What users are saying about
27 Ratings
31 Ratings
27 Ratings
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Score 8.8 out of 100
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Feature Set Ratings

  • HoneyBook ranks higher in 1 feature set: Platform
  • Vtiger ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security

Sales Force Automation

7.0

HoneyBook

70%
10.0

Vtiger

100%
Vtiger ranks higher in 7/7 features

Customer data management / contact management

6.6
66%
9 Ratings
10.0
100%
8 Ratings

Workflow management

6.4
64%
8 Ratings
10.0
100%
8 Ratings

Opportunity management

7.2
72%
8 Ratings
10.0
100%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.8
68%
8 Ratings
10.0
100%
8 Ratings

Contract management

8.3
83%
9 Ratings
10.0
100%
6 Ratings

Quote & order management

7.4
74%
7 Ratings
10.0
100%
6 Ratings

Interaction tracking

6.0
60%
7 Ratings
10.0
100%
6 Ratings

Customer Service & Support

6.1

HoneyBook

61%
9.5

Vtiger

95%
Vtiger ranks higher in 2/2 features

Case management

5.9
59%
5 Ratings
10.0
100%
6 Ratings

Help desk management

6.3
63%
6 Ratings
9.0
90%
6 Ratings

Marketing Automation

5.2

HoneyBook

52%
10.0

Vtiger

100%
Vtiger ranks higher in 2/2 features

Lead management

5.2
52%
7 Ratings
10.0
100%
6 Ratings

Email marketing

N/A
0 Ratings
10.0
100%
6 Ratings

CRM Project Management

6.4

HoneyBook

64%
10.0

Vtiger

100%
Vtiger ranks higher in 3/3 features

Task management

5.5
55%
9 Ratings
10.0
100%
6 Ratings

Billing and invoicing management

7.6
76%
8 Ratings
10.0
100%
7 Ratings

Reporting

6.0
60%
8 Ratings
10.0
100%
7 Ratings

CRM Reporting & Analytics

5.0

HoneyBook

50%
9.7

Vtiger

97%
Vtiger ranks higher in 3/3 features

Customizable reports

5.0
50%
6 Ratings
9.0
90%
7 Ratings

Forecasting

N/A
0 Ratings
10.0
100%
6 Ratings

Pipeline visualization

N/A
0 Ratings
10.0
100%
6 Ratings

Customization

6.5

HoneyBook

65%
9.3

Vtiger

93%
Vtiger ranks higher in 3/3 features

Custom fields

7.2
72%
8 Ratings
9.0
90%
8 Ratings

Custom objects

5.8
58%
8 Ratings
10.0
100%
7 Ratings

API for custom integration

N/A
0 Ratings
9.0
90%
6 Ratings

Security

5.8

HoneyBook

58%
9.0

Vtiger

90%
HoneyBook ranks higher in 1/2 features

Single sign-on capability

6.2
62%
6 Ratings
N/A
0 Ratings

Role-based user permissions

5.3
53%
7 Ratings
9.0
90%
8 Ratings

Platform

6.8

HoneyBook

68%
5.0

Vtiger

50%
HoneyBook ranks higher in 1/1 features

Mobile access

6.8
68%
8 Ratings
5.0
50%
5 Ratings

Social CRM

HoneyBook

Feature Set Not Supported
N/A
10.0

Vtiger

100%
Vtiger ranks higher in 1/1 features

Social engagement

N/A
0 Ratings
10.0
100%
5 Ratings

Attribute Ratings

  • Vtiger is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

7.9

HoneyBook

79%
9 Ratings
10.0

Vtiger

100%
8 Ratings

Likelihood to Renew

9.0

HoneyBook

90%
1 Rating

Vtiger

N/A
0 Ratings

Usability

7.4

HoneyBook

74%
7 Ratings
10.0

Vtiger

100%
1 Rating

Support Rating

7.5

HoneyBook

75%
7 Ratings
10.0

Vtiger

100%
3 Ratings

Likelihood to Recommend

HoneyBook

I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
Read full review

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
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Pros

HoneyBook

  • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
  • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
  • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
  • The app helps me feel connected to my leads and data while I'm away from my computer.
Read full review

Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Read full review

Cons

HoneyBook

  • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
  • The transaction fees for instant deposits are expensive.
  • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
  • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
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Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Read full review

Pricing Details

HoneyBook

Starting Price

$390 Year

Editions & Modules

HoneyBook editions and modules pricing
EditionModules
Unlimited Plan - Annual$3901
$1 Promo$1 Per Month2
Unlimited Plan - Monthly$393

Footnotes

  1. Year
  2. 6 Months Promo Code = ONLY1
  3. Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

Vtiger

Starting Price

$28 per month per user

Editions & Modules

Vtiger editions and modules pricing
EditionModules
One Professional - Standard$421
One Enterprise - Standard$582
One Professional - Single App$283
One Enterprise - Single App$424

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $10

Additional Details

Discounts are provided for both annual subscriptions, and for high volume users.

Likelihood to Renew

HoneyBook

Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
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Vtiger

No answers on this topic

Usability

HoneyBook

This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
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Vtiger

I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
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Support Rating

HoneyBook

They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
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Vtiger

It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
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Alternatives Considered

HoneyBook

We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
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Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
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Return on Investment

HoneyBook

  • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
  • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
Read full review

Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
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Screenshots

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