HCL BigFix vs. ManageEngine OpManager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HCL BigFix
Score 8.4 out of 10
N/A
BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).N/A
ManageEngine OpManager
Score 8.5 out of 10
N/A
ManageEngine's OpManager is network performance monitoring software.
$95
per year
Pricing
HCL BigFixManageEngine OpManager
Editions & Modules
No answers on this topic
Standard Edition
$245
for 10 devices
Professional Edition
$345
for 10 devices
Enterprise Edition
11,545
for 250 devices
Offerings
Pricing Offerings
HCL BigFixManageEngine OpManager
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$245 per installation
Additional Details
More Pricing Information
Community Pulse
HCL BigFixManageEngine OpManager
Features
HCL BigFixManageEngine OpManager
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
HCL BigFix
-
Ratings
ManageEngine OpManager
8.5
45 Ratings
6% above category average
Automated network device discovery00 Ratings8.944 Ratings
Network monitoring00 Ratings9.242 Ratings
Baseline threshold calculation00 Ratings7.641 Ratings
Alerts00 Ratings9.344 Ratings
Network capacity planning00 Ratings7.433 Ratings
Packet capture analysis00 Ratings8.930 Ratings
Network mapping00 Ratings8.334 Ratings
Customizable reports00 Ratings8.543 Ratings
Wireless infrastructure monitoring00 Ratings7.631 Ratings
Hardware health monitoring00 Ratings9.245 Ratings
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HCL BigFixManageEngine OpManager
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All AlternativesView all alternativesView all alternatives
User Ratings
HCL BigFixManageEngine OpManager
Likelihood to Recommend
9.0
(5 ratings)
8.5
(45 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(3 ratings)
Usability
-
(0 ratings)
9.0
(12 ratings)
Support Rating
6.0
(3 ratings)
8.1
(7 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
HCL BigFixManageEngine OpManager
Likelihood to Recommend
HCLSoftware
HCL BigFix is well-suited:
  1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
  2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
  3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.
    However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
  4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
Manage Engine OpManager is better suited to serve server and network admins at organization to monitor their servers and network devices. It helps us with compliance with the reports available like utilization reports and capacity planning reports. It helps you to keep track of what all process are consuming the resources. It helps you in monitoring what is happening in your switches, routers and firewall
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Pros
HCLSoftware
  • Software inventory.
  • Patch deployment.
  • Patch review.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • It measures the CPU utilization of hosts, the network bandwidth utilization of links, and other aspects of the operation
  • It often sends messages—sometimes called watchdog messages—over the network to each host to verify if it is responsive to requests.
  • Set Up Notifications And Reports.
  • OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization.
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Cons
HCLSoftware
  • The patching function is difficult for RedHat Linux servers, and can be improved.
  • The site configuration and access control appears to be cumbersome.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Alerts has to be configured correctly otherwise unnecessary bombarding of alerts can cause inconvenience.
  • The server on which ManageEngine OpManager is to be deployed should have higher resources as monitoring a large number of devices may slow down the performance of the system.
  • Configuring the advanced features may require a learning curve.
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Likelihood to Renew
HCLSoftware
No answers on this topic
ManageEngine, A Div of Zoho Corporation Pvt Ltd
This product works very well for our organization, and it would be hard to not have a tool like this going forward
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Usability
HCLSoftware
No answers on this topic
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The rating I provided is based on the product quality, experience (I have been using OpManager for almost the last 4 years), and relevance of the information/response I generated through Manage Engine OpManager. I have also received good support from OpManager.
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Support Rating
HCLSoftware
Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
At first, we were not able to add our Avaya switches to the configuration backup module, our partner tried to help, but they did not find the solution, we had one remote session with tech support of ME and they solve the problem.
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Alternatives Considered
HCLSoftware
We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
During our competitive analysis, we found ManageEngine OpManager was not expensive compared to other vendors. At the same time, there was no compromise on the features such as customized reporting or configuring alerts per our clientele's unique requirements. These are our client words "Other vendors ask us to pay more $$$ for enabling additional email alerts".
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Return on Investment
HCLSoftware
  • When there is a need to patch a Windows System it has worked
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • I don't know if you can calculate ROI with a monitoring solution, there are more factors to calculate.
  • We found a really big problem with a network switch (faulty transceiver) in a trunk configuration with OPManager. this caused us serial troubles with the overall network stability.
  • We are loosing around € 3.000 to 5.000 per hour if our network is not working so this was a great help to fix this issue
  • Our label printers are really important to monitoring in our warehouse system, this makes OPManager a great solution for that
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ScreenShots

ManageEngine OpManager Screenshots

Screenshot of OpManager's DashboardScreenshot of OpManager's realtime graphsScreenshot of a device snapshot page in OpManagerScreenshot of Alarms in OpManager