What users are saying about
6 Ratings
49 Ratings
6 Ratings
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Score 9.7 out of 100
49 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Odoo

Odoo is good for different departments but I find it extremely helpful when running the costs of the quarter from a Sales and Marketing perspective and managing the budget to ensure we stay within our means. Everything is well detailed, and the support from the team is good so when we are creating reports to check spend, they are able to build customised reports and dashboards for us and allow us to simply tweak them. It is less appropriate when we require something drastic changed, as although they can build customised items for us, they are quite limited in what criteria can be added.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Odoo
Organize and prioritize service tickets
Hiver
8.7
Odoo
Ticket creation and submission
Hiver
9.1
Odoo
Ticket response
Hiver
9.1
Odoo

Multi-Channel Help

Hiver
9.1
Odoo
Email support
Hiver
9.1
Odoo

Payroll Management

Hiver
Odoo
8.5
Pay calculation
Hiver
Odoo
8.4
Benefit plan administration
Hiver
Odoo
8.1
Direct deposit files
Hiver
Odoo
8.2
Salary revision and increment management
Hiver
Odoo
8.8
Reimbursement management
Hiver
Odoo
8.9

Customization

Hiver
Odoo
8.3
API for custom integration
Hiver
Odoo
8.2
Plug-ins
Hiver
Odoo
8.4

Security

Hiver
Odoo
8.4
Single sign-on capability
Hiver
Odoo
8.0
Role-based user permissions
Hiver
Odoo
8.7

Reporting & Analytics

Hiver
Odoo
7.7
Dashboards
Hiver
Odoo
7.9
Standard reports
Hiver
Odoo
8.1
Custom reports
Hiver
Odoo
7.2

General Ledger and Configurable Accounting

Hiver
Odoo
8.3
Accounts payable
Hiver
Odoo
8.3
Accounts receivable
Hiver
Odoo
8.1
Global Financial Support
Hiver
Odoo
7.8
Primary and Secondary Ledgers
Hiver
Odoo
7.8
Intercompany Accounting
Hiver
Odoo
7.8
Localizations
Hiver
Odoo
8.1
Journals and Reconciliations
Hiver
Odoo
8.4
Enterprise Accounting
Hiver
Odoo
9.3
Configurable Accounting
Hiver
Odoo
8.3
Centralized Rules Framework
Hiver
Odoo
9.1
Standardized Processes
Hiver
Odoo
8.5

Inventory Management

Hiver
Odoo
8.4
Inventory tracking
Hiver
Odoo
8.1
Automatic reordering
Hiver
Odoo
8.2
Location management
Hiver
Odoo
8.6
Manufacturing module
Hiver
Odoo
8.6

Order Management

Hiver
Odoo
8.8
Pricing
Hiver
Odoo
8.9
Order entry
Hiver
Odoo
8.0
Credit card processing
Hiver
Odoo
9.1
Cost of goods sold
Hiver
Odoo
8.8
Order Orchestration
Hiver
Odoo
8.5
End-to-end order visibility
Hiver
Odoo
9.3
Order exception Resolution
Hiver
Odoo
9.1

Subledger and Financial Process

Hiver
Odoo
8.2
Automated Invoice Processing
Hiver
Odoo
8.3
Shared Services Payments
Hiver
Odoo
8.4
Billings Management
Hiver
Odoo
8.5
Customer Receipt Applications
Hiver
Odoo
7.9
Customer Collections
Hiver
Odoo
8.6
Revenue Recognition
Hiver
Odoo
8.5
Cash Management
Hiver
Odoo
7.5
Asset Management
Hiver
Odoo
8.2
Travel & Expense Management
Hiver
Odoo
8.3
Budgetary Control & Encumbrance Accounting
Hiver
Odoo
8.4
Period Close
Hiver
Odoo
8.4
Transactions Tax
Hiver
Odoo
8.1
Subledger Reconciliations
Hiver
Odoo
8.4
3rd Party Accounting Systems
Hiver
Odoo
7.8

Project Financial Management

Hiver
Odoo
8.2
Budgeting and Forecasting
Hiver
Odoo
8.4
Project Costing
Hiver
Odoo
8.9
Cost Capture
Hiver
Odoo
8.0
Capital Project Management
Hiver
Odoo
8.8
Customer Invoicing
Hiver
Odoo
8.5
Customer Contract Compliance
Hiver
Odoo
8.4
Project Revenue Recognition
Hiver
Odoo
8.0
Project Financial Performance Analysis
Hiver
Odoo
7.6
Project Financials Dashboard
Hiver
Odoo
8.3
Real-time Financial Reporting
Hiver
Odoo
8.0
Embedded Business Intelligence
Hiver
Odoo
8.1
Project Planning Collaboration
Hiver
Odoo
7.7

Project Execution Management

Hiver
Odoo
8.1
Project Planning and Scheduling
Hiver
Odoo
8.8
Project Manager Dashboard
Hiver
Odoo
8.8
Resource Manager Dashboard
Hiver
Odoo
8.4
Task Insight for Project Managers
Hiver
Odoo
9.1
Project Manager Mobile Functionality
Hiver
Odoo
8.4
Team Member Task Collaboration
Hiver
Odoo
7.3
Team Member Mobile Functionality
Hiver
Odoo
7.8
Project Candidate Search
Hiver
Odoo
8.0
Project Candidate Comparison and Analysis
Hiver
Odoo
8.0
Defineable Resource Pools
Hiver
Odoo
7.2
Defineable Resource Pools
Hiver
Odoo
8.1
Talent Profiles
Hiver
Odoo
7.4
Real-Time Project Reporting
Hiver
Odoo
8.4
Absence Management
Hiver
Odoo
8.0
Product Lifecycle Management
Hiver
Odoo
8.6

Grants Management

Hiver
Odoo
7.7
Award Lifecycle Management
Hiver
Odoo
8.0
Spending Control
Hiver
Odoo
7.5
Indirect Cost Management
Hiver
Odoo
7.7
Billing
Hiver
Odoo
7.6

Procurement

Hiver
Odoo
8.0
Sourcing Team Collaboration
Hiver
Odoo
7.8
Sourcing Analysis
Hiver
Odoo
8.1
Bids Analyzed and Compared
Hiver
Odoo
7.5
Catalog Shopping E-Commerce for Employees
Hiver
Odoo
7.6
Contract Authoring
Hiver
Odoo
7.6
Contract Compliance Management
Hiver
Odoo
8.0
Contract History
Hiver
Odoo
8.0
Contract Renewal Automation
Hiver
Odoo
8.1
Contract Repository
Hiver
Odoo
8.0
Contract Standardization and Enforcement
Hiver
Odoo
8.6
Electronic Signatures
Hiver
Odoo
7.8
Invoice Automated Matching
Hiver
Odoo
8.0
Purchasing Risk and Compliance Management
Hiver
Odoo
7.6
Requisitions-to-Purchase Orders Integrated
Hiver
Odoo
8.3
Spend Compliance Management
Hiver
Odoo
7.7
Supplier Assessment
Hiver
Odoo
8.3
Supplier Communication and Collaboration
Hiver
Odoo
8.3
Supplier Management
Hiver
Odoo
8.4
Supplier Portal
Hiver
Odoo
8.3

Risk Management

Hiver
Odoo
8.2
Risk Repository
Hiver
Odoo
8.1
Control Management
Hiver
Odoo
8.1
Control Mapping
Hiver
Odoo
8.2
Control Efficiency Assessments
Hiver
Odoo
7.9
Automated Control Assessments
Hiver
Odoo
8.9
Assessment Capture
Hiver
Odoo
7.9
Issue Detection
Hiver
Odoo
8.5
Automatic Notification
Hiver
Odoo
8.1
Remediation and Certification
Hiver
Odoo
8.1

Logistics

Hiver
Odoo
8.0
Transportation Planning and Optimization
Hiver
Odoo
8.1
Transportation Sourcing Management
Hiver
Odoo
8.1
Transportation Process Integration
Hiver
Odoo
8.6
Transportation Execution Management
Hiver
Odoo
7.7
Freight Payment Automation
Hiver
Odoo
8.4
Trade Management
Hiver
Odoo
8.4
Trade Regulatory Compliance Management
Hiver
Odoo
7.5
Customs Entry Management
Hiver
Odoo
7.8
Customs Document Management
Hiver
Odoo
8.3
Customs Document Collaboration
Hiver
Odoo
8.3
Fulfillment Management
Hiver
Odoo
7.4
Inventory Visibility
Hiver
Odoo
8.3
Warehouse Workforce Management
Hiver
Odoo
7.8

Manufacturing

Hiver
Odoo
8.4
Production Process Design
Hiver
Odoo
8.0
Supply Chain Business Flows
Hiver
Odoo
8.0
Production Management
Hiver
Odoo
8.3
Contracted Manufacturing Management
Hiver
Odoo
8.5
Configuration Management
Hiver
Odoo
8.6
Work Definition
Hiver
Odoo
8.1
Work Execution
Hiver
Odoo
8.3
Advanced Fulfillment
Hiver
Odoo
8.7
Manufacturing Costs
Hiver
Odoo
9.0

Supply Chain

Hiver
Odoo
8.5
Forecasting
Hiver
Odoo
8.6
Inventory Planning
Hiver
Odoo
8.6
Multi-tier Supply Chain Planning
Hiver
Odoo
8.6
Performance Monitoring
Hiver
Odoo
8.0

Product Lifecycle Management

Hiver
Odoo
7.7
Ideation Management
Hiver
Odoo
7.2
Requirements Management
Hiver
Odoo
7.5
Proposal Management
Hiver
Odoo
7.7
Innovation Portfolio Management
Hiver
Odoo
7.8
Product Master Data Management
Hiver
Odoo
7.7
Vendor Portal
Hiver
Odoo
8.3
Project Portfolio Management
Hiver
Odoo
8.0

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Odoo

  • Possibility to customize the fields and some workflows is rather simple and a lot of tutorials are available on the internet.
  • The community version is free as are most modules and some paying modules developped for specific purposes are available in the marketplace.
  • It is easy to configure products with accounting, everything is smooth.
David MacDonald | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Odoo

  • Some of the 'landing pages' in the system are not user actionable/changeable. For instance, setting the pipeline of the sales, which appears for every salesmen user, even if there is no need for him/her to set it. It can't be turned off.
  • Being open source software, Odoo should be more easily tweakable. However, it is difficult to find the proper information for the developers about how to do it. The is a lot of information but not in a well-organized way.
Anonymous | TrustRadius Reviewer

Usability

Hiver

No score
No answers yet
No answers on this topic

Odoo

Odoo 6.8
Based on 5 answers
I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Amr Saad | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

Odoo

Odoo 5.5
Based on 4 answers
Contacting support with Odoo is still slow and it takes time for support tickets to go to solved status. It requires doing all a research together with support for a complete migration or large modification, it is necessary to have deep knowledge about IT to make any modification on any pre-defined module.
Diego Gamez | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Odoo

I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.
Anonymous | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Odoo

  • Streamlined the process of requesting/approving leaves.
  • Provided a centralized place for all employee payslips.
  • Increased Finance team's efficiency while carrying out salary payment tasks.
Ahmed Anwar Nasr | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Odoo Editions & Modules

Edition
Basic$3,060.001
Standard$5,950.001
Pro$21,250.001
  1. Per Year
Additional Pricing Details
New customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).

Rating Summary

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