Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gusto
Score 7.8 out of 10
N/A
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
$46
per month
Justworks
Score 7.8 out of 10
N/A
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related responsibilities on the user's behalf. With Justworks' group buying power, customers can get access to PEO health insurance and other perks at more affordable rates. The vendor states that as a…
$59
per month per user
Pricing
GustoJustworks
Editions & Modules
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
Basic
$59
per month per user
Plus
$99
per month per user
Offerings
Pricing Offerings
GustoJustworks
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsGusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.
More Pricing Information
Community Pulse
GustoJustworks
Considered Both Products
Gusto
Chose Gusto
Gusto doesn't necessarily have the full power of an ADP or options that Justworks may provide. However, I have found it much easier to use by comparison. It seems to me like a platform created specifically for startups and companies looking for pleasing UX to make sense of …
Chose Gusto
Gusto has been my favorite option both as an end-user (ie. employee) and admin (ie. employer). It's easy to use, has all the features we need, integrates with Guideline (our preferred 401k provider), and priced well for great value.
Chose Gusto
The cost difference was the first standout as Gusto is a fraction of any of these providers. Next is your ability to self-navigate and easily access support. Finally, while other providers include more services and incentives, they have far less room for error and learning …
Chose Gusto
Gusto is very affordable and offers a solid foundation for payroll and HR. They have also recently released a new tier which offers a few additional bells and whistles for those companies looking for higher-touch service or additional features. It is great to have this …
Justworks
Chose Justworks
Justworks offers a more robust functionality than Gusto. The ability to track time off, manage pay stubs, distribute and manage benefits administration, and house a company-wide directory with key dates and information about each individual are all extremely helpful. Having a …
Chose Justworks
We like Justworks over Gusto for the simple reason that Justworks has better benefits offering for a company as small as us. It has turned out that Justworks also has been rolling out new features that we didn't know we wanted (like timecard integrations), and that has also …
Chose Justworks
JustWorks is a full PEO rather than a simple payroll provider, and fairly tech forward. Their HR support is extremely good.
Top Pros
Top Cons
TrustRadius Insights
GustoJustworks
Highlights

TrustRadius
Research Team Insight
Published

Justworks and Gusto both present themselves as comprehensive solutions catering predominantly to small and growing businesses that require streamlined human resources services without maintaining a dedicated in-house HR team. Justworks users have consistently highlighted the platform’s utility in serving their entire organizations by simplifying payroll, benefits, and regulatory compliance. It is especially noted for its effectiveness in managing multiple aspects of HR, such as employee benefits, 401(k)s, and paid time off across multi-state operations. This makes Justworks a robust option for smaller businesses or startups needing an extensive range of HR services alongside responsive customer support to navigate complex HR landscapes.

Conversely, Gusto is extensively used for its payroll services, appreciated for its user-friendliness, and the integration capabilities with other tools such as time-tracking and accounting software. The platform’s design is frequently mentioned by users as a significant advantage, providing a simple yet effective interface that facilitates quick payroll processing and human resources management. Gusto also garners praise for features that automate various aspects of payroll and tax filings, which resonate well with users who prioritize ease of use and efficiency in their operations. This platform is particularly suited for smaller enterprises or startups that require an uncomplicated solution for HR tasks that integrates seamlessly with their other business systems.

In essence, while both Justworks and Gusto offer valuable HR and payroll services, the choice between them depends largely on the specific needs of a business. Justworks is more comprehensive for those requiring detailed, multi-state HR management and compliance assistance, whereas Gusto offers significant benefits in terms of ease of use and integration capabilities for businesses focusing more on payroll and less complex HR tasks.

Features
GustoJustworks
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Gusto
8.4
280 Ratings
2% above category average
Justworks
-
Ratings
Pay calculation8.3266 Ratings00 Ratings
Support for external payroll vendors8.58 Ratings00 Ratings
Benefit plan administration7.8190 Ratings00 Ratings
Direct deposit files8.4272 Ratings00 Ratings
Salary revision and increment management8.1214 Ratings00 Ratings
Reimbursement management9.511 Ratings00 Ratings
Best Alternatives
GustoJustworks
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Rippling
Rippling
Score 8.6 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Rippling
Rippling
Score 8.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
GustoJustworks
Likelihood to Recommend
7.2
(296 ratings)
6.1
(56 ratings)
Likelihood to Renew
8.8
(8 ratings)
-
(0 ratings)
Usability
8.4
(120 ratings)
-
(0 ratings)
Support Rating
1.4
(24 ratings)
9.7
(8 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
GustoJustworks
Likelihood to Recommend
Gusto
I think if you are a small business, with anywhere from 0-50 employees, Gusto is a good choice. If you start getting bigger than that, it might not be the right tool. To me, it feels best suited for that range of employees. It isn't that it couldn't work with more, I just don't know that I feel like that is who it was made for.
Read full review
Justworks
Justworks is a competitively priced product for small businesses and start-ups and, in my opinion, offers a better product and better customer service than larger PEOs competing in the same small-buisiness space (ex. ADP). I believe Justworks would work well for companies up to 200 employees; after that, I believe a bigger PEO may provide an enterprise solution better suited for a larger company (and their HR reporting needs)
Read full review
Pros
Gusto
  • The punch clock is no-nonsense, very simple, and has all of the relevant information displayed in an easy-to-read layout that doesn't overwhelm the viewer.
  • Overall, the user interface for every page is extremely intuitive. I have had no issues finding or making changes to any information I'd need to access.
Read full review
Justworks
  • Onboarding employees on their first day. We use Justworks to set up the employee calculate the first payroll, and perform the I9 employment verification. The process is seamless and all can be done electronically and automated which makes it very simple
  • Payroll processing. Justworks automatically calculates the payroll earnings, related taxes and withholdings and will automatically withdraw and deposit the funds. This is a seamless experience
  • Customer Service. Justworks is incredibly responsive and helpful. HR related issues can be a nightmare but Justworks make it easier and more efficient since they are always on call to answer your questions and make life easier.
Read full review
Cons
Gusto
  • Have an "auto breaks" option to make it easier to add break times (e.g., "30-minute lunch break") to the schedule when inputting hours.
  • Ability to revise pre-existed time off requests (of course, would still need updated approval) instead of having to delete the request/start over entirely (e.g., if the time off request extends from 1 to 2 hours).
Read full review
Justworks
  • JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual.
  • When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately.
  • JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment.
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Likelihood to Renew
Gusto
Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
Read full review
Justworks
No answers on this topic
Usability
Gusto
I gave Gusto this rating because overall, it is an excellent, versatile program that allows for optimal success and encourages productivity as a whole. In terms of tracking pay and monitoring a person's spending habits (consumer insights), it is spot on for that. However, one feature that it lacks and needs to improve is the benefits package, which is not really good for me. It provides me with next to nothing in terms of benefits. The only benefit it gives me is prescriptions, which is pretty much it. I enjoy the ability to clock time in and out while working remotely. I also like the organization feature of seeing all the coworkers working in your company, which is great because it allows for me to get to know everyone's name.
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Justworks
No answers on this topic
Support Rating
Gusto
Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
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Justworks
Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.
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Implementation Rating
Gusto
Super easy to implement and use!
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Justworks
No answers on this topic
Alternatives Considered
Gusto
Gusto has a glitch-free on-boarding process that surpasses all of the other systems that I have ever tried and used. Rippling is the only other platform that comes close to the Gusto online experience, but Rippling has its PEO/behind-the-scenes legacy system glitches, and it's not nearly as user friendly as Gusto. Gusto's reports are THE best compared with all the other platforms that I have tried.
Read full review
Justworks
Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, we feel Justworks suffices and meets our daily HR needs.
Read full review
Return on Investment
Gusto
  • After a recent glitch with the payroll processing system, employees were forced to accept paper checks for a few weeks while Gusto's technical support team figured out the problem. This led to some employees being forced to miss work and lose money while having to deal with an antiquated paper check process.
Read full review
Justworks
  • We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first.
  • Dealmaker for great hires!
  • Financial security for their families!
  • Compliance management.
Read full review
ScreenShots

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data

Justworks Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of