Flockjay vs. Observe.ai

Flockjay is particularly appropriate for training new insurance agents (especially when it comes to learning from real examples through recordings of the best calls!) creating structured learning paths for insurance products and negotiation skills, etc. flockjay is perhaps less appropriate for some when you need a simple platform just to share basic documents or the like, such as a CRM

Incentivized

I can not think of any scenarios where Observe.AI is not well suited and believe that the use cases are limited to the imagination of the individual creating the moments. Observe.AI is like having a personal coach for each and every one of our sales and customer service personnel. We have even rolled this out to our operations team to ensure that we have compliance with company standards on all of our calls.

Incentivized

• Reporting & Analytics
• Easy Admin Learning Paths & Course
• Integration with 3rd Party Tools (Gong, Yoodli, Slack)
• Ease of Use (Ux)

Incentivized

• Easy to use platform to get started and maintain.
• Transparency on every phone call for agent coaching and customer satisfaction.
• Revenue generation.

Incentivized

• Some of the canned display features would be great to turn off (side bars like the related content take up screen space in hubs or pages that really need a full screen view)

Incentivized

• Reports are limited.
• Transcript accuracy.
• Ability to ignore on hold messaging in call transcription.

Incentivized

We are very satisfied with the features, support, follow up and value that Observe.ai has brought to our organization. They are also very easy to deal with and very willing to listen to recommendations to help boost the solution.

Incentivized

It has an amazing UI. Also with a easy learning curve, it is pretty easy to understand and use. It took us a week to get used to the platform as such. I love how easy it is to streamline your tasks.

Incentivized

Their UI is very easy to navigate and understand. Most features are easily accessible and they seem well balanced and connected with each other. Users at our company have been trained with good proficiency levels in just a few hours, and high proficiency can be achieved in a week or less if you spend the time to practice.

Incentivized

Flockjay is significantly stronger than Showpad and Highspot. I highly recommend anyone who might be looking for a new learning & enablement platform to review Flockjay. We saw more feature innovation in 3 months with Flockjay than we did in 2+ years with Showpad.

Incentivized

Observe.ai provided our business a pricing structure that was attainable with our required ROI.

Incentivized

• It has let me level set knowledge before our organization makes the investment to fly new hires across the globe to learn in a live workshop-based environment
• Again, the global audience it allows for the async learning to take place, and it allows our content team to be impactful as we create new learning targeted towards each role's needs
• It helps unify our sellers by giving them the voice to use with its functionality of a social media platform, as there are examples of how specific tools have been used successfully in the field to fuel the peer-to-peer collaboration

Incentivized

• Ease of call audits for our agents, significant time savings through reduced human effort.
• Allowing all call audits to be managed in a central location.
• Comprehensive Agent Dashboards to easily see agent performance and quickly identify where leadership attention is needed.

Incentivized