen sharing00 Ratings8.211 Ratings
File transfer00 Ratings8.811 Ratings
Instant message00 Ratings7.812 Ratings
Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
Access to sleeping/powered-off computers00 Ratings3.710 Ratings
Over-the-Internet remote session00 Ratings8.812 Ratings
Initiate remote control from mobile00 Ratings8.97 Ratings
Remote management of servers & workstations00 Ratings8.68 Ratings
Remote Active Directory® management00 Ratings4.43 Ratings
Centralized management dashboard00 Ratings8.98 Ratings
Session record00 Ratings9.76 Ratings
Annotations00 Ratings10.06 Ratings
Monitoring and Alerts00 Ratings7.14 Ratings
Multi-platform remote control00 Ratings9.06 Ratings
Best Alternatives
FlexiHubZoho Assist
Small Businesses
AWS IoT Core
AWS IoT Core
Score 7.5 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies

No answers on this topic

mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
AWS IoT Core
AWS IoT Core
Score 7.5 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FlexiHubZoho Assist
Likelihood to Recommend
8.0
(1 ratings)
8.2
(12 ratings)
Usability
-
(0 ratings)
8.7
(2 ratings)
Support Rating
-
(0 ratings)
9.3
(5 ratings)
User Testimonials
FlexiHubZoho Assist
Likelihood to Recommend
Electronic Team, Inc.
We’ve put FlexiHub through its paces to see if it’s any good for remote vehicle health checks. We tried the app out with a handful of USB devices for car diagnostics and so far, everything is going smoothly. We also worked to develop an iOS app for remote diagnostics. Our testers from another office easily connected over the Internet thanks to FlexiHub. FlexiHub works perfectly in UDP connections, and needs an Internet connection. But there is no opportunity to work over LAN. This can be an issue.
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Zoho
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
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Pros
Electronic Team, Inc.
  • Remote USB access
  • Invitations to connect the device I currently use
  • Block USB over IP when you don't want to give access to it
  • Encryption of data
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Zoho
  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
Read full review
Cons
Electronic Team, Inc.
  • Stable connections, but some devices are not recognized correctly
  • Pricing is too high
Read full review
Zoho
  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
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Usability
Electronic Team, Inc.
No answers on this topic
Zoho
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
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Support Rating
Electronic Team, Inc.
No answers on this topic
Zoho
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
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Alternatives Considered
Electronic Team, Inc.
No answers on this topic
Zoho
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
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Return on Investment
Electronic Team, Inc.
  • We have increased our productivity due to the ability of remote access
  • Developed and tested the app with remote USB access
  • We can work with our freelance and remote testers; all we need is an Internet connection
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Zoho
  • It's the most cost-effective service I've found with device control features, saving money.
  • It's reliable whenever we need it.
  • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
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ScreenShots

FlexiHub Screenshots

Screenshot of Screenshot of Screenshot of

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics