What users are saying about
Top Rated
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 17 reviews and ratings
Top Rated
206 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 206 reviews and ratings
Feature Set Ratings
- Freshteam ranks higher in 1 feature set: Recruiting / ATS
Recruiting / ATS
8.3
Freshteam
83%

7.8
SmartRecruiters
78%
Freshteam ranks higher in 11/15 features
Freshteam ranks higher in 11/15 features
Job Requisition Management
8.2
82%
11 Ratings

8.6
86%
98 Ratings
Company Website Posting
7.8
78%
9 Ratings

8.4
84%
102 Ratings
Publish to Social Media
7.7
77%
5 Ratings

7.6
76%
102 Ratings
Job Search Site Posting
8.6
86%
9 Ratings

7.6
76%
106 Ratings
Customized Application Form
8.2
82%
10 Ratings

8.2
82%
94 Ratings
Resume Management
8.9
89%
10 Ratings

8.0
80%
107 Ratings
Duplicate Candidate Prevention
8.2
82%
10 Ratings

5.7
57%
101 Ratings
Candidate Search
8.0
80%
10 Ratings

7.3
73%
110 Ratings
Applicant Tracking
8.7
87%
11 Ratings

8.7
87%
113 Ratings
Collaboration
8.8
88%
10 Ratings

9.1
91%
104 Ratings
Task Creation and Delegation
8.3
83%
9 Ratings

7.7
77%
89 Ratings
Email Templates
8.5
85%
10 Ratings

8.0
80%
101 Ratings
User Permissions
8.0
80%
11 Ratings

8.0
80%
96 Ratings
Notifications and Alerts
7.8
78%
11 Ratings

7.9
79%
108 Ratings
Reporting
8.7
87%
10 Ratings

6.5
65%
94 Ratings
Attribute Ratings
- Freshteam is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.8
Freshteam
88%
12 Ratings

8.6
SmartRecruiters
86%
116 Ratings
Likelihood to Renew
Freshteam
N/A
0 Ratings

10.0
SmartRecruiters
100%
14 Ratings
Usability
Freshteam
N/A
0 Ratings

9.0
SmartRecruiters
90%
13 Ratings
Availability
Freshteam
N/A
0 Ratings

9.0
SmartRecruiters
90%
2 Ratings
Performance
Freshteam
N/A
0 Ratings

10.0
SmartRecruiters
100%
2 Ratings
Support Rating
Freshteam
N/A
0 Ratings

8.7
SmartRecruiters
87%
13 Ratings
Implementation Rating
Freshteam
N/A
0 Ratings

9.1
SmartRecruiters
91%
3 Ratings
Product Scalability
Freshteam
N/A
0 Ratings

9.0
SmartRecruiters
90%
1 Rating
Likelihood to Recommend
Freshteam
Freshteam is much less expensive than other ATSs - we've recently switched to Greenhouse which is more than ten times as expensive. It seems like a good starter ATS for small startups and the automation may be useful for teams without dedicated HR support. I suspect that many companies will grow out of it the way we did.
Co-Founder and COO
BallotReadyCivic & Social Organization, 11-50 employees
SmartRecruiters
I highly recommend SmartRecruiters for all organizations to make job searches and applications smoother and easier. This application is currently well suited for this. I find it easy to search and review the job posting, job description, and criteria. It even shows the direct hiring manager and hiring recruiter. This allows me to send a separate email to either one if I had questions that were not answered directly on the posting.

Verified User
Employee in Sales
Financial Services Company, 10,001+ employeesPros
Freshteam
- Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
- Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
- The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.
Director of Institutional Advancement
Brooklyn Heights Montessori SchoolEducation Management, 51-200 employees
SmartRecruiters
- Organization - SmartRecruiters is not so busy that I cannot easily tell what I am looking at. Everything is easy to navigate and follow intuitively.
- Workflow - SmartRecruiters allows me to set up logical connections to automate subsequent fields in job creation. This aids in accuracy of job creation to match our payroll system, plus makes the process of creating a new requisition/ad faster.
- Approvals - Approvals of job requisitions and offers could not be simpler.
- Customization - There is very little that cannot be customized and/or branded to fit my organization's needs, including connecting to my other business platforms.

Verified User
Analyst in Human Resources
Paper & Forest Products Company, 1001-5000 employeesCons
Freshteam
- Pipeline features need to be improved so that we can map out our recruitment process onto the platform.
- Can we get options for embedding a carrier's web page into our existing website, to show all of our published jobs?
- Implementing a simple UI to push our job into third party websites, or an API which helps us find most known job portals.
- We need some assessment features for various jobs, including mine, so it will also a necessary part of every recruitment application.
Program Leader
Kaivalya Education FoundationNon-Profit Organization Management, 201-500 employees
SmartRecruiters
- Not having feature of referral data, who has referred
- Another problem is that in [the] emails section it shows 'company name' field will show as Smartrecruiters vs. the name of our agency that will make confuse to [candidates]
- Major problem of this is that it does not support api in the free version

Verified User
Manager in Human Resources
Information Technology & Services Company, 51-200 employeesPricing Details
Freshteam
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 per month
Freshteam Editions & Modules
Edition
Free | 0 (upto 50 employees)1 |
---|---|
Growth | $59 platform fee + $1 per employee1 |
Pro | $99 platform fee + $2 per employee1 |
Enterprise | $169 platform fee + $4 per employee1 |
- per month
Additional Pricing Details
—SmartRecruiters
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1,000
Starting Price
$0 per month
SmartRecruiters Editions & Modules
Edition
Corporate | Varies, per FTE1 |
---|---|
Global | Varies, per FTE1 |
SmartStart | Free2 |
- Billed annually
- up to 10 active job postings
Additional Pricing Details
The software subscription is determined by the number of full time employees in your company. A one time cost to set up software, including customizations, integrations, data migration and training.Likelihood to Renew
Freshteam
No score
No answers yet
No answers on this topic
SmartRecruiters
SmartRecruiters 10.0
Based on 14 answers
Our team is currently on a free tier as we only hire a handful of people per year. With that said, I would not switch if the low usage tier was paid. We have several years of data and candidates in the system and they have continued to make the product better. I discovered SR years ago from their community management and customer services efforts, which were outstanding. They care about their users, and they're passionate about making them successful. They've definitely evolved to become more enterprise focused, but the free SmartStart versions still blows away competitors. Plus, they've got some kickass t-shirts
Co-Founder | CEO
SculptMarketing and Advertising, 1-10 employees
Usability
Freshteam
No score
No answers yet
No answers on this topic
SmartRecruiters
SmartRecruiters 9.0
Based on 13 answers
SmartRecruiters is an intuitive tool that our HR recruiters can use without a lot of prior training. It is easy to post jobs to targeted audiences; create advertisements to attract attention; and then keep track of candidates for follow-ups, etc. Overall I would saw SmartRecruiters is very easy to use.
Senior Network Administrator
University HealthSystem ConsortiumHospital & Health Care, 1001-5000 employees
Reliability and Availability
Freshteam
No score
No answers yet
No answers on this topic
SmartRecruiters
SmartRecruiters 9.0
Based on 2 answers
Rarely is there an issue and if the product is down, it typically is restored quickly.
Human Resource Specialist
Community Action Partnership of Ramsey & Washington CountiesNon-Profit Organization Management, 201-500 employees
Performance
Freshteam
No score
No answers yet
No answers on this topic
SmartRecruiters
SmartRecruiters 10.0
Based on 2 answers
I have no complaints about performance. The system works virtually flawless.
Human Resource Specialist
Community Action Partnership of Ramsey & Washington CountiesNon-Profit Organization Management, 201-500 employees
Support Rating
Freshteam
No score
No answers yet
No answers on this topic
SmartRecruiters
SmartRecruiters 8.7
Based on 13 answers
I would give this rating as it is the best platform for HR to solve their recruitment problems along with their team. As it has got multiple features to exposure. It has made my communication with hiring managers much easier, I don't need to write emails, neither they do. They like it very much. The rating card of the candidates after the Interview is the very best feature of it. Would love to use it again in Future

Verified User
Manager in Human Resources
Information Technology & Services Company, 51-200 employeesIn-Person Training
Freshteam
No answers on this topic
SmartRecruiters
Quick and easy to learn.
Franchise Owner
Christian Brothers AutomotiveAutomotive, 1-10 employees
Implementation Rating
Freshteam
No score
No answers yet
No answers on this topic
SmartRecruiters
SmartRecruiters 9.1
Based on 3 answers
It really was a painless and easy process to switch to SmartRecruiters.
Human Resource Specialist
Community Action Partnership of Ramsey & Washington CountiesNon-Profit Organization Management, 201-500 employees
Alternatives Considered
Freshteam
Zoho recruitment is also a decent product but we liked Freshteam over that just because of a few added advantages that this is giving to us, namely, we are using other products from Freshworks like Freshconnect. Secondly, Zoho does have less customer base compared to Freshworks. Hence we choose Freshworks over Zoho.
Head HR
Holofy IndiaInformation Technology & Services, 11-50 employees
SmartRecruiters
I've really enjoyed using SmartRecruiters, but these other ATSs that we've checked out offer better reporting features and price points. Over time, we may be transitioning off of SmartRecruiters to one of these ATSs because the price is a set price where SmartRecruiters has employee-based pricing model. Also, these other software products offer better reporting features that would eliminate some of our manual tracking process that we're currently doing.
Recruiting Manager
Total Spectrum, LLCHospital & Health Care, 201-500 employees
Scalability
Freshteam
No score
No answers yet
No answers on this topic
SmartRecruiters
SmartRecruiters 9.0
Based on 1 answer
No explanation really, just a great product.
Human Resource Specialist
Community Action Partnership of Ramsey & Washington CountiesNon-Profit Organization Management, 201-500 employees
Return on Investment
Freshteam
- Increased number of interns we're able to hire which has really helped move the needle on special projects.
- Decreased costs - we're using the free version.

Verified User
Contributor in Human Resources
Non-Profit Organization Management Company, 1-10 employeesSmartRecruiters
- In terms of ROI, SR helped our business greatly in returning precious time to my productivity in business management, as well as my team's, so that we could get back to the main work we were hired for. The SR process did most of the heavy lifting.

Verified User
Manager in Information Technology
Retail Company, 51-200 employees