What users are saying about
147 Ratings
42 Ratings
147 Ratings
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Score 8.2 out of 100
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Formstack Forms

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Anonymous | TrustRadius Reviewer

Zoho Forms

Even if you cannot afford to pay for a Form builder, along with your CRM, i would strongly recommend Zoho Forms as it has the best mobile app as compared to other tools. The form submission notifications in the form of app notification, email or sms is a very strong feature of Zoho Forms as well as other features like integration with other apps and form approval feature. However if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms which turns out to be a negative point of this app.
Humayun Farooqi | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Formstack Forms
9.3
Zoho Forms
Survey templates
Formstack Forms
9.0
Zoho Forms
Themes
Formstack Forms
9.0
Zoho Forms
Custom logo/branding
Formstack Forms
10.0
Zoho Forms

Survey Content

Formstack Forms
8.7
Zoho Forms
10.0
Changes to live survey
Formstack Forms
9.0
Zoho Forms
10.0
Question design help
Formstack Forms
8.0
Zoho Forms
Multiple question types
Formstack Forms
9.2
Zoho Forms
10.0

Survey Logic

Formstack Forms
9.2
Zoho Forms
9.2
Survey logic flexibility
Formstack Forms
9.2
Zoho Forms
9.2

Survey Reporting & Analytics

Formstack Forms
9.5
Zoho Forms
9.8
Response tracking
Formstack Forms
10.0
Zoho Forms
10.0
Data export
Formstack Forms
9.2
Zoho Forms
9.5
Standard reports
Formstack Forms
9.2
Zoho Forms
9.6
Custom reports
Formstack Forms
9.0
Zoho Forms
10.0
Analytics
Formstack Forms
10.0
Zoho Forms
10.0

Survey Administration & Security

Formstack Forms
9.0
Zoho Forms
9.6
Access controls
Formstack Forms
9.0
Zoho Forms
9.6
Compliance
Formstack Forms
9.0
Zoho Forms

Survey Distribution

Formstack Forms
8.0
Zoho Forms
10.0
Vendor-offered crowdsourcing
Formstack Forms
8.0
Zoho Forms
Respondent restrictions
Formstack Forms
8.0
Zoho Forms
10.0

Pros

Formstack Forms

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Patrick Stephens | TrustRadius Reviewer

Zoho Forms

  • Zoho Forms is easy to use and very affordable
  • Zoho is highly customizable
  • Sharing data online is easy thanks to the online forms
  • The survey templates make the tool easy to understand creating quick surveys is easy.
Anonymous | TrustRadius Reviewer

Cons

Formstack Forms

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Josh Summerhays | TrustRadius Reviewer

Zoho Forms

  • Easier integration between Zoho CRM and Zoho Forms
  • Pre-filled client info or ways to easily import info to forms from Zoho CRM
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Formstack Forms

Formstack Forms 9.1
Based on 12 answers
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Tim Roe | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Usability

Formstack Forms

Formstack Forms 10.0
Based on 4 answers
Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.
Mitchel Laman | TrustRadius Reviewer

Zoho Forms

Zoho Forms 10.0
Based on 2 answers
The user interface and user experience is outstanding, seems like a lot of hard work has been put into it by the design, development and product teams. The fonts used are optimal, the icons and menu bars are well placed, the colors are very friendly to the eye and the standard white background is beautifully adjusted to the user expectations. The sliders are well designed and you can easily find whatever menu/option/feature you are looking for without much hassle.
Humayun Farooqi | TrustRadius Reviewer

Support Rating

Formstack Forms

Formstack Forms 10.0
Based on 5 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
Anonymous | TrustRadius Reviewer

Zoho Forms

Zoho Forms 10.0
Based on 2 answers
I have contacted the support team at least once and they proved to be very helpful. Also, they were timely in responding to my issues
Anonymous | TrustRadius Reviewer

Implementation Rating

Formstack Forms

Formstack Forms 10.0
Based on 2 answers
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Alternatives Considered

Formstack Forms

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Jason Fluegge | TrustRadius Reviewer

Zoho Forms

I chose this software because it is very well integrated with other Zoho products which I am using. Apart from this it has mobile applications also which allows me to use this software from my mobile devices when I am traveling for work. Its mail merge feature is also one of the important reason to choose this software.
Anonymous | TrustRadius Reviewer

Return on Investment

Formstack Forms

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Ryan Spear | TrustRadius Reviewer

Zoho Forms

  • Positive. Initially, we thought that customers would not answer the forms, but most do.
  • Positive. If you really want to improve your service, this is an excellent way to start.
  • Positive. Whenever we have new ideas, we consult with clients.
Alexis Correa | TrustRadius Reviewer

Screenshots

Pricing Details

Formstack Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Formstack Forms Editions & Modules

Edition
Silver$591
Gold$991
Platinum$2491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Zoho Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$10

Zoho Forms Editions & Modules

Edition
Basic$101
Standard$251
Professional$50`1
Free$01
Premium$1001
  1. per month
Additional Pricing Details
Contact support@zohoforms.com to try out our paid plans.

Rating Summary

Likelihood to Recommend

Formstack Forms
8.7
Zoho Forms
10.0

Likelihood to Renew

Formstack Forms
9.1
Zoho Forms

Usability

Formstack Forms
10.0
Zoho Forms
10.0

Reliability and Availability

Formstack Forms
10.0
Zoho Forms

Support Rating

Formstack Forms
10.0
Zoho Forms
10.0

Implementation Rating

Formstack Forms
10.0
Zoho Forms

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