Freshsales vs. SalesRabbit

Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.

Incentivized

SalesRabbit is generally a good sales tool for field sales reps, the UI is simplistic enough and the actions needed to log activity are straightforward. Creating new dispositions or custom fields is simple. We as an organization have moved away from SalesRabbit as of May 2022 to one of their competitors mainly for two reasons. The first being it took them a few years to get an analytics/dashboard platform integrated into Sales Rabbit, they have one now that is in beta that appears promising. The second reason was too many inconsistencies with reps' data not syncing timely back to SalesRabbit or not at all. Reps are always looking for immediate satisfaction meaning if they mark a home as a sale they want to see it show up on the leaderboard within minutes not hours.

Incentivized

• It helps you automate your onboarding process for new leads.
• It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
• It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.

Incentivized

• Follow-up Notification
• User Friendly Interface
• Sales Automation
• Reporting

Incentivized

• Leads and Contacts do not seem to be adequately defined.
• Reporting is not as robust as we would like it to be
• Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa

Incentivized

• Multi language / region support

Incentivized

I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve

Incentivized

When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...

We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability

We considered HubSpot CRM but since we are already using HubSpot Marketing Hub and the cost is too high for this so we purchased SalesRabbit. Got more features in the same cost.

Incentivized

• Increased visibility of open deals, as well as encouraging 'clean' data
• Faster data updating (if Freshsales is used as our sole source of data)
• Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)

Incentivized

• Data sync issues.

Incentivized