Hiver vs. Odoo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 8.7 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Odoo
Score 7.1 out of 10
Mid-Size Companies (51-1,000 employees)
Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.
$24.90
per month per user
Pricing
HiverOdoo
Editions & Modules
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
No answers on this topic
Offerings
Pricing Offerings
HiverOdoo
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsNew customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).
More Pricing Information
Features
HiverOdoo
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
1.7
3 Ratings
129% below category average
Odoo
-
Ratings
Organize and prioritize service tickets1.03 Ratings00 Ratings
Ticket creation and submission2.03 Ratings00 Ratings
Ticket response2.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
3.0
3 Ratings
87% below category average
Odoo
-
Ratings
Email support3.03 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Hiver
-
Ratings
Odoo
1.1
8 Ratings
146% below category average
Pay calculation00 Ratings1.08 Ratings
Benefit plan administration00 Ratings1.17 Ratings
Direct deposit files00 Ratings1.17 Ratings
Customization
Comparison of Customization features of Product A and Product B
Hiver
-
Ratings
Odoo
1.0
7 Ratings
152% below category average
API for custom integration00 Ratings1.06 Ratings
Plug-ins00 Ratings1.07 Ratings
Security
Comparison of Security features of Product A and Product B
Hiver
-
Ratings
Odoo
1.0
9 Ratings
156% below category average
Single sign-on capability00 Ratings1.05 Ratings
Role-based user permissions00 Ratings1.09 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Hiver
-
Ratings
Odoo
4.2
9 Ratings
50% below category average
Dashboards00 Ratings4.49 Ratings
Standard reports00 Ratings3.99 Ratings
Custom reports00 Ratings4.48 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Hiver
-
Ratings
Odoo
2.5
10 Ratings
101% below category average
Accounts payable00 Ratings3.910 Ratings
Accounts receivable00 Ratings3.910 Ratings
Global Financial Support00 Ratings1.09 Ratings
Primary and Secondary Ledgers00 Ratings1.09 Ratings
Journals and Reconciliations00 Ratings3.89 Ratings
Configurable Accounting00 Ratings3.810 Ratings
Standardized Processes00 Ratings3.98 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Hiver
-
Ratings
Odoo
2.6
11 Ratings
100% below category average
Inventory tracking00 Ratings4.811 Ratings
Automatic reordering00 Ratings3.410 Ratings
Location management00 Ratings1.09 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Hiver
-
Ratings
Odoo
3.0
10 Ratings
88% below category average
Pricing00 Ratings3.810 Ratings
Order entry00 Ratings5.310 Ratings
Credit card processing00 Ratings3.98 Ratings
Cost of goods sold00 Ratings1.09 Ratings
Order Orchestration00 Ratings4.99 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Hiver
-
Ratings
Odoo
1.0
9 Ratings
152% below category average
Billing Management00 Ratings1.09 Ratings
Cash and Asset Management00 Ratings1.08 Ratings
Travel & Expense Management00 Ratings1.07 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings1.07 Ratings
Period Close00 Ratings1.07 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Hiver
-
Ratings
Odoo
1.0
7 Ratings
154% below category average
Budgeting and Forecasting00 Ratings1.06 Ratings
Project Costing00 Ratings1.05 Ratings
Cost Capture00 Ratings1.05 Ratings
Capital Project Management00 Ratings1.05 Ratings
Customer Contract Compliance00 Ratings1.05 Ratings
Project Revenue Recognition00 Ratings1.05 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Hiver
-
Ratings
Odoo
2.5
7 Ratings
92% below category average
Project Planning and Scheduling00 Ratings6.67 Ratings
Task Insight for Project Managers00 Ratings6.86 Ratings
Project Mobile Functionality00 Ratings5.96 Ratings
Definable Resource Pools00 Ratings6.86 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Hiver
-
Ratings
Odoo
1.0
7 Ratings
153% below category average
Award Lifecycle Management00 Ratings1.06 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Hiver
-
Ratings
Odoo
7.7
7 Ratings
11% above category average
Bids Analyzed and Compared00 Ratings7.74 Ratings
Contract Authoring00 Ratings9.24 Ratings
Contract Repository00 Ratings9.24 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings5.66 Ratings
Supplier Management00 Ratings6.05 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Hiver
-
Ratings
Odoo
7.8
3 Ratings
19% above category average
Risk Repository00 Ratings10.02 Ratings
Control Management00 Ratings1.03 Ratings
Control Efficiency Assessments00 Ratings1.03 Ratings
Issue Detection00 Ratings10.02 Ratings
Remediation and Certification00 Ratings10.02 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Hiver
-
Ratings
Odoo
3.5
4 Ratings
63% below category average
Transportation Planning and Optimization00 Ratings1.03 Ratings
Transportation Execution Management00 Ratings1.03 Ratings
Trade and Customs Management00 Ratings1.02 Ratings
Fulfillment Management00 Ratings1.03 Ratings
Warehouse Workforce Management00 Ratings1.03 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Hiver
-
Ratings
Odoo
8.3
5 Ratings
12% above category average
Production Process Design00 Ratings8.14 Ratings
Production Management00 Ratings5.05 Ratings
Configuration Management00 Ratings9.23 Ratings
Work Execution00 Ratings9.23 Ratings
Manufacturing Costs00 Ratings9.23 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Hiver
-
Ratings
Odoo
5.2
6 Ratings
30% below category average
Forecasting00 Ratings3.96 Ratings
Inventory Planning00 Ratings3.46 Ratings
Performance Monitoring00 Ratings4.05 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Hiver
-
Ratings
Odoo
8.2
4 Ratings
14% above category average
Proposal Management00 Ratings9.04 Ratings
Product Master Data Management00 Ratings6.04 Ratings
Best Alternatives
HiverOdoo
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Acumatica
Acumatica
Score 8.8 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Infor VISUAL
Infor VISUAL
Score 6.9 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 8.3 out of 10
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User Ratings
HiverOdoo
Likelihood to Recommend
1.0
(3 ratings)
3.4
(15 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
3.0
(1 ratings)
1.0
(7 ratings)
Support Rating
4.0
(1 ratings)
1.0
(7 ratings)
User Testimonials
HiverOdoo
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Read full review
Odoo
The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Read full review
Pros
Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Read full review
Odoo
  • Ignore requests for support
  • continue to collect money from users through micro-charges; apps, supports, etc.
  • Offer no support when they do finally respond, saying that it's the app developer's duty.
  • Creates a system that forces people that are good with software systems to pay for support
Read full review
Cons
Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Read full review
Odoo
  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
Read full review
Usability
Hiver
Easy to use
Read full review
Odoo
I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Read full review
Support Rating
Hiver
Support is there, can be slow at times.
Read full review
Odoo
Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible. Have not EVEN had an apology from Odoo - they couldn't care less !!
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Alternatives Considered
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Read full review
Odoo
Odoo talks with our other software (shipping, website, etc.) while our old software did not. It is also a web-based product so it is easily accessible from home, mobile, etc. Before, if I needed to work from home for some reason, I had to project my office computer screen to my home computer and that would cause it to lag. With Odoo, I can access our sales database without needing to do all of that.
Read full review
Return on Investment
Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Read full review
Odoo
  • The integration of the support department in the sales processes was easily carried out by implementing Odoo.
  • Improved functionality and UI of the sales and logistics related processes in the company.
Read full review
ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature

Odoo Screenshots

Screenshot of Odoo HomeScreenshot of Odoo ProjectScreenshot of Odoo Website GeneralScreenshot of Odoo POSScreenshot of Odoo AccountingScreenshot of Odoo Inventory