Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Hangouts (Classic)
Score 8.0 out of 10
N/A
The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Telefonix
Score 0.0 out of 10
N/A
N/AN/A
TripIt
Score 8.5 out of 10
N/A
TripIt is a travel management app offered by Concur, which allows users to organize and coordinate travel plans. Editions include a free version, TripIt Pro, and TripIt for Teams.N/A
Pricing
Google Hangouts (Classic)TelefonixTripIt
Editions & Modules
No answers on this topic
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Google Hangouts (Classic)TelefonixTripIt
Free Trial
NoNoNo
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google Hangouts (Classic)TelefonixTripIt
Features
Google Hangouts (Classic)TelefonixTripIt
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Hangouts (Classic)
6.3
57 Ratings
24% below category average
Telefonix
-
Ratings
TripIt
-
Ratings
Hosted PBX6.915 Ratings00 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.725 Ratings00 Ratings00 Ratings
User templates5.022 Ratings00 Ratings00 Ratings
Call reports9.034 Ratings00 Ratings00 Ratings
Directory of employee names3.045 Ratings00 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Hangouts (Classic)
8.0
66 Ratings
4% below category average
Telefonix
-
Ratings
TripIt
-
Ratings
Answering rules8.033 Ratings00 Ratings00 Ratings
Call recording7.937 Ratings00 Ratings00 Ratings
Call park7.018 Ratings00 Ratings00 Ratings
Call screening9.036 Ratings00 Ratings00 Ratings
Message alerts8.058 Ratings00 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Hangouts (Classic)
8.6
84 Ratings
8% above category average
Telefonix
-
Ratings
TripIt
-
Ratings
Video conferencing9.079 Ratings00 Ratings00 Ratings
Audio conferencing9.079 Ratings00 Ratings00 Ratings
Video screen sharing7.148 Ratings00 Ratings00 Ratings
Instant messaging9.052 Ratings00 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Hangouts (Classic)
8.0
85 Ratings
0% below category average
Telefonix
-
Ratings
TripIt
-
Ratings
Mobile app for iOS8.173 Ratings00 Ratings00 Ratings
Mobile app for Android8.071 Ratings00 Ratings00 Ratings
Travel Management
Comparison of Travel Management features of Product A and Product B
Google Hangouts (Classic)
-
Ratings
Telefonix
-
Ratings
TripIt
7.6
1 Ratings
28% above category average
Customizable Approval Workflows00 Ratings00 Ratings7.01 Ratings
Extensive Inventory00 Ratings00 Ratings8.01 Ratings
Readily Available Support00 Ratings00 Ratings7.01 Ratings
Easy Travel Booking00 Ratings00 Ratings7.01 Ratings
Mobile Travel Application00 Ratings00 Ratings9.01 Ratings
Centralized Itinerary Management00 Ratings00 Ratings10.01 Ratings
Collaborative Booking00 Ratings00 Ratings6.01 Ratings
Reuses Traveler Information00 Ratings00 Ratings5.01 Ratings
User-friendly Interface00 Ratings00 Ratings9.01 Ratings
Travel Alerts00 Ratings00 Ratings8.01 Ratings
Best Alternatives
Google Hangouts (Classic)TelefonixTripIt
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Rippling
Rippling
Score 9.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Lola.com
Lola.com
Score 8.0 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Emburse Chrome River
Emburse Chrome River
Score 7.6 out of 10
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User Ratings
Google Hangouts (Classic)TelefonixTripIt
Likelihood to Recommend
8.0
(91 ratings)
-
(0 ratings)
8.0
(14 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
9.0
(2 ratings)
Usability
8.0
(7 ratings)
-
(0 ratings)
8.0
(2 ratings)
Availability
-
(0 ratings)
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
-
(0 ratings)
10.0
(1 ratings)
Support Rating
8.0
(36 ratings)
-
(0 ratings)
9.0
(5 ratings)
Implementation Rating
-
(0 ratings)
-
(0 ratings)
10.0
(1 ratings)
Configurability
-
(0 ratings)
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Google Hangouts (Classic)TelefonixTripIt
Likelihood to Recommend
Discontinued Products
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
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Stampede Solution
No answers on this topic
SAP Concur
TripIt is great for anyone who has multiple trips at any given time. It is also very good at tracking multiple reservations automatically on individual trips. It's not appropriate for low volume trips or only short trips. It is also good for sharing itineraries with others. It's not good for calendar views.
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Pros
Discontinued Products
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
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Stampede Solution
No answers on this topic
SAP Concur
  • Itinerary Management - TripIt does a great job collecting all of your travel information, including your flight and hotel information all in one location, so that you don't have to deal with multiple vendor apps, emails, or even printouts of that info. It also handles multiple upcoming trips for even easier management and organization
  • Notifications - TripIt notifies you of changes to your itinerary, such as delays or gate changes, which is great to have that information pushed to you rather than having to constantly look at flight boards for updates.
  • Apple Watch integration - As an Apple Watch user, TripIt has gone the extra mile to provide a useful watch app for travelers, making your travel information available on your wrist. This makes it even easier to catch changes to your itinerary, and not have to juggle a phone while you already have a passport and luggage to worry about!
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Cons
Discontinued Products
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
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Stampede Solution
No answers on this topic
SAP Concur
  • Some addresses sometimes do not load (But this is becoming rare these days)
  • Add some color to the icons (again minor improvement)
  • Ability to create cross destination group trips with different cities to have a full overview of the trip and crossover points
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Likelihood to Renew
Discontinued Products
No answers on this topic
Stampede Solution
No answers on this topic
SAP Concur
I have been using it for a while now and I did renew it every year because it is the best way for me to keep my travel plans in one place with easy visualization
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Usability
Discontinued Products
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Stampede Solution
No answers on this topic
SAP Concur
For me- Tripit was super easy right out of the gate. Initially, using Concur required a little bit of training.
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Reliability and Availability
Discontinued Products
No answers on this topic
Stampede Solution
No answers on this topic
SAP Concur
Ive only had the receipt scan feature crash 1 time; no other issues- in fact the app is more on top of details than I am!!
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Performance
Discontinued Products
No answers on this topic
Stampede Solution
No answers on this topic
SAP Concur
pages load fast, notifications are great. up to minute. after deboarding- my next steps are displayed. Syncs with the hotel & frequent flyer rewards programs too.
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Support Rating
Discontinued Products
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Stampede Solution
No answers on this topic
SAP Concur
I have never called their support. That is a great question especially when rolling out into a medium to large organization. Concur is a well-respected company, so I can only suppose their Support is reasonable. I have not experienced their support.
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Implementation Rating
Discontinued Products
No answers on this topic
Stampede Solution
No answers on this topic
SAP Concur
Set up clear workflows & processes for the masses! No problems with software, only end users...haha
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Alternatives Considered
Discontinued Products
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
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Stampede Solution
No answers on this topic
SAP Concur
TripIt is designed specifically to help individuals manage their travel info in one place. Before I used TripIt, I had to manually save my travel info in a Google Drive folder, add flights to my personal calendar, then manage multiple airline apps to get flight alerts. TripIt has made my travel much easier.
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Scalability
Discontinued Products
No answers on this topic
Stampede Solution
No answers on this topic
SAP Concur
Tripit is working great for everyone, each department meeting both company and individual needs.
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Return on Investment
Discontinued Products
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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Stampede Solution
No answers on this topic
SAP Concur
  • It makes it easy to see if your are missing a hotel stay.
  • It makes it easy to see if you are missing a flight.
  • It makes it easy to send reservations to someone's email and have it added to their TripIt.
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ScreenShots