LogMeIn Central vs. RemoteView

LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).

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Invited by TrustRadius (TR) on Vendor's Behalf

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RemoteView is a technical customer success expert's dream. It allows us to remotely view, gain access, and control/modify a device that we do not have physical access to. On customer calls, we are able to log into the customers' Google admin console and help correct some issues on the client side, which leads to higher customer satisfaction when working with our company. RemoteView removes the necessity to be on-site with the user and their device and greatly increases our output.

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Independently Invited by TrustRadius

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• IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
• It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
• It expands to meet the demands of expanding companies and can handle a higher volume of devices.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Smoother control/access
• Ability to control smartphones, tablets, laptops, desktops
• Works with multiple browser options (Chrome, Firefox, Edge, Safari)

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It could pull up the user's login in addition to the hostname
• Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
• Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer

• Latency is much better than previous versions of RemoteView, but could always use some improvements

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.

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Invited by the Vendor

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I was not involved in the implementation of the product.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

TeamViewer had issues in the past with latency, and for that reason, we switched over to RemoteView. It seems quite clear now that RemoteView has the strongest feature set in this space, and has greatly corrected the latency issues. I am not sure if TeamViewer is still used today, but we are very happy with the feature set that RemoteView offers our company. We are able to improve our ROI based on the features we get from this software.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly.
• Its compliant with many security policies. Hence boost security for our clients and end users.
• The downtime was very low, hence making it more reliable and top-notch.

• Allows us to support our customers/users who are not physically on-site
• Increases our ability to support customers, regardless of where they are
• Customer satisfaction is greatly improved due to quality of support delivered

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info