What users are saying about
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Top Rated
289 Ratings
2 Ratings
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Score 7.7 out of 100

UKG Ready

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Top Rated
289 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

HRdirect Smart Apps

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented.At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money.In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Margaret Wood | TrustRadius Reviewer

UKG Ready

I feel UKG Ready is for a larger business that wants the customization and is ever-changing. There are many reports and options that will help a larger business plus numbers, etc.. I honestly feel like smaller business, 25 or less, really wouldn't benefits much from this software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

HRdirect Smart Apps
10.0
UKG Ready
7.3
Employee demographic data
HRdirect Smart Apps
10.0
UKG Ready
8.5
Job profiles and administration
HRdirect Smart Apps
10.0
UKG Ready
7.5
Compliance data (COBRA, OSHA, etc.)
HRdirect Smart Apps
10.0
UKG Ready
7.1
Employment history
HRdirect Smart Apps
UKG Ready
7.5
Workflow for transfers, promotions, pay raises, etc.
HRdirect Smart Apps
UKG Ready
7.1
Organizational charting
HRdirect Smart Apps
UKG Ready
6.5
Organization and location management
HRdirect Smart Apps
UKG Ready
6.6

Leave and Attendance Management

HRdirect Smart Apps
1.0
UKG Ready
7.5
Approval workflow
HRdirect Smart Apps
1.0
UKG Ready
7.6
Balance details
HRdirect Smart Apps
UKG Ready
7.5
Annual carry-forward and encashment
HRdirect Smart Apps
UKG Ready
7.3

Employee Self Service

HRdirect Smart Apps
10.0
UKG Ready
7.9
View and generate pay and benefit information
HRdirect Smart Apps
10.0
UKG Ready
8.2
Update personal information
HRdirect Smart Apps
10.0
UKG Ready
8.4
View company policy documentation
HRdirect Smart Apps
10.0
UKG Ready
7.7
View job history
HRdirect Smart Apps
UKG Ready
7.4

HR Reporting

HRdirect Smart Apps
1.0
UKG Ready
7.6
Report builder
HRdirect Smart Apps
1.0
UKG Ready
7.7
Pre-built reports
HRdirect Smart Apps
1.0
UKG Ready
7.6

Onboarding

HRdirect Smart Apps
1.0
UKG Ready
6.9
New hire portal
HRdirect Smart Apps
1.0
UKG Ready
6.9
Manager tracking tools
HRdirect Smart Apps
1.0
UKG Ready
7.0

Payroll Management

HRdirect Smart Apps
UKG Ready
8.1
Pay calculation
HRdirect Smart Apps
UKG Ready
8.3
Support for external payroll vendors
HRdirect Smart Apps
UKG Ready
7.7
Off-cycle/On-Demand payment
HRdirect Smart Apps
UKG Ready
8.4
Benefit plan administration
HRdirect Smart Apps
UKG Ready
7.8
Direct deposit files
HRdirect Smart Apps
UKG Ready
8.7
Salary revision and increment management
HRdirect Smart Apps
UKG Ready
7.3

Asset Management

HRdirect Smart Apps
UKG Ready
7.1
Tracking of all physical assets
HRdirect Smart Apps
UKG Ready
7.1

Performance and Goals

HRdirect Smart Apps
UKG Ready
6.5
Individual goal setting
HRdirect Smart Apps
UKG Ready
6.5
Performance tracking
HRdirect Smart Apps
UKG Ready
6.4

Performance Management

HRdirect Smart Apps
UKG Ready
6.8
Performance plans
HRdirect Smart Apps
UKG Ready
6.7
Performance improvement plans
HRdirect Smart Apps
UKG Ready
6.5
Review status tracking
HRdirect Smart Apps
UKG Ready
6.9
Review reminders
HRdirect Smart Apps
UKG Ready
7.3
Multiple review frequency
HRdirect Smart Apps
UKG Ready
6.6

Succession Planning

HRdirect Smart Apps
UKG Ready
6.1
Create succession plans/pools
HRdirect Smart Apps
UKG Ready
6.1

Recruiting / ATS

HRdirect Smart Apps
UKG Ready
6.5
Job Requisition Management
HRdirect Smart Apps
UKG Ready
6.8
Company Website Posting
HRdirect Smart Apps
UKG Ready
6.8
Publish to Social Media
HRdirect Smart Apps
UKG Ready
5.8
Job Search Site Posting
HRdirect Smart Apps
UKG Ready
6.5
Duplicate Candidate Prevention
HRdirect Smart Apps
UKG Ready
6.2
Applicant Tracking
HRdirect Smart Apps
UKG Ready
6.5
Notifications and Alerts
HRdirect Smart Apps
UKG Ready
7.1

Pros

HRdirect Smart Apps

  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Margaret Wood | TrustRadius Reviewer

UKG Ready

  • Streamlines the process between HR and payroll. Each team can quickly see and share information.
  • Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
  • Appearance -The system is easy to use and attractive for users.
  • The payroll process specifically is very well laid out.
  • Communication! UKG has really stepped up on communication and training especially around tax related deadlines.
Anonymous | TrustRadius Reviewer

Cons

HRdirect Smart Apps

  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Margaret Wood | TrustRadius Reviewer

UKG Ready

  • Customer support. I do not like the idea of not being able to call someone with a quick question without adding a case. Waiting for someone to call you back is not helpful at all. Chat line is mostly off-line
  • SMA is relatively new to Kronos's Platform. I really felt like we were not fully trained on the system. We were not able to train our staff well either. I would really like to see short clip videos that we are able to share with new employees. I don't have time to read long documents which I find is a lot of what is on the training portal.
Sheila Toney | TrustRadius Reviewer

Likelihood to Renew

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 1 answer
As previously described, there are too many unresolved issues.
Margaret Wood | TrustRadius Reviewer

UKG Ready

UKG Ready 9.0
Based on 9 answers
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
Mike Tynes | TrustRadius Reviewer

Usability

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 8.0
Based on 23 answers
Somethings are very easy to do, however somethings are very clunky. For many things such as time change requests and approvals it would be nice to see the timesheet as you are making the request rather than having to remember what was on there. It does require a general technical base that some of our bus and custodial staff do not have.
Anonymous | TrustRadius Reviewer

Reliability and Availability

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 9.2
Based on 4 answers
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Aaron Ward | TrustRadius Reviewer

Performance

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 8.7
Based on 14 answers
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Mary Quade | TrustRadius Reviewer

Support Rating

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 2 answers
Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking.3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
Margaret Wood | TrustRadius Reviewer

UKG Ready

UKG Ready 7.9
Based on 121 answers
The support received varies. In most instances, I have been contacted same day by support to get the issue resolved, but there was one instance where I was not contacted for over a week and then when I was finally contacted, the assistance received was lacking.
Anonymous | TrustRadius Reviewer

In-Person Training

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 6.2
Based on 2 answers
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Aaron Ward | TrustRadius Reviewer

Online Training

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 8.2
Based on 2 answers
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Aaron Ward | TrustRadius Reviewer

Implementation Rating

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 6.2
Based on 8 answers
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HRdirect Smart Apps

No answers on this topic

UKG Ready

Kronos definitely beats out the competition in terms of user-friendly features and simple "it works" functionality. We tried using several other payroll suites including Paychex and found they were lacking in a number of areas especially in terms of user interface. Our employees literally groan when they remember using these older systems, they absolutely love Kronos in comparison.
Clinton Verley | TrustRadius Reviewer

Scalability

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 9.2
Based on 2 answers
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Aaron Ward | TrustRadius Reviewer

Return on Investment

HRdirect Smart Apps

  • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
  • Harassment training module is excellent.
Margaret Wood | TrustRadius Reviewer

UKG Ready

  • Managers have easy access to people/hours/earnings to better manage budgets - once we implement Scheduler, we'll take it to the next level.
  • Managers and employees can self-serve in ways not possible before - we eliminated 95% of paper processes during our implementation.
Ann Mitchell | TrustRadius Reviewer

Screenshots

Pricing Details

HRdirect Smart Apps

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Ready

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

HRdirect Smart Apps
10.0
UKG Ready
7.8

Likelihood to Renew

HRdirect Smart Apps
1.0
UKG Ready
9.0

Usability

HRdirect Smart Apps
UKG Ready
8.0

Reliability and Availability

HRdirect Smart Apps
UKG Ready
9.2

Performance

HRdirect Smart Apps
UKG Ready
8.7

Support Rating

HRdirect Smart Apps
1.0
UKG Ready
7.9

In-Person Training

HRdirect Smart Apps
UKG Ready
6.2

Online Training

HRdirect Smart Apps
UKG Ready
8.2

Implementation Rating

HRdirect Smart Apps
UKG Ready
6.2

Scalability

HRdirect Smart Apps
UKG Ready
9.2

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