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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dropbox Sign

    Score8.9 out of 10
    N/AHelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.

    $0

    per month

    Icertis

    Score7.8 out of 10
    Enterprise companies (1,001+ employees)
    Icertis supports contract lifecycle management (CLM). The analyst-validated Icertis Contract Intelligence (ICI) platform aims to turn contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Icertis boasts users among iconic brands and disruptive innovators who use Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+…N/A
    Pricing
    Dropbox SignIcertis
    Editions & Modules
    Free
    $0
    Essentials
    $15
    per month
    Standard
    $25
    per month starting at two users, per user
    Essentials API
    $75
    per month Starting at 50 signature requests / mo.
    Standard API
    $250
    per month Starting at 100 signature requests / mo.
    Premium
    Custom
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    Dropbox SignIcertis
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalRequired
    Additional DetailsAdditional pricing available for HelloWorks and HelloFax—
    More Pricing Information
    Community Pulse
    Dropbox SignIcertis
    Considered Both Products
    Dropbox
    No answer on this topic
    Icertis
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    140 Answers
    83%
    Would buy again
    10 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    133 Answers
    83%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    141 Answers
    92%
    Happy with the feature set
    11 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    111 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    127 Answers
    43%
    Implementation went as expected
    3 Answers
    Features
    Dropbox SignIcertis
    Contract Authoring
    Comparison of Contract Authoring features of Dropbox Sign and Icertis
    Feature
    Dropbox Sign
    -
    Ratings
    Icertis
    7.5
    11 Ratings
    9% below category average
    Contract creation00 Ratings7.811 Ratings
    Contract templates00 Ratings8.510 Ratings
    Clause library/saved fields00 Ratings8.210 Ratings
    Guided logic00 Ratings5.49 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of Dropbox Sign and Icertis
    Feature
    Dropbox Sign
    -
    Ratings
    Icertis
    5.5
    13 Ratings
    39% below category average
    Contract sharing00 Ratings4.111 Ratings
    Contract editing00 Ratings6.99 Ratings
    Collaborating on contracts00 Ratings5.810 Ratings
    MS Word plug-in00 Ratings6.49 Ratings
    Approval process00 Ratings3.912 Ratings
    Interdepartmental workflows00 Ratings5.710 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of Dropbox Sign and Icertis
    Feature
    Dropbox Sign
    -
    Ratings
    Icertis
    6.2
    12 Ratings
    28% below category average
    Contract database00 Ratings6.711 Ratings
    Contract search00 Ratings6.511 Ratings
    Contract milestone reminders & alerts00 Ratings5.810 Ratings
    Custom contract reports00 Ratings5.09 Ratings
    Tracking contract status00 Ratings6.210 Ratings
    Compliance check00 Ratings6.97 Ratings
    Best Alternatives
    Dropbox SignIcertis
    Small Businesses
    BoldSign, by Syncfusion
    Score10 out of 10
    DocuSign CLM
    Score8.2 out of 10
    Medium-sized Companies
    OneSpan Sign
    Score9.6 out of 10
    Conga CLM
    Score8.8 out of 10
    Enterprises
    DocuSign
    Score8.7 out of 10
    Conga CLM
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dropbox SignIcertis
    Likelihood to Recommend
    9.8
    (178 ratings)
    6.3
    (13 ratings)
    Likelihood to Renew
    9.1
    (12 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (124 ratings)
    8.2
    (2 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    1.7
    (18 ratings)
    4.1
    (2 ratings)
    Implementation Rating
    9.0
    (4 ratings)
    -
    (0 ratings)
    Configurability
    8.3
    (120 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    2.7
    (10 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Dropbox SignIcertis
    Likelihood to Recommend
    Dropbox
    Someone who has never used Dropbox Sign before could quickly figure it out without needing a tutorial or guide. It is very useful in instantly collecting signatures and keeping others in the loop as well, even if they aren't signers. I love that there's an option to cc someone in basically and they'll be able to see the documents and when it's signed. It's also impossible to miss a document not being signed because it automatically sends reminders to signers if they do not sign and emails reminders daily, letting me know how many documents are pending signatures.
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    Icertis
    Icertis is well suited for organizations that have a large number of contracts to manage and need a centralized platform to manage them. It is particularly useful for organizations that need to track and manage contract expiration dates, renewals, and other important dates. It is also well suited for organizations that need to comply with regulatory requirements and need a platform to help with compliance.In terms of scenarios where Icertis may be less appropriate, it may not be the best fit for organizations with a small number of contracts to manage. It may also not be the best fit for organizations that need a high degree of customization, as the platform does have some limitations in terms of customization options. Additionally, Icertis may not be the best fit for organizations that want a platform that is focused on specific industries, such as construction or real estate, as it's more generic in nature.It's worth noting that Icertis is a powerful and flexible tool, and its suitability for a particular organization depends on the specific needs and requirements of that organization.
    Incentivized
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    Pros
    Dropbox
    • Allows customization for each client.
    • Gives us all the room we need to create a thorough contract.
    • Allows us to save each executed contract as a PDF.
    • Looks like a pricey, professionally drawn-up contract.
    • The ability to send a new customer a professional-looking contract like this makes us look "bigger" than we are.
    Incentivized
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    Icertis
    • Contract Creation and Management: Icertis excels at streamlining the contract creation process. It allows users to easily create and manage contracts using pre-approved templates, which can be customized as needed. The platform also includes built-in e-signature capabilities, making it easy for all parties to sign and execute contracts electronically. This has greatly reduced the time and resources needed for contract management, and has enabled our organization to be more efficient in the contract creation process.
    • Contract Compliance: Icertis helps organizations stay compliant with regulatory requirements by providing real-time tracking and alerts for contract expiration dates, renewal dates, and other important dates. This feature has been particularly useful for our organization, allowing us to avoid costly contract renewals and stay compliant with legal requirements.
    • Analytics and Reporting: Icertis provides powerful analytics and reporting capabilities that allow organizations to gain valuable insights into their contract portfolio. These analytics and reports can be used to identify trends, track performance, and make more informed business decisions. This has been particularly beneficial for our organization, allowing us to better understand the performance of our contracts and make more strategic decisions.
    Incentivized
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    Cons
    Dropbox
    • It would be nice to be able to build a template for just the location of the signature boxes that would allow me to upload a document, and the boxes could be basically replaced. I have the exact same doc for each of my clients, but there are small changes here and there, and I have to fill in their personal info through another program, so it would be nice to be able to do a template this way instead of just tying a template to one document.
    Incentivized
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    Icertis
    • Some features are unnecessarily limiting. For example, the inability to delete records or change fields later if it turns out there has been a mistake in how the contract was entered or the term was described. The Icertis form fields are NOT the contract record that is required to be kept. If someone makes an error, they should be able to fix it. The contract itself doesn't change, and that is the business record.
    • Too much is built on the assumption that the person requesting the contract is the one with the control or ownership of the contract. It would be better if the person to whom the contract is submitted for review was the owner in the system.
    • Not all requests will in fact end with a contract. Sometimes requests are started and the project is abandoned or put on hold for a period of time. More status fields that reflect the reality of contracting would be helpful.
    Incentivized
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    Likelihood to Renew
    Dropbox
    Because this product has been affordable which is so important for a non profit however it is also of good quality so its not like you get a cheap version of this you get a quality product at an affordable price and that is so important for a non profit
    Incentivized
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    Icertis
    No answers on this topic
    Usability
    Dropbox
    I found this to be super user-friendly and easy to teach other teammates how to use in 5 minutes. I use it frequently, and there was little to no learning curve with this product. I also find that document signers have no problem navigating the documents we need them to review.
    Incentivized
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    Icertis
    Some functionality could be achieved with less clicking, the change management could be done a bit a better for deployments
    Incentivized
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    Reliability and Availability
    Dropbox
    I have not encountered this because it was so easy to use however just seeing how they created a community is great and shows that they are here for their users. I am going to say I am sure they are available and ready to assist when needed. The fact that we have not yet experienced an outage and issues says a lot though :)
    Incentivized
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    Icertis
    No answers on this topic
    Performance
    Dropbox
    Again I cannot say it is enough this app is simple. We are preparing to be able to integrate with Salesforce and Sharepoint at a very small cost per user (these are the platforms we use) and it is great that they have the option to integrate these apps. We love this app
    Incentivized
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    Icertis
    No answers on this topic
    Support Rating
    Dropbox
    Support is limited to email only (for our subscription level), which might be OK for a e-signing platform if support was relatively rapid. This is not the case with HelloSign. Since the issues first arose a week ago, we have made no discernible progress in solving the problem. No matter how quickly I respond to a follow-up email, we receive only 1 email a day from the support. The other issue, which is a true edge case situation, is their insistence on receiving email from the same email account as the HelloSign registration. We changed our organizational email recently, and I was still logging into HS using our old email address. This became a hard stop on further support, which doesn't make sense on a practical level. Why would someone write in for support with specific issues if they weren't a customer? And if they did, wouldn't that be a miniscule proportion of the support requests? So if you adopt a policy that stops providing support to anyone who isn't verified, regardless of the situation, isn't that using a blunt instrument to solve a very rare issue? Reflects the overall organizational values, in my opinion, which is not to value the small customer.
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    Icertis
    super dependent on how much money you want to pay. The general regular support can usually take around one to two weeks to get an answer and sometimes that issue is fixed but the underlying issue is not addressed even if you call out that it is a repeated issue. It appears that sometimes support is not really trained in how your instance is set up so there can be a bit of back and forth just to be able to get the appropriate support.
    Incentivized
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    Implementation Rating
    Dropbox
    I can not say it enough - this was the easiest implementation we have had with an application. I became an admin, I added the person who would be the back up admin, we moved forward with adding accounts and that was it. All the users we have were self sufficient enough to move forward with very little guidance and the guidance they received was in house.
    Incentivized
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    Icertis
    No answers on this topic
    Alternatives Considered
    Dropbox
    Dropbox Sign seems a little more intuitive and user-friendly than DocuSign. DocuSign also has a limit to the number of documents that you can send for signature over a period of time. Dropbox Sign integrates with just as many applications and software as DocuSign does. I also think the amount of templates that they give you to use is more than adequate for most business applications and more than other services seem to give you.
    Incentivized
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    Icertis
    In our organization, we chose Icertis over Ariba Contracts because of its comprehensive feature set and its advanced contract analytics capabilities. We found that Icertis provided us with more flexibility and customization options, which was important for our organization's specific needs. Additionally, the AI-driven contract insights provided by Icertis have been extremely helpful in helping us optimize business decisions and realize the full potential of our contracts.Another important factor is that Icertis is industry agnostic, while Ariba Contracts has a stronger presence in specific industries. Icertis is more suitable for a wider range of organizations and that's why in our fictional organization we selected it.Overall, both Icertis and Ariba Contracts are powerful contract management software solutions, but Icertis's advanced contract analytics and its flexibility and industry agnostic approach make it a better fit for our fictional organization.
    Incentivized
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    Contract Terms and Pricing Model
    Dropbox
    The appropriate price for the system.
    Incentivized
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    Icertis
    No answers on this topic
    Scalability
    Dropbox
    Between the easy to use app, the pricing, and the team at dropbox. This app is hands down great! Easy to use. Anyone can start using it and if not I am sure the team at dropbox will guide you to implement. The cost especially for us as a nonprofit is sustainable which is great.
    Incentivized
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    Icertis
    No answers on this topic
    Return on Investment
    Dropbox
    • Faster time to contract signature-less overthinking because they sign with their finger on the phone with the sales rep.
    • Reduction of paper waste and organization.
    • Ease for sales reps to quickly choose and alter any agreement they need while on a call.
    Incentivized
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    Icertis
    • Since implementing the platform, we have seen a significant reduction in the time and resources spent on contract management. This has allowed us to reallocate these resources to other areas of the business, resulting in increased revenue.
    • Additionally, Icertis has helped us to improve our entitlement and obligations management, allowing us to better track and manage our contract expiration dates, renewals, and other important dates. This has helped us to avoid costly contract renewals and stay compliant with regulatory requirements, thereby protecting us against noncompliance and penalties.
    • The platform's built-in analytics and reporting capabilities have also been valuable in helping us to gain valuable insights into our contract portfolio, allowing us to make more informed business decisions. Additionally, the platform's contract intelligence has helped us to shorten our sales cycles, which has enabled us to close more deals in less time.
    Incentivized
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    ScreenShots

    Dropbox Sign Screenshots

    Screenshot of drag and drop fields for any document to create an e-signature documentScreenshot of signer settings that can be used to distribute agreementsScreenshot of Notifications of completed signaturesScreenshot of uploading a documentScreenshot of Admin homepageScreenshot of template creation

    Icertis Screenshots

    Screenshot of Intelligent Contract Set-up: Intelligent Contract Setup: Personalized, role-based experience for any type of user with flexibility models for complex organizationsScreenshot of Contract Operations: Self-service contracting with intelligent contract negotiations and bulk processing for quick responsesScreenshot of Governance Risk & Compliance: Enables users to proactively identify, assess and manage all contract risks and ensure the fulfillment of contractual obligations based on proactive insights from ICI’s compliance tools.Screenshot of Reporting & Dashboards: Improves visibility to reduces contract cycle times improve negotiation outcomes with dashboards and reportsScreenshot of Analyze Obligations: Obligations and fulfilments can be viewed from customized reports- across users, contract types, and statusScreenshot of Obligation Dashboard: Provides a 360-degree view of compliances with micro-actionable insights to the level of individual agreements