TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Surveys

    Score7.9 out of 10
    N/AGoogle Surveys is an app for custom surveys, and is part of Google Apps for Work. The insights from audience targeted surveys can be expressed in instant, easy-to-digest graphs and charts help you make sense of the survey data. Surveys natively integrates with other solutions, allowing you to use data from one product while working in another. Survey responses from real people can be sourced by Google's Opinion Rewards app, where respondents answer questions in exchange for incentives.

    $10

    per completed survey

    KeySurvey

    Score5.6 out of 10
    N/AN/AN/A
    Pricing
    Google SurveysKeySurvey
    Editions & Modules
    Surveys
    10¢
    per completed survey
    No answers on this topic
    Offerings
    Pricing Offerings
    Google SurveysKeySurvey
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google SurveysKeySurvey
    Considered Both Products
    Google
    Chose Google Surveys
    I used Google Survey instead of KeySurvey because of its functionality itself. We don't want complicated things, right? If we can make our lives easier, why not? For me, Google Surveys is easier and the easiest platform to use. You can also upload images in answering those …
    Incentivized
    Chose Google Surveys
    Google Surveys is a more complete program compared to SmartSurvey and SnapSurveys because it is well integrated within the Google Classroom and for me, that is very important because as a Teacher I want to find out what my students are thinking about a specific subject area. …
    Incentivized
    Form.com (WorldAPP)
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    17 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    14 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    17 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    13 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    14 Answers
    No answers on this topic
    Features
    Google SurveysKeySurvey
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Google Surveys and KeySurvey
    Feature
    Google Surveys
    8.3
    17 Ratings
    3% above category average
    KeySurvey
    8.8
    1 Ratings
    9% above category average
    Survey templates9.517 Ratings9.11 Ratings
    Themes7.715 Ratings8.21 Ratings
    Custom logo/branding7.714 Ratings9.11 Ratings
    Survey Content
    Comparison of Survey Content features of Google Surveys and KeySurvey
    Feature
    Google Surveys
    9.2
    16 Ratings
    8% above category average
    KeySurvey
    8.8
    1 Ratings
    3% above category average
    Changes to live survey9.915 Ratings8.21 Ratings
    Question design help9.313 Ratings9.11 Ratings
    Multiple question types8.416 Ratings9.11 Ratings
    Survey Logic
    Comparison of Survey Logic features of Google Surveys and KeySurvey
    Feature
    Google Surveys
    7.5
    15 Ratings
    11% below category average
    KeySurvey
    9.1
    1 Ratings
    8% above category average
    Survey logic flexibility7.515 Ratings9.11 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Google Surveys and KeySurvey
    Feature
    Google Surveys
    8.4
    16 Ratings
    3% above category average
    KeySurvey
    9.1
    1 Ratings
    11% above category average
    Response tracking8.516 Ratings9.11 Ratings
    Data export9.415 Ratings9.11 Ratings
    Standard reports7.814 Ratings9.11 Ratings
    Custom reports8.412 Ratings9.11 Ratings
    Analytics7.814 Ratings9.11 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Google Surveys and KeySurvey
    Feature
    Google Surveys
    8.3
    16 Ratings
    4% below category average
    KeySurvey
    8.6
    1 Ratings
    1% below category average
    Access controls7.915 Ratings9.11 Ratings
    Compliance8.813 Ratings8.21 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Google Surveys and KeySurvey
    Feature
    Google Surveys
    5.8
    13 Ratings
    33% below category average
    KeySurvey
    8.2
    1 Ratings
    2% above category average
    Vendor-offered crowdsourcing5.810 Ratings00 Ratings
    Respondent restrictions5.812 Ratings8.21 Ratings
    Best Alternatives
    Google SurveysKeySurvey
    Small Businesses
    Jotform
    Score8.5 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google SurveysKeySurvey
    Likelihood to Recommend
    8.6
    (17 ratings)
    8.2
    (3 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (2 ratings)
    Usability
    8.8
    (15 ratings)
    -
    (0 ratings)
    Support Rating
    7.5
    (12 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Google SurveysKeySurvey
    Likelihood to Recommend
    Google
    Google Surveys is perfect when trying to collaborate with co-workers and find a date & time that works best for them to get together, whether it's for a regular meeting, team photo session, celebratory dinner, or Christmas celebration. It's also great for getting feedback on proposed changes that would affect the team.
    Incentivized
    Read full review
    Form.com (WorldAPP)
    It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
    Incentivized
    Read full review
    Pros
    Google
    • Measure the pulse of how our members are feeling (yes/no questions, multiple-choice questions).
    • Learn how students are doing with specific projects (textual-based questions, essay-type answers).
    • Run an election for board members (use of the "other" notation so that people can write in their own choices).
    Incentivized
    Read full review
    Form.com (WorldAPP)
    • Ease of use for distributing email to large quantities of recepients.
    • Exporting data for data evaluation and manipulation.
    • Customizing the types of questions and response scoring.
    Read full review
    Cons
    Google
    • While it is very intuitive, there are many ways you can fine-tune your survey (such as word limits, counts, etc) and these are not always obvious where those settings are.
    • I would like to see some ways of changing the formatting (and maybe I just haven't explored that yet), ie: colors, set up on the screen.
    Incentivized
    Read full review
    Form.com (WorldAPP)
    • Based on our usage we didn't face issues using KeySurvey
    Read full review
    Likelihood to Renew
    Google
    No answers on this topic
    Form.com (WorldAPP)
    This decision is out of my hands.
    Read full review
    Usability
    Google
    Relatively simple so that those who are less than familiar with computers can figure it out. User friendly and already embedded with other Google products. Receives an 8 because many features available with Google Surveys are also available with similar, free products on the internet today. Good, but not stellar.
    Incentivized
    Read full review
    Form.com (WorldAPP)
    No answers on this topic
    Support Rating
    Google
    This is by far the only area where I think that there is room for improvement because Google does not respond as fast as I would like them to. We live in a fast-paced world and this is probably the only area where Google can improve on and as a teacher, I find it challenging to wait for a day or two for a response when everything that I am doing in the Google Classroom is running instantly and with no breaks in between.
    Incentivized
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    Form.com (WorldAPP)
    We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
    Incentivized
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    Alternatives Considered
    Google
    Google is a quick and easy to use survey analysis tool that allows you to send cheap or free surveys to an audience. In comparison to tools like SurveyMonkey I would have more faith in the Google technology and robustness of sample. As we have Microsoft 365, sometimes Microsoft forms is a preferred internal source of surveying for free and easily analysing the data. For more robust and accurate market research projects, or even just insights that I can trust more, I would recommend a Market Research Provider as they offer a lot more options to target a key audience and you can rely on their data a bit more - it is weighted, nationally representative etc. Companies with their own research panels tend to have greater data quality that you can put more trust in
    Incentivized
    Read full review
    Form.com (WorldAPP)
    In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
    Incentivized
    Read full review
    Return on Investment
    Google
    • Google Surveys are responded by our customers - dealers, retailers and end users. As it's easy to handle, greater is its adoption and hence it definitely has a good ROI.
    • Employees as internal stakeholders also use it well to drive initiatives & projects within the organization. This enhances their engagement showcasing digital workplace and hence again a good ROI.
    Incentivized
    Read full review
    Form.com (WorldAPP)
    • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
    • Improved customer service based on clients feedback
    • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
    Read full review
    ScreenShots