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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grasshopper

    Score6.1 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Microsoft Access

    Score7.5 out of 10
    N/AMicrosoft Access is a database management system from Microsoft that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-development tools.

    $139.99

    per PC

    Pricing
    GrasshopperMicrosoft Access
    Editions & Modules
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    Microsoft Access
    $139.99
    per PC
    Offerings
    Pricing Offerings
    GrasshopperMicrosoft Access
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount available for annual pricing.—
    More Pricing Information
    Community Pulse
    GrasshopperMicrosoft Access
    Considered Both Products
    GoTo formerly LogMeIn
    Chose Grasshopper
    None.
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    46 Answers
    97%
    Would buy again
    29 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    97%
    Delivers good value for the price
    29 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    43 Answers
    93%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    42 Answers
    86%
    Lived up to sales and marketing promises
    19 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    46 Answers
    91%
    Implementation went as expected
    21 Answers
    Features
    GrasshopperMicrosoft Access
    Cloud PBX
    Comparison of Cloud PBX features of Grasshopper and Microsoft Access
    Feature
    Grasshopper
    9.7
    46 Ratings
    20% above category average
    Microsoft Access
    -
    Ratings
    Hosted PBX9.423 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)10.024 Ratings00 Ratings
    User templates10.019 Ratings00 Ratings
    Call reports9.433 Ratings00 Ratings
    Directory of employee names9.434 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Grasshopper and Microsoft Access
    Feature
    Grasshopper
    9.6
    51 Ratings
    15% above category average
    Microsoft Access
    -
    Ratings
    Answering rules9.247 Ratings00 Ratings
    Call recording9.622 Ratings00 Ratings
    Call park9.812 Ratings00 Ratings
    Call screening10.036 Ratings00 Ratings
    Message alerts9.243 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Grasshopper and Microsoft Access
    Feature
    Grasshopper
    7.9
    12 Ratings
    0% below category average
    Microsoft Access
    -
    Ratings
    Video conferencing7.93 Ratings00 Ratings
    Audio conferencing7.77 Ratings00 Ratings
    Video screen sharing8.23 Ratings00 Ratings
    Instant messaging8.09 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Grasshopper and Microsoft Access
    Feature
    Grasshopper
    8.9
    48 Ratings
    12% above category average
    Microsoft Access
    -
    Ratings
    Mobile app for iOS8.935 Ratings00 Ratings
    Mobile app for Android8.929 Ratings00 Ratings
    Relational Databases
    Comparison of Relational Databases features of Grasshopper and Microsoft Access
    Feature
    Grasshopper
    -
    Ratings
    Microsoft Access
    7.7
    3 Ratings
    5% below category average
    ACID compliance00 Ratings7.02 Ratings
    Database monitoring00 Ratings8.02 Ratings
    Database locking00 Ratings8.03 Ratings
    Encryption00 Ratings7.02 Ratings
    Disaster recovery00 Ratings7.73 Ratings
    Flexible deployment00 Ratings8.02 Ratings
    Multiple datatypes00 Ratings8.03 Ratings
    Best Alternatives
    GrasshopperMicrosoft Access
    Small Businesses
    CallFire
    Score9.7 out of 10
    Amazon RDS
    Score8.1 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    SingleStore
    Score8.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    SAP IQ
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GrasshopperMicrosoft Access
    Likelihood to Recommend
    7.8
    (56 ratings)
    7.4
    (102 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (15 ratings)
    Usability
    6.0
    (1 ratings)
    7.6
    (8 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (42 ratings)
    6.4
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    GrasshopperMicrosoft Access
    Likelihood to Recommend
    GoTo formerly LogMeIn
    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Incentivized
    Read full review
    Microsoft
    As a Material Purchasing/Planning/inventory tracking application, Microsoft Access serves its purpose well. It's presentation is clean, data entry is simple and the ability to customize search fields is welcome. It does, however, come with some caveats; namely, when setting search filters and the need arises to back up a step or two, with Microsoft Access you have to reset, or "clear all", adding extra steps/time to a query.
    Incentivized
    Read full review
    Pros
    GoTo formerly LogMeIn
    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    Incentivized
    Read full review
    Microsoft
    • Very easy to create entity-relationship diagrams for various tables and designing mock layouts.
    • Really easy to navigate as it hold[s] the classic Microsoft UI. Another good thing is that it comes with the complete MS Office Suite.
    • It is really fast when joining multiple tables no matter what type of join.
    • Works on pretty much same SQL scripts so no need to learn a new language!
    Incentivized
    Read full review
    Cons
    GoTo formerly LogMeIn
    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Incentivized
    Read full review
    Microsoft
    • Microsoft Access has not really changed at all for several years. It might be nice to see some upgrades and changes.
    • The help info is often not helpful. Need more tutorials for Microsoft Access to show how to do specific things.
    • Be careful naming objects such as tables, forms, etc. Names that are too long can get cut off in dialog boxes to choose a table, form, report, etc. So, I wish they would have resizable dialog boxes to allow you to see objects with long names.
    • I wish it could show me objects that are not in use in the database for current queries, tables, reports, forms, and macros. That way unused objects can be deleted without worrying about losing a report or query because you deleted the underlying object.
    Incentivized
    Read full review
    Likelihood to Renew
    GoTo formerly LogMeIn
    No answers on this topic
    Microsoft
    I and the rest of my team will renew our Microsoft Access in the future because we use and maintain many different applications and databases created using Microsoft Access so we will need to maintain them in the future. Additionally, it is a standard at our place of work so it is at $0 cost to us to use. Another reason for renewing Microsoft Access is that we just don' t have the resources needed to extend into a network of users so we need to remain a single-desktop application at this time.
    Read full review
    Usability
    GoTo formerly LogMeIn
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Incentivized
    Read full review
    Microsoft
    Microsoft Access is easy to use. It is compatible with spreadsheets. It is a very good data management tool. There is scope to save a large amount of data in one place. For using this database, one does not need much training, can be shared among multiple users. This database has to sort and filtering features which seem to be very useful.
    Incentivized
    Read full review
    Reliability and Availability
    GoTo formerly LogMeIn
    No answers on this topic
    Microsoft
    I don't think the program has ever failed me. It is one of those programs where there is always a solution if you know where to look.
    Incentivized
    Read full review
    Support Rating
    GoTo formerly LogMeIn
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Incentivized
    Read full review
    Microsoft
    While I have never contacted Microsoft directly for product support, for some reason there's a real prejudice against MS Access among most IT support professionals. They are usually discouraging when it comes to using MS Access. Most of this is due to their lack of understanding of MS Access and how it can improve one's productivity. If Microsoft invested more resources towards enhancing and promoting the use of MS Access then maybe things would be different.
    Incentivized
    Read full review
    Implementation Rating
    GoTo formerly LogMeIn
    No answers on this topic
    Microsoft
    there is no key idea, since it is easy to implement Microsoft Access
    Read full review
    Alternatives Considered
    GoTo formerly LogMeIn
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Incentivized
    Read full review
    Microsoft
    Excel is a fantastic - robust application that can do so much so easily. Its easy to train and understand. However - excel does not provide a reporting function and that is typically where we will suggest a move to [Microsoft] Access. [Microsoft] Access requires a little more knowledge of data manipulation.
    Incentivized
    Read full review
    Return on Investment
    GoTo formerly LogMeIn
    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Incentivized
    Read full review
    Microsoft
    • Not having to recreate queries or reports every time you want to use them.
    • Once an item is created and saved as part of the database, you save manpower by not having to recreate them.
    • ROI from a usability standpoint is great. Solid product with great functionality that requires low maintenance usually.
    Incentivized
    Read full review
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