What users are saying about
186 Ratings
26 Ratings
186 Ratings
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Score 8.4 out of 100
26 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • FreshBooks ranks higher in 1 feature set: Security
  • HoneyBook ranks higher in 1 feature set: Customization

Customization

6.3

FreshBooks

63%
6.8

HoneyBook

68%
FreshBooks ranks higher in 2/4 features

API for custom integration

5.8
58%
26 Ratings
N/A
0 Ratings

Plug-ins

6.8
68%
22 Ratings
N/A
0 Ratings

Custom fields

N/A
0 Ratings
7.5
75%
8 Ratings

Custom objects

N/A
0 Ratings
6.1
61%
8 Ratings

Security

8.7

FreshBooks

87%
5.9

HoneyBook

59%
FreshBooks ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
6.3
63%
6 Ratings

Role-based user permissions

7.5
75%
36 Ratings
5.4
54%
7 Ratings

Reporting & Analytics

6.9

FreshBooks

69%

HoneyBook

Feature Set Not Supported
N/A
FreshBooks ranks higher in 3/3 features

Dashboards

8.4
84%
49 Ratings
N/A
0 Ratings

Standard reports

7.5
75%
48 Ratings
N/A
0 Ratings

Custom reports

4.8
48%
2 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

7.5

FreshBooks

75%

HoneyBook

Feature Set Not Supported
N/A
FreshBooks ranks higher in 9/9 features

Accounts payable

8.4
84%
34 Ratings
N/A
0 Ratings

Accounts receivable

8.4
84%
48 Ratings
N/A
0 Ratings

Cash management

7.0
70%
3 Ratings
N/A
0 Ratings

Bank reconciliation

7.0
70%
2 Ratings
N/A
0 Ratings

Expense management

7.1
71%
44 Ratings
N/A
0 Ratings

Time tracking

8.0
80%
37 Ratings
N/A
0 Ratings

Multi-currency support

7.0
70%
1 Rating
N/A
0 Ratings

Regulations compliance

6.0
60%
17 Ratings
N/A
0 Ratings

Self-service portal

9.1
91%
3 Ratings
N/A
0 Ratings

Order Management

8.2

FreshBooks

82%

HoneyBook

Feature Set Not Supported
N/A
FreshBooks ranks higher in 4/4 features

Pricing

8.5
85%
32 Ratings
N/A
0 Ratings

Order entry

8.0
80%
33 Ratings
N/A
0 Ratings

Credit card processing

6.1
61%
34 Ratings
N/A
0 Ratings

Cost of goods sold

10.0
100%
1 Rating
N/A
0 Ratings

Sales Force Automation

FreshBooks

Feature Set Not Supported
N/A
7.2

HoneyBook

72%
HoneyBook ranks higher in 7/7 features

Customer data management / contact management

N/A
0 Ratings
6.9
69%
9 Ratings

Workflow management

N/A
0 Ratings
6.7
67%
8 Ratings

Opportunity management

N/A
0 Ratings
7.5
75%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
7.1
71%
8 Ratings

Contract management

N/A
0 Ratings
8.6
86%
9 Ratings

Quote & order management

N/A
0 Ratings
7.8
78%
7 Ratings

Interaction tracking

N/A
0 Ratings
6.2
62%
7 Ratings

Customer Service & Support

FreshBooks

Feature Set Not Supported
N/A
6.5

HoneyBook

65%
HoneyBook ranks higher in 2/2 features

Case management

N/A
0 Ratings
6.4
64%
5 Ratings

Help desk management

N/A
0 Ratings
6.6
66%
6 Ratings

Marketing Automation

FreshBooks

Feature Set Not Supported
N/A
5.5

HoneyBook

55%
HoneyBook ranks higher in 1/1 features

Lead management

N/A
0 Ratings
5.5
55%
7 Ratings

CRM Project Management

FreshBooks

Feature Set Not Supported
N/A
6.6

HoneyBook

66%
HoneyBook ranks higher in 3/3 features

Task management

N/A
0 Ratings
5.6
56%
9 Ratings

Billing and invoicing management

N/A
0 Ratings
8.0
80%
8 Ratings

Reporting

N/A
0 Ratings
6.2
62%
8 Ratings

CRM Reporting & Analytics

FreshBooks

Feature Set Not Supported
N/A
5.2

HoneyBook

52%
HoneyBook ranks higher in 1/1 features

Customizable reports

N/A
0 Ratings
5.2
52%
6 Ratings

Platform

FreshBooks

Feature Set Not Supported
N/A
7.1

HoneyBook

71%
HoneyBook ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
7.1
71%
8 Ratings

Attribute Ratings

  • FreshBooks is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • HoneyBook is rated higher in 2 areas: Likelihood to Renew, Usability

Likelihood to Recommend

8.3

FreshBooks

83%
66 Ratings
8.2

HoneyBook

82%
9 Ratings

Likelihood to Renew

7.6

FreshBooks

76%
18 Ratings
9.0

HoneyBook

90%
1 Rating

Usability

7.3

FreshBooks

73%
12 Ratings
7.6

HoneyBook

76%
7 Ratings

Availability

10.0

FreshBooks

100%
4 Ratings

HoneyBook

N/A
0 Ratings

Performance

8.0

FreshBooks

80%
2 Ratings

HoneyBook

N/A
0 Ratings

Support Rating

8.2

FreshBooks

82%
12 Ratings
7.7

HoneyBook

77%
7 Ratings

Implementation Rating

10.0

FreshBooks

100%
2 Ratings

HoneyBook

N/A
0 Ratings

Likelihood to Recommend

FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills.It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Sandra Ikegwuonu | TrustRadius Reviewer

HoneyBook

I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
Tiffany Waddell Tate | TrustRadius Reviewer

Pros

FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
Kathleen Allardyce | TrustRadius Reviewer

HoneyBook

  • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
  • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
  • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
  • The app helps me feel connected to my leads and data while I'm away from my computer.
Melody Alexander | TrustRadius Reviewer

Cons

FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
Raylene Wall | TrustRadius Reviewer

HoneyBook

  • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
  • The transaction fees for instant deposits are expensive.
  • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
  • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
Alyssa Parr | TrustRadius Reviewer

Pricing Details

FreshBooks

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

FreshBooks Editions & Modules

Edition
Lite$4.501
Plus$7.501
Premium$151
SelectCustom Pricing
  1. per month
  2. none
Additional Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$390 Year

HoneyBook Editions & Modules

Edition
Unlimited Plan - Annual$3901
$1 Promo$1 Per Month2
Unlimited Plan - Monthly$393
  1. Year
  2. 6 Months Promo Code = ONLY1
  3. Month
Additional Pricing Details
For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

Likelihood to Renew

FreshBooks

FreshBooks 7.6
Based on 18 answers
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
Stan Zaslavsky ★ 3D Visuals for Projects | TrustRadius Reviewer

HoneyBook

HoneyBook 9.0
Based on 1 answer
Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
Anonymous | TrustRadius Reviewer

Usability

FreshBooks

FreshBooks 7.3
Based on 12 answers
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
LaToya M. Davidson-Perez | TrustRadius Reviewer

HoneyBook

HoneyBook 7.6
Based on 7 answers
This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
Anonymous | TrustRadius Reviewer

Reliability and Availability

FreshBooks

FreshBooks 10.0
Based on 4 answers
FreshBooks is easy to use and always works!
Matt Franko | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Support Rating

FreshBooks

FreshBooks 8.2
Based on 12 answers
I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
Armand Ruci | TrustRadius Reviewer

HoneyBook

HoneyBook 7.7
Based on 7 answers
They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
Dana Sacco | TrustRadius Reviewer

Implementation Rating

FreshBooks

FreshBooks 10.0
Based on 2 answers
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
Kathleen Allardyce | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Alternatives Considered

FreshBooks

We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
Anonymous | TrustRadius Reviewer

HoneyBook

We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
Anonymous | TrustRadius Reviewer

Return on Investment

FreshBooks

  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
Mike Calabro | TrustRadius Reviewer

HoneyBook

  • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
  • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
Kristin Cole | TrustRadius Reviewer

Screenshots

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