Freshstatus vs. OnPage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshstatus
Score 7.6 out of 10
N/A
Freshtatus is an incident communications tool with a branded Public and Private status page which users can customize and use to communicate incidents to the customers or internal stakeholders.N/A
OnPage
Score 8.8 out of 10
N/A
OnPage Corporation headquartered in Waltham offers their IT alert management solution.
$13.99
per month per user
Pricing
FreshstatusOnPage
Editions & Modules
No answers on this topic
OnPage Mobile
$13.99
per month per user
Enterprise Silver
$22.99
per month per user
Enterprise Gold
$28.99
per month per user
Offerings
Pricing Offerings
FreshstatusOnPage
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAdd-ons, such as Live Call Routing and Dedicated Lines are available at an additional cost.
More Pricing Information
Community Pulse
FreshstatusOnPage
Top Pros

No answers on this topic

Top Cons
Best Alternatives
FreshstatusOnPage
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshstatusOnPage
Likelihood to Recommend
7.6
(3 ratings)
8.5
(31 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Availability
-
(0 ratings)
8.8
(2 ratings)
Performance
-
(0 ratings)
9.2
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.2
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
FreshstatusOnPage
Likelihood to Recommend
Freshworks Inc
I believe the interface and ease of the platform make it super likable and bring me back to continue its use.
Read full review
OnPage Corporation
The best solution for OnPage is a small company with a small On-Call Team. The reason for this is because of how many it can trigger in a 30-minute time span. It's really good with us IT people as we understand the urgency of the call and we can react with the ticket. This gives the end-user peace of mind. This product would not be good for a large-scale company. It would not scale well for thousands of users.
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Pros
Freshworks Inc
  • Presentation of the various metrics that you monitor
  • Easy to setup
  • Easy to maintain
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OnPage Corporation
  • Delivers prompt messages with important information for patient call back
  • Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
  • Repeats pages frequently if not opened initially, so they are not forgotten
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Cons
Freshworks Inc
  • Hard to integrate with other systems
  • Maintenance issues are not automatically resolved
  • No integration with the rest of Freshworks
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OnPage Corporation
  • Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.
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Likelihood to Renew
Freshworks Inc
No answers on this topic
OnPage Corporation
It works and is reliable
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Usability
Freshworks Inc
No answers on this topic
OnPage Corporation
Easy to use both web and phone based application.
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Reliability and Availability
Freshworks Inc
No answers on this topic
OnPage Corporation
Some outages for updates
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Performance
Freshworks Inc
No answers on this topic
OnPage Corporation
I have done well with the service
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Support Rating
Freshworks Inc
No answers on this topic
OnPage Corporation
When we have issues we have fast response and willingness to help
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Implementation Rating
Freshworks Inc
No answers on this topic
OnPage Corporation
I had no part of the implementation
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Alternatives Considered
Freshworks Inc
Statuspage is great if you use their full product stack. Freshstatus can easily run independently
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OnPage Corporation
OnPage is the first we chose and would not change that. The ability to link to our CSM, RMM, and technicians on the road has made this the best solution. Our team is able to use the current setup to make custom alerts based on the ticket details. This allows for all of our future needs to be covered.
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Scalability
Freshworks Inc
No answers on this topic
OnPage Corporation
I have had no concerns
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Return on Investment
Freshworks Inc
  • Positive impact as a way of communication with faculty.
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OnPage Corporation
  • Eliminated the concern that on-call personnel were not notified of an issue at all or on a timely basis
  • The reasonable cost, ease of use and reliability reassured management that any issues arising would be handled quickly
  • Users disliked carrying the bulky, unreliable and battery operated pagers. Today all users carry cell phones and can easily install and manage OnPage software
Read full review
ScreenShots

OnPage Screenshots

Screenshot of Incident Alert and Secure Messaging - The OnPage app is used to deliver high-priority alerts to the on-call staff. It mobilizes teams on critical issues by enabling collaborating through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.Screenshot of OnPage’s On-Call Scheduler - Used to create and manage multiple on-call schedules for distributed teams, and democratize schedule creation for employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage when schedules are populated incorrectly.Screenshot of Enhance Service Delivery Through ITSM Integration - OnPage’s Incident Alert Management capabilities can be extended to ITSM solution providers such as ServiceNow, ConnectWise, and Autotask to achieve synchronization across messages, notes, and actions along the incident lifecycle and drive seamless incident management.Screenshot of Featured integration: Bi-directional Integration with Kaseya -Datto Ecosystem - OnPage offers bi-directional integration with Kaseya-Datto’s IT Service ecosystem. Elevate service desk tickets into intelligent, audible alerts and distribute them to the right on-call teams. The integration allows responders to update ticket statuses directly from the OnPage mobile application, to drive workflow efficiencies.Screenshot of Provides real-time visibility into the incident resolution progress and response times. After an incident is resolved, access detailed reports to uncover critical insights and identify gaps in incident response for process improvements.Screenshot of Centralized Contact Management System - OnPage’s centralized contact management system provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way dispatcher to accelerate incident resolution.