Heap vs. Horizn

Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app

Incentivized

It is well suited for someone who works from home often. In this whole new work from home environment most people are facing, it is vital to have software that enables you to access your work desktop. It is also suited for people who travel for work on a regular basis. I can't really see any scenarios where it is less appropriate. Horizn allows anyone to have access to their work desktop at anytime regardless of their physical location.

Incentivized

• Realtime interactions which are captured automatically is a unique feature which no other product offers.
• Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
• Detailed customer behaviours can be studied with captured replay sessions
• Due to all the above points - it helped to improve customer experience

Incentivized

• It is easy to log into
• Functions exactly as if I was on my desktop computer at work
• Haven't had a lot of problems with the connection dropping

Incentivized

• I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
• Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.

Incentivized

• I have had issues with logging in a timing out
• The system can get overloaded if there are too many users logged in at the same time
• When it does freeze, I do have problems logging back in and all my tabs and save progress is lost

Incentivized

It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.

Incentivized

On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.

Incentivized

I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience

Incentivized

Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.

Incentivized

Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.

Incentivized

The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.

Incentivized

Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.

Incentivized

We used WorkJam in the past, but it really wasn't comparable to Horizon. WorkJam was more about bring staff together to stay informed on learning management, task management, daily communications and staffing. It was more about providing a platform where employees could connect to stay current on the latest communications from the company. It didn't have anything to do with providing access to your virtual work desktop.

Incentivized

The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.

Incentivized

• It has helped us make decisions on what products to scope for our MVP based on the usage data.
• It's allowed us to measure success with our beta product.
• It's helped us view our conversion rates in an easy and usable manner.

Incentivized

• allows people to be connected to work at anytime and anyplace
• don't have to wait to go back into the office to perform certain work functions
• little to no learning curve to use

Incentivized