Gainsight PX vs. Notion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gainsight PX
Score 7.5 out of 10
N/A
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
$0
100 or less MAUs (Monthly Active Users)
Notion
Score 8.8 out of 10
N/A
Notion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.
$5
per month per user
Pricing
Gainsight PXNotion
Editions & Modules
Starter (Free)
$0
100 or less MAUs (Monthly Active Users)
Starter
Starting at $400/M
500+ MAUs (Monthly Active Users)
Growth
Custom
Per MAUs (Monthly Active Users) and more
Personal Pro
$48
per year per user
Team
$96
per year per user
Enterprise
Custom
Offerings
Pricing Offerings
Gainsight PXNotion
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Gainsight PXNotion
Project Management
Comparison of Project Management features of Product A and Product B
Gainsight PX
-
Ratings
Notion
8.2
22 Ratings
5% above category average
Task Management00 Ratings9.120 Ratings
Gantt Charts00 Ratings9.113 Ratings
Scheduling00 Ratings7.514 Ratings
Workflow Automation00 Ratings6.412 Ratings
Mobile Access00 Ratings9.118 Ratings
Search00 Ratings7.521 Ratings
Visual planning tools00 Ratings8.716 Ratings
Communication
Comparison of Communication features of Product A and Product B
Gainsight PX
-
Ratings
Notion
8.4
20 Ratings
5% above category average
Chat00 Ratings7.47 Ratings
Notifications00 Ratings7.816 Ratings
Discussions00 Ratings7.711 Ratings
Surveys00 Ratings8.44 Ratings
Internal knowledgebase00 Ratings9.617 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.88 Ratings
Integrates with Outlook00 Ratings8.92 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Gainsight PX
-
Ratings
Notion
8.4
21 Ratings
4% above category average
Versioning00 Ratings8.812 Ratings
Video files00 Ratings7.615 Ratings
Audio files00 Ratings7.311 Ratings
Document collaboration00 Ratings8.621 Ratings
Access control00 Ratings8.518 Ratings
Advanced security features00 Ratings7.913 Ratings
Integrates with Google Drive00 Ratings9.113 Ratings
Device sync00 Ratings9.811 Ratings
Best Alternatives
Gainsight PXNotion
Small Businesses
FullStory
FullStory
Score 8.5 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Whatfix
Whatfix
Score 9.5 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Gainsight PXNotion
Likelihood to Recommend
7.6
(26 ratings)
9.2
(27 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Support Rating
7.2
(23 ratings)
-
(0 ratings)
Ease of integration
7.7
(14 ratings)
-
(0 ratings)
User Testimonials
Gainsight PXNotion
Likelihood to Recommend
Gainsight
Gainsight PX is well suited for companies that are looking to measure customer engagement, usage, and adoption of their products and services. It is also well suited for companies that are looking to gain insights into customer behavior and preferences. Gainsight PX can be used to track customer journeys and measure customer satisfaction.

On the other hand, Gainsight PX is less appropriate for companies that are looking to measure sales performance or customer lifetime value. It is also not well suited for companies that are looking to measure customer retention or customer churn.
Read full review
Notion Labs, Inc
Notion is good for a plethora of use cases. The templates that it offers give just a few established pages for common uses but these are some of my favorites:
  • Kanban board: we use it a lot in my company to manage tasks and meetings
  • Note taking: whether in a professional or academic environment, Notion is well suited to take notes of everything regardless.
  • Software documentation: the "code" component to insert code snippets is perfect for creating tutorials and documentation for software development.
  • Finance control: I use the "my finances" template to have a proper following of my monthly transactions, which allowed me to be more responsible with my money.
  • Inventory management: Since I own multiple peripherals and general equipment, being able to have a portable inventory of all of it that includes their original value, warranty length and current state has been perfect to know when clean, maintain or straight up replace everything.
Read full review
Pros
Gainsight
  • Backfilling data. Many tools do not have the ability to be tracking elements once they are available and then pull it in and have historical views. You're not starting from scratch once you identify something.
  • Educational Engagements. There are a ton of options for in-app messaging and its very customizable and easy to set up.
  • Product Mapper. Organizing and shifting structure is easy to change. Setting multiple rules on a feature and confirming what you tagged is easy to do.
Read full review
Notion Labs, Inc
  • Team Collaboration. In Notion's software is the ability to see precisely who is working on a project and where. This eliminates any confusion when on calls or when working on the same project simultaneously. It is easy to tag co-workers to precise moments and build conversation streams.
  • Text Coding. When transitioning text from our Notion ideation and drafting boards to our website backends, the coding holds on all of the text.
  • Organization. Whether it's utilizing a "pin board" set up or nestling pages within pages, it is possible to keep everything organized and easy to find for every member of your team.
Read full review
Cons
Gainsight
  • Walk through functionality is weaker than other providers. If you ask a user to do something on screen, and that action reloads the page, the tour closes. This shortcoming is the primary cause for us using another walkthrough tool.
  • There is no global CSS styling for PX modals. When I make a new CSS refinement, it's limited to that one engagement only. Everytime I have a new message to deliver, I know picking a correct tour type, finding a good starting place in existing CSS and content, working over the CSS to handle new content will all take more time that it takes in other tools with universal styling controls.
  • The page reload tour cancelation also affects surveys. Want to send a CES survey after a user clicks a button that causes a URL change? You can't. Indirectly, you can load the survey if the user has clicked the button < 1 day ago, and is on URL X. If the URL is the same before and after the button click, even this work around wont work.
  • Not sure how effective PX is on mobile, the functionality did not exist while we were building our mobile app, and we've yet to add it in.
  • Would be nice if it could integrate our knowledge base, but only one KB vendor was supported (not our Freshdesk) last I looked
Read full review
Notion Labs, Inc
  • The increase in integrations with third parties will always promote the adoption of the platform in companies.
  • Personalization with logos and corporate colors sometimes makes the difference when selecting a tool in a corporation.
  • Having multiple functionalities for working in manufacturing companies and with devices developed by third parties encourages other companies to select Notion as their flagship tool to offer implementation packages under alliances that favor its use.
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Likelihood to Renew
Gainsight
I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.
Read full review
Notion Labs, Inc
No answers on this topic
Support Rating
Gainsight
I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well.
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Notion Labs, Inc
No answers on this topic
Alternatives Considered
Gainsight
Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any.
Read full review
Notion Labs, Inc
Trello only has the Kanban board feature and is great for task management, while Notion has a vast array of features, is easier to use, and has a more visually-appealing interface. I choose to use Notion over Trello due to its increased versatility and greater customization capabilities.
Read full review
Return on Investment
Gainsight
  • Allow us to integrate actual product usage with Salesforce.
  • Too much developer time went into it, especially when the premise was that this was mostly going to be handled by the Product team. This was mostly because the Gainsight PX event editor doesn't support more complex querying on events.
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Notion Labs, Inc
  • In just a short amount of time, the majority of my course draft has been transferred into an interactive online course, always live
  • Sufficient control over page structure gives a clean look, with sufficient means to add some personal touches
  • After a learning period, I could concentrate on the content rather than the tech
  • A huge motivational drive to learn more about no-code platforms (enthusiastic learner!)
Read full review
ScreenShots

Gainsight PX Screenshots

Screenshot of Access all of your key metrics in one place.Screenshot of PX Dashboards offer an interactive way of viewing data. By default, Gainsight provides you with the Gainsight PX Dashboard, but you can create separate Dashboards for each user, based on their requirements. 

For example, you can create a Dashboard, set it to private and grant access only to the top-level executives who are interested in viewing the performance of company KPIs. You can create a Dashboard for a Product Manager and include widgets which show key metrics for the product they own.Screenshot of Gainsight PX connects directly to your CRM and other customer data sources, letting you leverage custom events with no limits on what you can explore – all without using any query language.

Track specific events and compare any number of different cohorts and behaviors to learn more about a specific behavior or validate a specific hypothesis. You can use the group by functionality to aggregate results based on specific fields, and you can analyze custom event properties based on the property values. This may come handy when you want to measure the event properties such as video play counts or monetary values you're passing to Gainsight PX via custom events.Screenshot of Product Mapper® is an easy to use way of describing your product features with a simple "point, click and describe."   Each mapped feature can be viewed hierarchically within your Product Feature Tree®.   

Features can be organized in any way that makes sense for your particular application.  For example, you can organize by modules and features or you can nest sub-modules under modules and add features at any level.Screenshot of You can use existing templates while setting up Guide engagements. You can even save the newly created/modified template and use the saved template in the future in order to save time. Once you select the template, you can modify your template–no coding required, but it's there if you want it.Screenshot of Present targeted and timely in-app surveys so you can get more relevant feedback from the right people to better understand their needs and wants, and easily see the results in real-time.