TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    UUKI

    Score7.6 out of 10
    N/AA community platform for creators to build meaningful relationships with content, discussions and events under a brand. UUKI enables users to: -Give an audience a destination to interact with each other, engage in discussion with rich text and media. -Create beautiful event pages, invite the audience, collect payment, interact and send them updates. -Sell premium content for one-time payment or setup subscription with UUKI. -Presented as ideal for courses, NFTs, and…

    $15

    Pricing
    Google VoiceUUKI
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Starter
    $15
    per month Single User
    Pro
    $65
    per month 3 Users
    Advance
    $205
    per month 10 Users
    Offerings
    Pricing Offerings
    Google VoiceUUKI
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Google VoiceUUKI
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and UUKI
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    UUKI
    -
    Ratings
    Hosted PBX6.025 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports7.046 Ratings00 Ratings
    Directory of employee names9.027 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and UUKI
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    UUKI
    -
    Ratings
    Answering rules8.546 Ratings00 Ratings
    Call recording8.152 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings
    Call screening10.060 Ratings00 Ratings
    Message alerts9.065 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and UUKI
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    UUKI
    -
    Ratings
    Video conferencing6.022 Ratings00 Ratings
    Audio conferencing8.039 Ratings00 Ratings
    Video screen sharing8.014 Ratings00 Ratings
    Instant messaging8.027 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and UUKI
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    UUKI
    -
    Ratings
    Mobile app for iOS6.945 Ratings00 Ratings
    Mobile app for Android7.451 Ratings00 Ratings
    Best Alternatives
    Google VoiceUUKI
    Small Businesses
    CallFire
    Score9.7 out of 10
    Higher Logic Thrive
    Score8.9 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Higher Logic Vanilla
    Score5.5 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Verint Community
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google VoiceUUKI
    Likelihood to Recommend
    7.5
    (73 ratings)
    7.6
    (25 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    9.1
    (1 ratings)
    Usability
    8.0
    (11 ratings)
    9.1
    (1 ratings)
    Support Rating
    7.0
    (35 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoiceUUKI
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    UUKI
    If you're looking for an affordable alternative to platforms like Circle, UUKI could be a perfect fit. It offers similar functionality for a much more affordable price. No member limit, no storage limits, while still being able to white label your own community. However, be aware that it's still in development. There are certainly some bugs to be fixed and a few updates required to truly compete with the others.
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    UUKI
    • Spaces, where we set the topis for people to engage in an organized manner
    • Easy to use, it has everything you need, no fluff, very intuitive
    • Great Support, the development team behind really listens to their users, and nurture their own community
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    UUKI
    • Some tweaks on UI/UX to make it more polished
    • I would appreciate a better roadmap (instead of a trello board)
    • Allowing translating the string to change the language style to meet the community's style (like Ay mate! for Pirate of the Caribbean fan's community)
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    UUKI
    No reason not to continue using UUKI and expand upon it.
    Incentivized
    Read full review
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    UUKI
    Anyone can use it, and having HTML knowledge is not necessary.
    Incentivized
    Read full review
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    UUKI
    They provide almost constant support if needed. Their team considers all feedback and implements solutions when needed.
    Incentivized
    Read full review
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    UUKI
    UUKI is extremely easy to implement but requires a brief period of time to understand where all of its controls are. (not a real issue)
    Incentivized
    Read full review
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    UUKI
    UUKI is moving a lot faster than other platforms. Plus the fact that they are building with the community makes it easier to learn from others who have implemented it for their respective use cases. We selected it because of the value proposition and its affordability which make it a failsafe investment. Plus the founders have experience in building products which is always assuring
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    UUKI
    No answers on this topic
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    UUKI
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    UUKI
    • I like the fact that Ankur and his team really listen to their early users. They just keep on improving UUKI and it's really not that hard to transfer your community from FB to UUKI. There are just so many features and it keeps on improving.
    • UUKI really helps you build your community. You can transfer your audience from Facebook that has a lot of restrictions to your own exclusive community
    Read full review
    ScreenShots

    UUKI Screenshots

    Product screenshotProduct screenshot