GoTo Connect vs. Natterbox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Connect
Score 7.9 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$19
per month per user
Natterbox
Score 0.0 out of 10
N/A
Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business phone system and contact center globally, inside the Salesforce CRM. It comes with key CTI and contact center features including IVR, ACD, click-to-dial, call…
$52
per month per user
Pricing
GoTo ConnectNatterbox
Editions & Modules
Basic
Starting at $19
per month per user
Standard
Starting at $20
per month per user
Premium
Starting at $30
per month per user
Pro
$52
per month per user
Premium
$91
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
GoTo ConnectNatterbox
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.
More Pricing Information
Community Pulse
GoTo ConnectNatterbox
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
GoTo ConnectNatterbox
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
8.2
141 Ratings
Natterbox
-
Ratings
Hosted PBX8.1115 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.592 Ratings00 Ratings
User templates8.495 Ratings00 Ratings
Call reports7.5119 Ratings00 Ratings
Directory of employee names8.3122 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
7.9
147 Ratings
Natterbox
-
Ratings
Answering rules8.2130 Ratings00 Ratings
Call recording7.6111 Ratings00 Ratings
Call park8.5102 Ratings00 Ratings
Call screening7.7108 Ratings00 Ratings
Message alerts7.7129 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
8.3
113 Ratings
Natterbox
-
Ratings
Video conferencing8.477 Ratings00 Ratings
Audio conferencing8.2112 Ratings00 Ratings
Video screen sharing8.764 Ratings00 Ratings
Instant messaging8.057 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Connect
7.1
129 Ratings
Natterbox
-
Ratings
Mobile app for iOS6.8109 Ratings00 Ratings
Mobile app for Android7.393 Ratings00 Ratings
User Ratings
GoTo ConnectNatterbox
Likelihood to Recommend
7.8
(157 ratings)
-
(0 ratings)
Likelihood to Renew
8.3
(21 ratings)
-
(0 ratings)
Usability
7.9
(80 ratings)
-
(0 ratings)
Availability
9.2
(2 ratings)
-
(0 ratings)
Performance
9.6
(2 ratings)
-
(0 ratings)
Support Rating
8.3
(84 ratings)
-
(0 ratings)
Implementation Rating
8.1
(62 ratings)
-
(0 ratings)
Product Scalability
9.6
(2 ratings)
-
(0 ratings)
User Testimonials
GoTo ConnectNatterbox
Likelihood to Recommend
GoTo (formerly LogMeIn)
Well Suited: Basic calling use cases at an enterprise level, especially on the support and customer success side of operations. Not well suited: High volume sales at an enterprise level. Organizations with Salesforce already in place before choosing this tool.
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Natterbox
No answers on this topic
Pros
GoTo (formerly LogMeIn)
  • successfully sends phone calls to another remote or cell number.
  • Allows an organization to have all employees on one phone network, whether in an office, at home, or on the road.
  • Video conferencing can be done on one system with all staff!
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Natterbox
No answers on this topic
Cons
GoTo (formerly LogMeIn)
  • The mobile app struggles sometimes with not ringing when a call is coming in - fighting against smartphones constantly trying to optimize battery usage.
  • Support used to be stellar under Jive, but is now offshored and difficult to work with sometimes, especially for least-cost routing issues.
  • We were unable to port in some of our numbers
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Natterbox
No answers on this topic
Likelihood to Renew
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
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Natterbox
No answers on this topic
Usability
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
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Natterbox
No answers on this topic
Reliability and Availability
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
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Natterbox
No answers on this topic
Performance
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
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Natterbox
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
I had only ever used the support team once, so my opinion is not based on extensive experience. Only for the initial onboarding period of time were they communicated with. All went smoothly, but I can't speak to larger issues that may occur and how the team responds
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Natterbox
No answers on this topic
Implementation Rating
GoTo (formerly LogMeIn)
I can just say that it was simple to implement within my company. I think the biggest fear with most companies is the fear that adapting to a new system will have, but I went into it with skepticism, and I was pleasantly surprised with the results. I think it couldn't go better.
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Natterbox
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
It just simplifies all the best parts of other platforms and makes them so easy to use they are almost enjoyable. Staff like that they can seamlessly go from a phone call via their computer to joining a meeting from the same seat - zero travel which has cut down our mileage/travel costs! It's a win all around!
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Natterbox
No answers on this topic
Scalability
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
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Natterbox
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • Our ROI has paid off since we signed on with Connect and now Rescue!
  • The simplicity and small foot print allows for easy installation on our LapTops.
  • The ability to track the Work being done by saving the notes.
  • The ability to Chat is instantaneous.
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Natterbox
No answers on this topic