GanttPRO vs. Hiver vs. TeamGantt

Projects are a lot easier to set up with GanttPRO than most tools that support a WBS, so although I've used GanttPRO for very simple projects, it's great for projects with complex WBS' and/or dynamic backlogs (using Agile methodologies). I've used it for long-running projects with multiple phases, where I needed to set up high-level plans for downstream phases (for budgeting) that got updated and modified based on outcomes from upstream phases.

One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.

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TeamGantt is wonderful for organizing long and short term projects that have lots of tasks and or people involved. I love that it's "in the cloud" so I can manage no matter where I am or what device I'm using. There is a mobile app that is quite easy to use and sized nicely for people who have trouble reading small/fine print. I find it to be a well-suited tool for ongoing projects where the tasks change weekly - I use it for my newsletter planning. You can assign and label tasks which is super convenient for me and my Team. All through the week we are making changes and suggestions in TeamGantt and as we get closer to publication day we mark the stories and objects as done so we know we will finish everything before our deadline.

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• Ability to add sub-tasks and change the colour coding to help organise work that needs to be done
• The option to link different tasks together (task dependencies) which helps visualise what else needs to be done along side the current task
• Viewing the duration it may take and the progress chart to help quantify and visualise your progress

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• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

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• In TeamGantt, clients can remark on any undertaking and keep their visits inside the errands.
• Reports can likewise be connected to any undertaking. Clients can channel the errands by the due date and what their identity is relegated to, and they can change over Gantt graphs into PDFs.
• The arrangement is accessible for each client each month's membership premise and offers support using telephone and email.

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• GanttPRO doesn't allow to add a subtask to the subtask taking away customization and flexibility for different use cases
• GanttPRO extends the tasks to the date of the subtask, so if the task as a whole takes longer than the subtask then you need to state it as such
• GanttPRO doesn't let you assign the materials to the tasks

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• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

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• Task assignment matrix is a bit clunky. It's a bit difficult to see distribution of work for each assignee, but not impossible.

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Intuitive interface, clean, and nice design. As an online app, the data can be viewed on Windows PCs, Macs, and tablets. It saves the data very quickly (depending on the Internet speed) as if it is a locally installed application. Training is minimal, plus there is an extensive range of learning videos and topics in the GanttPRO learning center.

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Easy to use

The support for GanttPro is very good. I have no troubles reaching out for their customer support whenever I have questions, they respond almost instantly. I just hope that they will have live chat support for a real-time support experience on the user-end and can answer the questions in real-time.

Support is there, can be slow at times.

I never interacted with them. That, in itself, I feel represents their quality. They made the resources available to me so that when I started to have a question, the answer was either right there for me, or easy to figure out without any trouble. So, I never felt the need!

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GanttPRO is easy to use and just works. If you need to do something quickly or do a small project then GanttPro is a great tool to use. If you are managing a large project then I would consider using Microsoft Project even though it is a more substantial investment overtime.

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True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

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Our team uses ClickUp for task management. ClickUp has a Gantt chart feature, but it's based solely on the tasks we create in ClickUp, so in order to create a client-facing chart, we'd have to completely change the way we assign tasks to our internal team. We use TeamGantt for the sole purpose of creating project plans and viewing project statuses at-a-glance. You might be able to use it for task management, but we don't.

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• For class purposes, I would say that my project is running smoothly and I am able to keep my team on task.
• I like that you can blow up the Gantt chart and show everyone exactly where you are at with each task.

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• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

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• TeamGantt has had an overall incredible return on investment.
• In the past, we have tracked strategies/projects manually (MS Excel, etc.). Having a tool like TeamGantt has improved our efficiency greatly.
• The ability to see where a project stands (intra-department) at-a-glance has improved our ability to observe statuses.
• TeamGantt has definitely helped remind me to drive on projects that would normally have gone "stale."

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