FreeConference.com vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreeConference.com
Score 8.5 out of 10
N/A
FreeConference is a telephony and VoIP software solution from FreeConference.N/A
Zoom Phone
Score 9.2 out of 10
N/A
Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
FreeConference.comZoom Phone
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
FreeConference.comZoom Phone
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FreeConference.comZoom Phone
Top Pros
Top Cons
Features
FreeConference.comZoom Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FreeConference.com
10.0
1 Ratings
20% above category average
Zoom Phone
9.4
12 Ratings
14% above category average
Call reports10.01 Ratings8.811 Ratings
Hosted PBX00 Ratings9.66 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.47 Ratings
User templates00 Ratings9.38 Ratings
Directory of employee names00 Ratings9.810 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FreeConference.com
9.0
3 Ratings
8% above category average
Zoom Phone
9.6
12 Ratings
14% above category average
Call recording9.03 Ratings9.411 Ratings
Answering rules00 Ratings9.910 Ratings
Call park00 Ratings9.77 Ratings
Call screening00 Ratings8.99 Ratings
Message alerts00 Ratings9.99 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FreeConference.com
8.0
3 Ratings
0% below category average
Zoom Phone
9.8
12 Ratings
20% above category average
Video conferencing8.02 Ratings9.912 Ratings
Audio conferencing8.03 Ratings10.012 Ratings
Video screen sharing00 Ratings10.012 Ratings
Instant messaging00 Ratings9.49 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FreeConference.com
-
Ratings
Zoom Phone
9.9
11 Ratings
18% above category average
Mobile app for iOS00 Ratings9.910 Ratings
Mobile app for Android00 Ratings9.98 Ratings
Best Alternatives
FreeConference.comZoom Phone
Small Businesses
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Zoom Phone
Zoom Phone
Score 9.2 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreeConference.comZoom Phone
Likelihood to Recommend
8.0
(3 ratings)
9.8
(13 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
6.6
(4 ratings)
User Testimonials
FreeConference.comZoom Phone
Likelihood to Recommend
iotum
FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
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Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
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Pros
iotum
  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
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Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons
iotum
  • Not being able to use 800 number (toll free).
  • The website interface could be spruced up a bit.
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Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Usability
iotum
No answers on this topic
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
iotum
No answers on this topic
Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Alternatives Considered
iotum
Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
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Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
iotum
  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
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Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
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ScreenShots

Zoom Phone Screenshots

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