Help Scout vs. SherpaDesk
Help Scout vs. SherpaDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
SherpaDesk | Mid-Size Companies (51-1,000 employees) | SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities. | $0 per agent |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help Scout | SherpaDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | SherpaDesk | |
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Likelihood to Recommend | 10.0 (18 ratings) | 8.0 (3 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Help Scout | SherpaDesk | |
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Likelihood to Recommend | Help Scout | SherpaDesk |
Pros | Help Scout | SherpaDesk |
Cons | Help Scout | SherpaDesk |
Likelihood to Renew | Help Scout | SherpaDesk No answers on this topic |
Usability | Help Scout | SherpaDesk No answers on this topic |
Alternatives Considered | Help Scout | SherpaDesk |
Return on Investment | Help Scout | SherpaDesk |
ScreenShots | Help Scout Screenshots | SherpaDesk Screenshots |