What users are saying about
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Top Rated
609 Ratings
45 Ratings

Google Workspace

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Top Rated
609 Ratings
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Score 9.2 out of 100
45 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Secure Email Gateway

    Google Workspace

    Feature Set Not Supported
    N/A
    8.7

    Zoho Mail

    87%
    Zoho Mail ranks higher in 7/7 features

    Anti-malware

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Cusomizability

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    Data Loss Protection

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Threat Detection

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Sandboxing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    End-to-End Encryption

    N/A
    0 Ratings
    9.1
    91%
    4 Ratings

    Management Tools

    N/A
    0 Ratings
    8.6
    86%
    4 Ratings

    Attribute Ratings

    • Zoho Mail is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.8

    Google Workspace

    88%
    109 Ratings
    9.6

    Zoho Mail

    96%
    4 Ratings

    Likelihood to Renew

    10.0

    Google Workspace

    100%
    3 Ratings

    Zoho Mail

    N/A
    0 Ratings

    Usability

    8.7

    Google Workspace

    87%
    4 Ratings

    Zoho Mail

    N/A
    0 Ratings

    Support Rating

    7.6

    Google Workspace

    76%
    15 Ratings
    9.0

    Zoho Mail

    90%
    1 Rating

    Likelihood to Recommend

    Google Workspace

    Since our company is structured around Google Workspace at the moment, it is well suited for our entire workflow. I do have concerns though, for when it comes time for our company to have our own intranet built and how well the data migration will be from Google Workspace to that intranet that gets built.
    Anonymous | TrustRadius Reviewer

    Zoho Mail

    If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion.I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
    Benjamin Jeffrey | TrustRadius Reviewer

    Pros

    Google Workspace

    • Google's service integration is seamless. Sharing files and documents with team members and clients couldn't be simpler. We can limit file sharing and access as needed.
    • As expected, Google Workspace integrates perfectly with Android phones allowing for a seamless mobile experience. Integration with iOS is also good.
    • Spam protection is second to none. I cannot remember ever finding a spam message in my inbox!
    • Google has a good reputation for email deliverability making it less likely your outbound mail ends up in someone's spam folder.
    • Google Workspace allows you to host multiple domains and alias domains on your account.
    • There is a robust set of tools to allow routing of mail to different mailboxes.
    • Collaboration is so easy with Workplace. Real time editing of documents is flawless. When chatting with collaborators, I can see their changes as they make them with no delay.
    Anonymous | TrustRadius Reviewer

    Zoho Mail

    • Its easy to use in Mobile
    • A fresher can easily use
    • Super admin pannel is also easy to use
    Vipul Yadav | TrustRadius Reviewer

    Cons

    Google Workspace

    • I have several Workspace accounts, and it can be kind of annoying to switch between them. For example, if I click in my work email but my Chrome defaults to my personal Workspace, I have to open the file differently or log in and out of the other account.
    • Meet is my least favorite feature. I find it very subpar to Zoom in both ease and picture resolution. It's harder to tell when you're sharing your screen and you can't see comments if you're presenting.
    • Google My Business can be difficult to navigate. I frequently forget where features are and have to hunt around for them.
    Kristi Porter | TrustRadius Reviewer

    Zoho Mail

    • When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically
    • The filter to search for information is not very accurate and unfriendly
    • The way to manage the storage capacity and to buy more space for the mail is not very friendly
    Tribett Requena | TrustRadius Reviewer

    Pricing Details

    Google Workspace

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $6 per month per user

    Google Workspace Editions & Modules

    Edition
    Business Starter$61
    Business Standard$121
    Business Plus$181
    EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details

    Zoho Mail

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $1 per user/per month

    Zoho Mail Editions & Modules

    Edition
    Mail Lite$11
    Mail Premium$41
    Workplace$31
    1. per user/per month
    Additional Pricing Details

    Likelihood to Renew

    Google Workspace

    Google Workspace 10.0
    Based on 3 answers
    There is no better solution for cloud storage and real time collaboration. The amount of features included in G Suite is unmatched and out of other things we’ve tried over the years, nothing comes close to being as great of a tool.
    Anonymous | TrustRadius Reviewer

    Zoho Mail

    No score
    No answers yet
    No answers on this topic

    Usability

    Google Workspace

    Google Workspace 8.7
    Based on 4 answers
    On the user end, it's great, probably some of the most user friendly products out there. On the admin side, it can get a little more arcane, but it's still better than a lot of other services. At worst I wrangle some CSVs to perform mass changes, but it's a far cry from the days of Powershell scripts or purely manual entry.
    Anonymous | TrustRadius Reviewer

    Zoho Mail

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Google Workspace

    Google Workspace 7.6
    Based on 15 answers
    My experiences of getting support have been positive. Calling in is not overly difficult, but it does require getting a PIN. The knowledge of those responding to the calls has been impressive. I have managed to work with them to fix two Google bugs that I had identified. These bugs required a some technical expertise and the support staff were able to understand the issue and forward the concerns to the appropriate persons. The first bug was fixed with 24 hours. The second bug took a little longer, but it was also more complicated to reproduce.
    Anonymous | TrustRadius Reviewer

    Zoho Mail

    Zoho Mail 9.0
    Based on 1 answer
    I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
    Benjamin Jeffrey | TrustRadius Reviewer

    Alternatives Considered

    Google Workspace

    They are different. Over the years, one has had better support than the other. Google support is good, there have been times Microsoft support was awful, and times when it was significantly better. For me, Outlook is just a drain on resources. Word is that my primary word processor anyway, so I don't feel like I'm losing much. SharePoint seems capable of a lot, and exchange certainly is capable of a lot, but it requires so much configuration, even for a small business, that return on investment seems quicker and easier with Google Workspace. For those who absolutely need a completely Microsoft environment, Office 365 has that, Google Workspace does not. Still, I prefer Google Workspace over Office 365.
    Dana Friedman | TrustRadius Reviewer

    Zoho Mail

    • We were using MailsDaddy for little time since it does not have the adequate functionalities to address the business problems we have or improve the quality of collaborative work between departments.• The main reason we decided to implement Zoho Mail. It is because this service is much more complete than any of the ones currently on the market. It is perfect for teamwork and increases the fluidity of collaborative work between departments.
    Tommy Parker | TrustRadius Reviewer

    Return on Investment

    Google Workspace

    • Zero to no time managing tools allows us to focus on work saving us time and money
    • Google Workspace allowed us to seamlessly transition to a fully remote workforce when the Coronavirus pandemic started - no lost time or productivity.
    • Easily able to extend our workspace and add features, e.g. Voice, saving us time implementing other services.
    Anonymous | TrustRadius Reviewer

    Zoho Mail

    • as is said before i have not taken paid version of Zoho
    • but for my use i have not seen any issues and no glitch
    Vipul Yadav | TrustRadius Reviewer

    Screenshots

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