FormAssembly is an enterprise data collection and automation platform designed to enable organizations to capture clean, compliant data from the start. With the latest edition of the platform, FormAssembly Atlas, and its built-in AI assistant, Fai, forms and workflows build themselves, connect to Salesforce and other systems in just a few clicks, and ensure every record is structured, secure, and ready for automation or AI. In short, FormAssembly is designed to…
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SignRequest, now part of Box
Score 9.7 out of 10
Small Businesses (1-50 employees)
SignRequest was an e-signature platform acquired by Box in 2021. The eSignature tool is the basis for Box Sign, a feature now included in Box's core offering.
$0
per user
Pricing
FormAssembly
SignRequest, now part of Box
Editions & Modules
Atlas Explorer
Contact Sales
per month
Atlas Team
Contact sales
Gov Cloud
Contact sales
Atlas Enterprise
Contact Sales
Start
$0.00
per user
Professional
$8.00
per user
SME
minimal $16.00
$4.00 per user
Enterprise
Custom
per user
API
Custom
per installation
Offerings
Pricing Offerings
FormAssembly
SignRequest, now part of Box
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Optional
No setup fee
Additional Details
—
For text message verification and bank payment verification additional fees apply
We have been a FormAssembly customer for 7 years - in previous years, I would have recommended the product to organizations seeking a flexible, albeit expensive, form tool that integrates well with Salesforce. Unfortunately, I can no longer in good conscience recommend FormAssembly as a tool to invest in. I have spent the past 7 months trying to troubleshoot issues with an add-on we paid extra for. Communication issues with support have been persistent, and my support cases have been closed without resolution. Our Account Manager has seemingly left the company, and we have not been assigned a new one in almost 6 months. This level of customer support is abysmal, and I cannot recommend that other organizations invest in a new product that comes with zero customer support. I give FormAssembly credit for still integrating well with Salesforce - but I no longer feel that the tool is worth the cost, staff time, and frustration to be a worthwhile investment.
It works great for us; we deal with contractors in different parts of the world and it has been perfect for securing e-signatures from them and having a signed contract that both parties have access to. I'm not sure where it would be less appropriate—perhaps when there are significant legal risks or something of that nature, but with the types of transactions we've been dealing with, it's been perfect.
e-Signatures- Businesses are all working online today. Paper contracts are becoming more and more obsolete, so you need a solution that provides online contracts.
Price- SignRequest has one of the more attractive price points for businesses.
Usability- Our team was able to figure out how to use SignRequest without too much hassle, although some competitors have more intuitive products.
FormAssembly could do a much better job supporting customers. As I mentioned, FormAssembly is critical to our day-to-day operations, so it is very important to us that support is prompt and reliable when we reach out. Unfortunately, this has not been our experience. For example, on more than one occasion, I had a support case open for months without hearing back, despite repeatedly following up.
FormAssembly could make troubleshooting and configuration updates easier by improving their user interface. Salesforce, for example, has a feature called "Where is this used?" for fields, which makes it easy to address bugs and make changes efficiently and effectively.
FormAssembly could benefit from improving training and support resources.
FormAssembly continues to meet our needs, and the product functionality continues to grow, providing us with new opportunities to utilize the software. We've built many forms and associated processes on FormAssembly. It would require a large effort to migrate to another platform. We have invested a lot of time in learning FormAssembly.
Forms are fairly easy to set up. Even for more complex use cases, FormAssembly's well-documented nature makes troubleshooting and finding solutions easier. Additionally, I suspect that our users enjoy the platform for its simplicity compared to other tools in our tech stack.
While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.
Easy to understand supporting documents with a great search feature to easily find the information I need for legal purposes, API connections, how to connect Gmail or G Suite, along with the ability to send a message to them. They don't seem to have an online chat feature or a call option, but that's why it's so inexpensive. Since it's already easy to use, it takes less time to find out information.
FormAssembly's features were more expansive than SurveyMonkey, in my opinion. When doing a comparison, we really liked that we could set up formulas to calculate expenses for us and that they would be easy to update as needed for rates that change from year to year.
Adobe Acrobat left me frustrated and annoyed. I was wasting hours each week trying to upload contracts and agreements and customize them for each client. It never sent right and ended up being more frustrating for us and our clients in the end. So I tested some other tools before coming across SignRequest in a Google search. I started with their free plan which offered so much for a small business owner. As our business grew, we upgraded and haven't looked back. From day one I've never had an issue with this tool and recommend it to anyone looking for an online easy to use software to manage signing documents and contracts
