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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    Rencore Code (SPCAF)

    Score8.8 out of 10
    Enterprise companies (1,001+ employees)
    Many organizations that use Office 365 are exposed to security risks that they are unaware of. As they extend SharePoint to meet their business needs, they build applications using technologies that range from end-user Microsoft Flow to developer-focused SharePoint Framework. Unfortunately, all of these custom applications are capable of circumventing the security measures organizations have in place exposing the organization and its data to security…N/A
    Pricing
    HeapRencore Code (SPCAF)
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HeapRencore Code (SPCAF)
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.—
    More Pricing Information
    Community Pulse
    HeapRencore Code (SPCAF)
    Considered Both Products
    Contentsquare
    No answer on this topic
    Rencore
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    216 Answers
    No answers on this topic
    Delivers good value for the price
    99%
    Delivers good value for the price
    149 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    215 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    117 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    121 Answers
    No answers on this topic
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    Score8.3 out of 10
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    Gainsight PX
    Score7.6 out of 10
    Trend Vision One Email and Collaboration Security
    Score9.9 out of 10
    Enterprises
    Gainsight PX
    Score7.6 out of 10
    Checkmarx
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HeapRencore Code (SPCAF)
    Likelihood to Recommend
    8.4
    (233 ratings)
    8.8
    (11 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (65 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (8 ratings)
    9.1
    (2 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HeapRencore Code (SPCAF)
    Likelihood to Recommend
    Contentsquare
    Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app
    Incentivized
    Read full review
    Rencore
    For Microsoft shops that are doing custom development on the Microsoft cloud platform in Office 365 and Azure, the Rencore toolset is an absolute must, especially if you are involved in converting farm solutions to cloud, or just moving into cloud development for the first time.
    Read full review
    Pros
    Contentsquare
    • Realtime interactions which are captured automatically is a unique feature which no other product offers.
    • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
    • Detailed customer behaviours can be studied with captured replay sessions
    • Due to all the above points - it helped to improve customer experience
    Incentivized
    Read full review
    Rencore
    • Unique expert knowledge of their target platforms. Not many companies have such a unique position in their target market. Their employees have a deep understanding of SharePoint, Office 365 and Azure and also regularly advise Microsoft on these matters.
    • Community involvement and contribution to open source projects. Key employees at Rencore are considered thought leaders in their area of expertise and contribute to high profile Microsoft open source initiatives.
    • Rencore's unique position when it comes to code quality analysis in the SharePoint space sets it apart. There's really no alternative.
    • Platform governance is another Rencore strength. No other product provides the insights into your SharePoint Online environment with full auditing of not only configuration changes but also who changed which code where and when. Again no alternatives exist.
    Read full review
    Cons
    Contentsquare
    • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
    • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
    Incentivized
    Read full review
    Rencore
    • Rencore's product line is of course still a bit of a niche: SharePoint code quality is not something every organization on the planet is concerned with - although Rencore does much more than that.
    • We feel Rencore's marketing efforts are mainly targeted at technologists. There's a lot of other potential, especially for their platform governance product.
    Read full review
    Likelihood to Renew
    Contentsquare
    It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
    Incentivized
    Read full review
    Rencore
    No answers on this topic
    Usability
    Contentsquare
    On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
    Incentivized
    Read full review
    Rencore
    No answers on this topic
    Reliability and Availability
    Contentsquare
    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Incentivized
    Read full review
    Rencore
    No answers on this topic
    Performance
    Contentsquare
    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Incentivized
    Read full review
    Rencore
    No answers on this topic
    Support Rating
    Contentsquare
    Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
    Incentivized
    Read full review
    Rencore
    Rencore support is unbeatable
    Read full review
    Implementation Rating
    Contentsquare
    The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
    Incentivized
    Read full review
    Rencore
    No answers on this topic
    Alternatives Considered
    Contentsquare
    Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.
    Incentivized
    Read full review
    Rencore
    I don't know of any products that compete in the space and if there were any, they would not stand a chance against Rencore. Behind any good product is a team of highly skilled individuals, who all have the same goal, who are passionate what they do and lastly, are in it for the betterment of where they started; As Developers themselves. You can't buy that
    Read full review
    Scalability
    Contentsquare
    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Incentivized
    Read full review
    Rencore
    No answers on this topic
    Return on Investment
    Contentsquare
    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Incentivized
    Read full review
    Rencore
    • The clear impact was the amount of time saved code reviewing or going through lines of code marked off by other tools that are not relevant. We cannot put a number on it since the project started off with the tool in place but based on the rules applied it could be as high as 20% of the project time.
    Read full review
    ScreenShots

    Heap Screenshots

    Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.

    Rencore Code (SPCAF) Screenshots

    Screenshot of Using third party libraries allows you to build your SharePoint and Office 365 applications faster and focus on functionality specific for your organization. But regularly, security vulnerabilities are discovered in these external dependencies. If left unpatched, they become a security risk for your organization and its data. Rencore automatically warns you when any of the third-party libraries used in your applications has known vulnerabilities that could be exploited to hack your environment.Screenshot of Third-party libraries are regularly updated to improve performance and stability. Many organizations however don’t know when a new version of the library they use in their SharePoint and Office 365 applications is released and they keep using the old versions which exposes them not only to bugs but also to security risks. Rencore automatically warns you when a new version of a library that you use is available allowing you to verify the contents and the impact of the upgrade.Screenshot of Without proper tooling, it’s impossible to successfully enforce an application governance plan in SharePoint and Office 365. The number of ways in which users could possibly extend SharePoint combined with the thousands of pages and hundreds of settings that can be configured, make it impossible to continuously monitor for alignment with the organizational policies. 

Rencore helps you understand the configuration of your tenant as well as discover the different SharePoint and Office 365 applications used in your organization. With Rencore you will easily understand how these applications are built, which dependencies they have and which possible risks they expose your organization to.Screenshot of Your organization tailors SharePoint and Office 365 to its specific needs to get more value of its investment in the platform. But each organization has different needs and is subject to different laws and regulations. 

Rencore allows you to configure what policies you want to enforce in your tenant. Each violation gets reported so that you can take corrective action and successfully enforce your organization’s application governance plan.Screenshot of As you start discovering issues in your SharePoint and Office 365 environment, you will be taking corrective actions to mitigate the risks. Rencore helps you track these issues and the related tasks so that you can easily follow up on the status of each issue and control that your organization is improving over time.Screenshot of It’s not enough to have your SharePoint and Office 365 applications verified for compliancy with your organization’s policies before using them in production. As your applications evolve, they will require changes and each change exposes you to a number of risks. Rencore helps you track how your applications change over time, even if these applications don’t follow centralized deployment and are managed by power-users. Each change is assessed for potential risks that it could expose your organization to.