Heimdal Patch and Asset Management vs. Lansweeper

Heimdal Patch and Asset Management has really helped us consistently patch our endpoints in what has become a much more flexible work environment. It picks up updates immediately upon release (looking at you patch Tuesday!), lets you set automatic install windows for "zero touch" deployment where appropriate and more manual control for clients you may want a slower roll-out for. Support staff are knowledgeable and quick to respond!

Incentivized

Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.

Incentivized

• Fast updates of well-known 3rd party applications
• Fast Management with only seldom cases in which we need to stop a change
• Quick Support-Team that will handle problems professionally
• Good amount of settings in the Dashboard with Group Policy options to allow custom settings for different Departments or Sub-Companies

Incentivized

• Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
• Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
• Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.

Incentivized

• Interface could be more user friendly but when you know how it works its allright
• Easier way to quickly see what updates are installed on what machines

Incentivized

• Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
• Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
• Datacenter compliance is a manual project. We used Excel extensively.
• License optimization is limited to installations v surplus licenses. We need to know who's using what and how.

Incentivized

Superb tool

The tool is a web gui, and is mostly easy to navigate, but certain areas are more unclear than others. Identifying what im filtering for, or what menu option has what impact can be less straightforward than I'd like. Overall though, this tool will provide me with information other tools in my box just don't.

Incentivized

Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.

Incentivized

We Kaseya VSA as our RMM tool and this also incorporates patch and asset management. Although it overlaps Heimdal Patch and Asset Managment, VSA has a different database of 3rd party software. We use both solutions to give us a greater coverage of patches to ensure as many vulnerabilities as possible are patched.

Incentivized

In short it has more features and its a more robust solution and it works well with those solutions. I am sure it will keep track with Ai and action recommendations in the future as I didnt see any of it on the platform (at least the one we use) I thin that is the only thing that is missing in the current product

Incentivized

• A slight positive ROI according to the Heimdal Patch and Asset Management dashboard
• Malware detection rates are excellent with detections occuring live rather than during scheduled scans

Incentivized

• It had a positive impact on solutions expense cause several teams we're using different solutions with different costs that used several servers and DB resources. Now, we've been able to simply that a lot with Lansweeper.
• With my previous point, people had to train and learn about each of their solutions. Now we can put a team in charge and so the other teams can focus on other tasks.
• Last year Lansweeper changed their licencing prices a lot so it slashed our budget.

Incentivized