What users are saying about
19 Ratings
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Score 6 out of 100
88 Ratings
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Score 6.7 out of 100

Feature Set Ratings

  • Grasshopper ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.7

FreeConferenceCall.com

87%
9.7

Grasshopper

97%
Grasshopper ranks higher in 5/5 features

Hosted PBX

9.0
90%
3 Ratings
9.5
95%
23 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
2 Ratings
10.0
100%
24 Ratings

User templates

7.5
75%
2 Ratings
10.0
100%
19 Ratings

Call reports

8.5
85%
8 Ratings
9.5
95%
33 Ratings

Directory of employee names

N/A
0 Ratings
9.5
95%
34 Ratings

Call Management

8.1

FreeConferenceCall.com

81%
9.6

Grasshopper

96%
Grasshopper ranks higher in 5/5 features

Answering rules

8.0
80%
1 Rating
9.2
92%
47 Ratings

Call recording

8.7
87%
8 Ratings
9.6
96%
22 Ratings

Call park

8.0
80%
2 Ratings
9.7
97%
12 Ratings

Call screening

8.0
80%
3 Ratings
10.0
100%
36 Ratings

Message alerts

8.0
80%
4 Ratings
9.3
93%
43 Ratings

VoIP system collaboration

6.9

FreeConferenceCall.com

69%
7.9

Grasshopper

79%
FreeConferenceCall.com ranks higher in 2/4 features

Video conferencing

5.3
53%
6 Ratings
7.9
79%
3 Ratings

Audio conferencing

6.1
61%
10 Ratings
7.7
77%
7 Ratings

Video screen sharing

8.3
83%
5 Ratings
8.2
82%
3 Ratings

Instant messaging

8.2
82%
3 Ratings
8.0
80%
9 Ratings

Mobile apps

8.4

FreeConferenceCall.com

84%
8.9

Grasshopper

89%
Grasshopper ranks higher in 2/2 features

Mobile app for iOS

8.4
84%
2 Ratings
8.9
89%
35 Ratings

Mobile app for Android

8.4
84%
2 Ratings
9.0
90%
29 Ratings

Attribute Ratings

  • FreeConferenceCall.com is rated higher in 2 areas: Usability, Support Rating
  • Grasshopper is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.7

FreeConferenceCall.com

57%
12 Ratings
7.9

Grasshopper

79%
56 Ratings

Likelihood to Renew

10.0

FreeConferenceCall.com

100%
1 Rating

Grasshopper

N/A
0 Ratings

Usability

10.0

FreeConferenceCall.com

100%
1 Rating
6.0

Grasshopper

60%
1 Rating

Support Rating

9.5

FreeConferenceCall.com

95%
6 Ratings
8.9

Grasshopper

89%
83 Ratings

Implementation Rating

10.0

FreeConferenceCall.com

100%
2 Ratings

Grasshopper

N/A
0 Ratings

Likelihood to Recommend

FreeConferenceCall.com

FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
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GoTo (formerly LogMeIn)

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
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Pros

FreeConferenceCall.com

  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
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GoTo (formerly LogMeIn)

  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
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Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
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GoTo (formerly LogMeIn)

  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
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Pricing Details

FreeConferenceCall.com

Starting Price

$4 per month

Editions & Modules

FreeConferenceCall.com editions and modules pricing
EditionModules
Suggested Amount$41
Average Amount$8.212
Market Rate$153
Pay what you canCustomized4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

Grasshopper

Starting Price

$29 per month

Editions & Modules

Grasshopper editions and modules pricing
EditionModules
Solo291
Partner492
Small Business893

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

FreeConferenceCall.com

It is so user friendly.
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GoTo (formerly LogMeIn)

No answers on this topic

Usability

FreeConferenceCall.com

I am and have been extremely pleased with my use of this product.
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GoTo (formerly LogMeIn)

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
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Support Rating

FreeConferenceCall.com

I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
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GoTo (formerly LogMeIn)

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
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Implementation Rating

FreeConferenceCall.com

It's a no brainer!
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GoTo (formerly LogMeIn)

No answers on this topic

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
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GoTo (formerly LogMeIn)

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
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Return on Investment

FreeConferenceCall.com

  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
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GoTo (formerly LogMeIn)

  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
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