Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guru
Score 9.2 out of 10
N/A
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$18
per month per user
Luigi's Box
Score 9.5 out of 10
N/A
Luigi's Box provides personalized site search and product discovery tools for e-commerce websites. Powered by AI and machine learning, the software understands customer behavior to provide better search results and recommend relevant products, to boost e-shop conversion rates and average order value.N/A
Pricing
GuruLuigi's Box
Editions & Modules
All in One
$18
per month per user
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
GuruLuigi's Box
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalRequired
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
GuruLuigi's Box
Top Pros

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Top Cons

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Best Alternatives
GuruLuigi's Box
Small Businesses
Front
Front
Score 8.8 out of 10
Yext
Yext
Score 9.0 out of 10
Medium-sized Companies
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Guru
Guru
Score 9.2 out of 10
Enterprises
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Guru
Guru
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GuruLuigi's Box
Likelihood to Recommend
9.1
(282 ratings)
9.5
(37 ratings)
Likelihood to Renew
8.6
(13 ratings)
-
(0 ratings)
Usability
8.9
(95 ratings)
9.7
(12 ratings)
Availability
9.1
(4 ratings)
-
(0 ratings)
Performance
8.7
(5 ratings)
-
(0 ratings)
Support Rating
7.9
(28 ratings)
-
(0 ratings)
In-Person Training
8.6
(2 ratings)
-
(0 ratings)
Online Training
8.1
(3 ratings)
-
(0 ratings)
Implementation Rating
8.2
(8 ratings)
-
(0 ratings)
Configurability
8.0
(4 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.3
(1 ratings)
-
(0 ratings)
Ease of integration
7.1
(3 ratings)
-
(0 ratings)
Product Scalability
8.6
(4 ratings)
-
(0 ratings)
Vendor post-sale
8.5
(5 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(5 ratings)
-
(0 ratings)
User Testimonials
GuruLuigi's Box
Likelihood to Recommend
Guru Technologies
In my experience, Guru is well suited. Actually, most of the time, Guru is tailored to every issue that I have handled. From the time that you search for a specific Guru name to the summary and the steps provided, you can easily understand it, so you can easily fit the process to the issue that you are currently handling.
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Luigi's Box
I definitely recommend Luigi's Box if you would like to increase the engagement and monetization of your search and listings. It has thoughtful design that helps you utilize the tool for it's maximum potential. The team is also adding new functionalities, so I hope it will develop in the future.
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Pros
Guru Technologies
  • Advises on out-of-date cards that haven't been updated in awhile.
  • Allows for AI search functionality - makes info faster to find.
  • Permits list creation & card favoriting to help keep me organized.
  • Creates pop-out windows so you don't lose your page; can see info side-by-side to save time.
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Luigi's Box
  • search merchandizing
  • analytics - data for searches with no/low conversions
  • synonym suggestions
  • custom keyword enrichment for specific products
  • boosting of specific brands/categories
  • query reqrites
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Cons
Guru Technologies
  • It's not clear how to relate/ attach other guru cards. The feature exists but is not very easy to spot.
  • We often find it difficult to search because we don't remember the card's title. I would love it if the tag words worked better.
  • Once editing a card, instead of adding someone to collaborate on a draft, it would be good to send the draft to someone via email. I find people often ignore these emails/pings if it's just a draft collaboration. The wording could be to ask someone to verify the draft.
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Luigi's Box
  • So many options for a newcomer to tool - harder to navigate
  • Pricing for smaller companies
  • Harder to set up more complicated techniques
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Likelihood to Renew
Guru Technologies
I rated Guru a 9 out of 10 for renewal likelihood because it has significantly enhanced our processes and customer satisfaction in the automotive rental company. Guru’s user-friendly interface and organized knowledge base make it easy to access and update essential information, which is crucial for maintaining high operational standards. The tool’s integration with other platforms, like the Guru Chrome extension, streamlines our workflow, increasing efficiency and productivity. One of the standout features is the ability to favorite cards, allowing quick access to frequently used information, which saves time and ensures accuracy in customer interactions. Additionally, Guru’s analytics feature helps us identify which resources need updating, ensuring our knowledge base remains relevant and effective. The only reason it’s not a perfect 10 is occasional slow performance and occasional inaccuracies in search results. However, these minor issues do not overshadow the overall benefits Guru provides. Its consistent updates and reminders further enhance our ability to deliver excellent customer support, making it an indispensable tool for our team.
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Luigi's Box
No answers on this topic
Usability
Guru Technologies
Guru is easy to use once you can acclimate with it, and get a feel for the lay of the land. It does have a somewhat steep learning curve for new users, or agents that have not gotten previous experience with similar knowledge base solutions. It is easy to navigate and find cards, easy to tag and update tags, and it is a breeze to update or create entire cards. The text based formatting helps keep guiderails for syntax and helps maintain a professional, but not too wordy tone.
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Luigi's Box
An excellent tool that to help you understand how visitors to your website search for your products and services, how successful they are in their searches and what needs to be adjusted to achieve the highest number of conversions and the fewest searches without results.
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Reliability and Availability
Guru Technologies
I have never encountered an outage with Guru in the year+ we've had it. I also never encountered an outage at the previous company where I used Guru. It has been extremely reliable.
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Luigi's Box
No answers on this topic
Performance
Guru Technologies
There is some occasional slowness, or multiple refreshes before content will load. This doesn't happen frequently, though, and I don't get complaints from teammates about it.
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Luigi's Box
No answers on this topic
Support Rating
Guru Technologies
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
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Luigi's Box
Their support is excellent. Quick and helpful.
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In-Person Training
Guru Technologies
I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.
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Luigi's Box
No answers on this topic
Online Training
Guru Technologies
I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.
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Luigi's Box
No answers on this topic
Implementation Rating
Guru Technologies
You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.
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Luigi's Box
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Alternatives Considered
Guru Technologies
Guru is a vastly superior product for centralizing company knowledge, and in many ways, we feel that there is "more gas in the tank" with the tool (AI search, etc) and ways that we have yet to unlock all of its potential fully. This is primarily a resourcing issue on our side, not a fault of the Guru tool or team.
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Luigi's Box
We had really good references for Luigi's Box so we barely considered any other option or alternative. I must say that we do not regret so far. Mostly because the implementation was fast and easy and thanks to self learning algorithm, Luigi's Box needs minimum maintenance. The product seemed a bit pricy at the beginning but it paid of.
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Contract Terms and Pricing Model
Guru Technologies
Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.
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Luigi's Box
No answers on this topic
Scalability
Guru Technologies
Right now, only customer support using Guru
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Luigi's Box
No answers on this topic
Return on Investment
Guru Technologies
  • We have a call center team in Honduras - Guru reduces the back and forth that happens when using an overseas and remote BPO
  • Helps create a very solid and concrete basis for QA - if our processes are clearly documented, we can say with confidence that our scoring reflects the reality of our support.
  • Helps give insight into where we are failing/falling short in training. The more a card is used, the more we can say it's likely that process is difficult to recall, not trained as well, or a pain for customers and the team. All of this insight can help drive change on the team and in the business.
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Luigi's Box
  • Visitors have no problem finding the product or service they are looking for on the web.
  • The visitor has no problem finding specific documents and contracts.
  • Negative impact is, that Luigi's Box is not part of our web, it's a tool for searching, so if visitor write some term and presses enter, he is already out of Luigi's Box results.
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ScreenShots

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Luigi's Box Screenshots

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