HCL BigFix vs. Heimdal Patch and Asset Management

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented. Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.

Incentivized

Heimdal Patch and Asset Management is amazing at what it does - keeping all servers and endpoints patched and up to date. It removes the hassle out of manually checking software on each server and endpoint, and frees up the IT team's time to only have to interact with software that won't update automatically.

Incentivized

• Custom patch packages are easy to set up and allows for use with a repository.
• Asset management by use of agents is simple and allows for user assignment by the device.
• Reporting has a large variety of templates.

Incentivized

• All updates are delivered across all devices, whether domained or not.
• Ability to add applications to patching regime is excellent.
• Single pain of glass portal for all modules.
• If needed (rarely), support has been first class.

Incentivized

• No console for macOS
• No easy setup UI for macOS users
• Patching can be complicated if you don't understand relevance
• Patching can be complicated it you don't understand scripting
• Could be better in helping with CIS Benchmarks

Incentivized

• Interface could be more user friendly but when you know how it works its allright
• Easier way to quickly see what updates are installed on what machines

Incentivized

While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.

Incentivized

We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients

We assessed both ManageEngine and Qualys (specifically their patch management solution) against Heimdal Patch and Asset Management. Qualys was an outlier in terms of cost and felt complex for setup at the time (I believe this has now improved) when compared to both alternate solutions. When considering our patch solution we also wanted a product that could integrate additional features (Spam filtering, endpoint protection, remote desktop support) under "a pane of glass". Heimdal Patch and Asset Management seemed to cover this off within the best interface at a competitive price for each additional solution.

Incentivized

• Overall, the product helps achieve the security posture mandated by HIPAA for our organization.
• It is a decent inventory management solution, and provides IT leaders with useful information for decision making.

Incentivized

• More Support necessary than without automated patching
• ROI is hard to determine as there was no 3rd party exploit in the time we have used Heimdal Patch and Asset Management

Incentivized