Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HotSchedules
Score 2.9 out of 10
N/A
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests,…N/A
Paycom
Score 7.0 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
Pricing
HotSchedulesPaycom
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HotSchedulesPaycom
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
HotSchedulesPaycom
Considered Both Products
HotSchedules
Chose HotSchedules
Hot Schedules needs more messaging capabilities. Also if you are not integrated with a POS system, the forecasting is extremely tedious. I should just be able to enter a daily forecast easily. They offer integration with only a few payroll systems- not ours. I find the reports …
Paycom

No answer on this topic

Top Pros
Top Cons
Features
HotSchedulesPaycom
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
HotSchedules
-
Ratings
Paycom
7.1
300 Ratings
Employee demographic data00 Ratings7.5267 Ratings
Employment history00 Ratings7.5260 Ratings
Job profiles and administration00 Ratings7.2257 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.2258 Ratings
Organizational charting00 Ratings6.6185 Ratings
Organization and location management00 Ratings6.6221 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings6.9210 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
HotSchedules
-
Ratings
Paycom
7.6
314 Ratings
Pay calculation00 Ratings7.7304 Ratings
Support for external payroll vendors00 Ratings6.447 Ratings
Off-cycle/On-Demand payment00 Ratings8.713 Ratings
Benefit plan administration00 Ratings7.8257 Ratings
Direct deposit files00 Ratings8.0306 Ratings
Salary revision and increment management00 Ratings7.9249 Ratings
Reimbursement management00 Ratings6.9166 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
HotSchedules
-
Ratings
Paycom
7.8
275 Ratings
Approval workflow00 Ratings7.8261 Ratings
Balance details00 Ratings7.6263 Ratings
Annual carry-forward and encashment00 Ratings7.9220 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
HotSchedules
-
Ratings
Paycom
7.8
315 Ratings
View and generate pay and benefit information00 Ratings8.0310 Ratings
Update personal information00 Ratings8.5311 Ratings
View company policy documentation00 Ratings7.8272 Ratings
Employee recognition00 Ratings6.8148 Ratings
View job history00 Ratings8.1244 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
HotSchedules
-
Ratings
Paycom
4.8
26 Ratings
Tracking of all physical assets00 Ratings4.826 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
HotSchedules
-
Ratings
Paycom
6.4
265 Ratings
Report builder00 Ratings6.5259 Ratings
Pre-built reports00 Ratings6.9258 Ratings
Ability to combine HR data with external data00 Ratings5.755 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
HotSchedules
-
Ratings
Paycom
6.9
258 Ratings
New hire portal00 Ratings7.3255 Ratings
Manager tracking tools00 Ratings6.4218 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
HotSchedules
-
Ratings
Paycom
5.7
153 Ratings
Corporate goal setting00 Ratings4.236 Ratings
Individual goal setting00 Ratings6.7141 Ratings
Line-of sight-visibility00 Ratings4.835 Ratings
Performance tracking00 Ratings7.1149 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
HotSchedules
-
Ratings
Paycom
7.1
193 Ratings
Performance plans00 Ratings7.1178 Ratings
Performance improvement plans00 Ratings6.9167 Ratings
Review status tracking00 Ratings7.1172 Ratings
Review reminders00 Ratings7.4181 Ratings
Multiple review frequency00 Ratings7.0160 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
HotSchedules
-
Ratings
Paycom
6.8
34 Ratings
Create succession plans/pools00 Ratings9.124 Ratings
Candidate ranking00 Ratings6.830 Ratings
Candidate search00 Ratings5.833 Ratings
Candidate development00 Ratings5.429 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
HotSchedules
-
Ratings
Paycom
6.7
182 Ratings
Job Requisition Management00 Ratings7.1160 Ratings
Company Website Posting00 Ratings7.1158 Ratings
Publish to Social Media00 Ratings6.6123 Ratings
Job Search Site Posting00 Ratings6.9143 Ratings
Duplicate Candidate Prevention00 Ratings6.2137 Ratings
Applicant Tracking00 Ratings6.8166 Ratings
Notifications and Alerts00 Ratings6.3168 Ratings
User Ratings
HotSchedulesPaycom
Likelihood to Recommend
1.1
(167 ratings)
6.8
(332 ratings)
Likelihood to Renew
9.1
(2 ratings)
8.0
(16 ratings)
Usability
8.9
(12 ratings)
7.1
(19 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
8.2
(1 ratings)
Support Rating
8.9
(8 ratings)
9.3
(56 ratings)
In-Person Training
-
(0 ratings)
6.4
(1 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
6.1
(7 ratings)
Configurability
-
(0 ratings)
5.5
(1 ratings)
Ease of integration
-
(0 ratings)
5.5
(1 ratings)
Product Scalability
-
(0 ratings)
5.5
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.9
(2 ratings)
Vendor pre-sale
-
(0 ratings)
8.4
(2 ratings)
User Testimonials
HotSchedulesPaycom
Likelihood to Recommend
HotSchedules and Fourth
For small to medium-sized companies HotSchedules works great when business is very static. If you are simply using HotSchedules for a schedule writing tool, it is phenomenal. However, it does miss the mark as a labor control software. Needs more controls to keep managers aware of spending versus historical sales data.
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Paycom
I have used a lot of different HRIS systems over 23 years in HR. Paycom is by far has the most comprehensive suite of options that is easy to use for end users and administrators. Their support is top notch in the industry, from helping you with setup and implementation to troubleshooting issues. Paycom has dedicated staff for you to reach out to at any time that are knowledgeable and work towards resolutions.
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Pros
HotSchedules and Fourth
  • Communication is so simple on HotSchedules. Whether it is communicating a new schedule release, or a quick note about tonight's shift we as managers are able to easily communicate and know that it will reach our team through text notifications, or email notifications.
  • The Meal Break planning tool is very useful in being able to help our floor leaders clearly understand and plan for what breaks are needed throughout the shift. This allows them to come up with a strategic game plan quickly and spend more time with our guests.
  • Shift Swaps and Releases are so seamless. This is our favorite tool as it makes helping our team cover shifts extremely easy and painless. On the flip side it also makes staff who want more hours be able to find what is available in real time.
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Paycom
  • Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
  • Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
  • Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
  • Received thorough personal instruction/training on the use of the online software program.
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Cons
HotSchedules and Fourth
  • Clocking In and out can be a little slow. It takes longer to clock in then our previous method. Before we just had a card you swiped and it would clock you in. Took 2 seconds. Now with the Hotschdules method we use it take 30 seconds or so. Not a huge issue but it can add up if you have one computer and a line of employees waiting to clock in.
  • Time Cards. It does not allow you to view someones current time until the "punch" has ended. If the manager would like to check what time the employee clocked in/out from lunch they have to wait until the employee has clocked out for the day before the record is generated. As a shift lead you may send and employee to lunch but forget to note what time you sent them. Awhile passes and you feel like they should be back by now, so you want to go in and see what time they left for lunch but it does not show you that punch record because the employee is still "clocked in" they are just on their "Meal Break"
  • The ability to customize the restrictions for Clocking in and out. You can set it up so that employees can only clock in from a specific location, however if you have a manager who is allowed to work from home they would not be able to clock in without being at the same location as set in the software. It would be nice to see it able to be customized per user.
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Paycom
  • I would like to see a extra time given for training to employer and employees before going live for the first payroll process without the pressure of a definitive start date. I was told we would be charged additional fees if we could not start on the date we decided on and then was dropped in the middle of my first payroll run because the client service had a pre arranged appointment with another client. The first payroll run was very chaotic and stressful. Please be sure your client is comfortable and ready before processing. And perhaps plan to spend that first entire Payroll day with them.
  • Would like to see more long-term client service assigned to our account. We have had ours change several times within the year and it just feels good knowing your going to call and speak with someone that knows you and/or your business well and can give a better educated answer based on your specific business needs.
  • We are having an issue with our 2021 taxes and a discrepancy between what was reported to the IRS and the SS admin. I have supplied all the 941 information from our previous payroll provider that was sent to the IRS. I can not seem to get a real good answer about the discrepancy yet. Hoping this will be resolved soon though. I wish we had open access to speak directly to a tax team member. Everything gets communicated between a client service rep and it is difficult when they do not understand the tax situation.
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Likelihood to Renew
HotSchedules and Fourth
Ease of use, efficiently creating and posting staff schedules.
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Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
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Usability
HotSchedules and Fourth
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
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Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
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Reliability and Availability
HotSchedules and Fourth
No answers on this topic
Paycom
They are very dependable and I have never experience any outages
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Performance
HotSchedules and Fourth
No answers on this topic
Paycom
It is a solid product and was out first payroll software that we have used
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Support Rating
HotSchedules and Fourth
On rare occasions a phone call has been required to find the solution to a problem, the HotSchedules response staff have been helpful, courteous, and genuinely seem to care for their clients and take pride in what they do. The consistent development and fine tuning of the platform, interface, and mobile environment shows that this is not a program full of people who rest on their laurels.
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Paycom
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
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In-Person Training
HotSchedules and Fourth
No answers on this topic
Paycom
They were a sales person and not really a good trainer.
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Online Training
HotSchedules and Fourth
No answers on this topic
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
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Implementation Rating
HotSchedules and Fourth
No answers on this topic
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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Alternatives Considered
HotSchedules and Fourth
I have not used any other Scheduling software for employees. As a campground manager in the summer season, we are using campground master for reservations. it is very similar in process to employee scheduling. the ability to the user of that program to set up their own parameters for time and reservations is something that would benefit the employee scheduling software.
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Paycom
Paycom blows both Heartland and ADP away. No comparison. I had nothing but issues with the others and no issues to speak of with Paycom. I will recommend Paycom to anyone looking for a truly all-in-one provider.
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Scalability
HotSchedules and Fourth
No answers on this topic
Paycom
They are not able to meet our current needs
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Return on Investment
HotSchedules and Fourth
  • Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
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Paycom
  • We no longer have a full-time HR manager. The duties are split between a Controller and another manager-reduced costs-all in an $80,000/year savings.
  • Employee self-management of benefits enrollments eliminated manager support for the process. It's completely self-administered by the employee, probably saves 80 hours of administrative work at a minimum and eliminating any chance that management makes an error on the employee's record.
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