HubSpot CRM vs. Microsoft Access

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.4 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Microsoft Access
Score 7.7 out of 10
N/A
Microsoft Access is a database management system from Microsoft that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-development tools.
$139.99
per PC
Pricing
HubSpot CRMMicrosoft Access
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Microsoft Access
$139.99
per PC
Offerings
Pricing Offerings
HubSpot CRMMicrosoft Access
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMMicrosoft Access
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
This answer may be a little more concise, as it's simpler!

Although functionality is fairly similar, Management brought the Sales team into the boardroom and took us through a high-level guided tour of both Pipedrive & HubSpot CRM. It essentially boiled down to which interface …
Microsoft Access

No answer on this topic

Features
HubSpot CRMMicrosoft Access
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
8.0
1621 Ratings
3% above category average
Microsoft Access
-
Ratings
Customer data management / contact management8.81561 Ratings00 Ratings
Workflow management8.21528 Ratings00 Ratings
Territory management4.9184 Ratings00 Ratings
Opportunity management8.31465 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.51577 Ratings00 Ratings
Contract management8.0185 Ratings00 Ratings
Quote & order management8.11072 Ratings00 Ratings
Interaction tracking8.71523 Ratings00 Ratings
Channel / partner relationship management8.2186 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.8
1085 Ratings
2% above category average
Microsoft Access
-
Ratings
Case management8.21009 Ratings00 Ratings
Call center management7.3872 Ratings00 Ratings
Help desk management7.9930 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.6
1431 Ratings
11% above category average
Microsoft Access
-
Ratings
Lead management8.71352 Ratings00 Ratings
Email marketing8.51362 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
8.2
1481 Ratings
7% above category average
Microsoft Access
-
Ratings
Task management8.51417 Ratings00 Ratings
Billing and invoicing management7.8744 Ratings00 Ratings
Reporting8.41312 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
8.1
1449 Ratings
7% above category average
Microsoft Access
-
Ratings
Forecasting8.11140 Ratings00 Ratings
Pipeline visualization8.21377 Ratings00 Ratings
Customizable reports7.91336 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.6
1382 Ratings
0% below category average
Microsoft Access
-
Ratings
Custom fields8.21354 Ratings00 Ratings
Custom objects8.01179 Ratings00 Ratings
Scripting environment6.3132 Ratings00 Ratings
API for custom integration8.0963 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
9.0
1341 Ratings
7% above category average
Microsoft Access
-
Ratings
Single sign-on capability9.11202 Ratings00 Ratings
Role-based user permissions8.81278 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.5
920 Ratings
1% above category average
Microsoft Access
-
Ratings
Social data7.3902 Ratings00 Ratings
Social engagement7.7891 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
8.2
1030 Ratings
10% above category average
Microsoft Access
-
Ratings
Marketing automation8.31023 Ratings00 Ratings
Compensation management8.1672 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
8.1
1217 Ratings
7% above category average
Microsoft Access
-
Ratings
Mobile access8.11217 Ratings00 Ratings
Best Alternatives
HubSpot CRMMicrosoft Access
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
InterSystems IRIS
InterSystems IRIS
Score 7.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
InterSystems IRIS
InterSystems IRIS
Score 7.9 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
SAP IQ
SAP IQ
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMMicrosoft Access
Likelihood to Recommend
8.2
(1639 ratings)
5.1
(99 ratings)
Likelihood to Renew
9.5
(30 ratings)
10.0
(15 ratings)
Usability
7.9
(1487 ratings)
7.0
(5 ratings)
Availability
8.2
(1 ratings)
8.0
(1 ratings)
Performance
6.4
(1 ratings)
-
(0 ratings)
Support Rating
6.4
(24 ratings)
6.4
(5 ratings)
Implementation Rating
7.7
(9 ratings)
10.0
(1 ratings)
Configurability
4.5
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
5.5
(1 ratings)
-
(0 ratings)
Ease of integration
7.3
(1 ratings)
8.0
(1 ratings)
Product Scalability
7.3
(1 ratings)
5.0
(1 ratings)
Vendor post-sale
6.4
(1 ratings)
-
(0 ratings)
Vendor pre-sale
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMMicrosoft Access
Likelihood to Recommend
HubSpot
Well Suited - If you have a small sales team and want to focus on your priority leads - Need a tool to frequently email your top of the funnel to ensure brand recall happens the fastest possible way Not Suited - If you are expecting excellent UI/UX with a gamified approach CRM - Looking for a quick easy to use CRM (HubSpot required technical knowledge to setup).
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Microsoft
Microsoft Access can be easily implemented with training. It doesn't require expert level skill for basic reporting functions - but can be scaled to a complex database with sophisticated users. Its appropriate to consider if excel needs to be used to create reports, or if there are data entry needs - with corresponding reports.
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Pros
HubSpot
  • Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
  • Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
  • Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
Read full review
Microsoft
  • Very easy to create entity-relationship diagrams for various tables and designing mock layouts.
  • Really easy to navigate as it hold[s] the classic Microsoft UI. Another good thing is that it comes with the complete MS Office Suite.
  • It is really fast when joining multiple tables no matter what type of join.
  • Works on pretty much same SQL scripts so no need to learn a new language!
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Cons
HubSpot
  • A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
  • Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
  • I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
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Microsoft
  • Microsoft Access has not really changed at all for several years. It might be nice to see some upgrades and changes.
  • The help info is often not helpful. Need more tutorials for Microsoft Access to show how to do specific things.
  • Be careful naming objects such as tables, forms, etc. Names that are too long can get cut off in dialog boxes to choose a table, form, report, etc. So, I wish they would have resizable dialog boxes to allow you to see objects with long names.
  • I wish it could show me objects that are not in use in the database for current queries, tables, reports, forms, and macros. That way unused objects can be deleted without worrying about losing a report or query because you deleted the underlying object.
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Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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Microsoft
I and the rest of my team will renew our Microsoft Access in the future because we use and maintain many different applications and databases created using Microsoft Access so we will need to maintain them in the future. Additionally, it is a standard at our place of work so it is at $0 cost to us to use. Another reason for renewing Microsoft Access is that we just don' t have the resources needed to extend into a network of users so we need to remain a single-desktop application at this time.
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Usability
HubSpot
It's incredibly easy to use, pretty intuitive even to those who are not as technically savvy. For all the basics, most people can figure it out. I think the piece that can get tricky is how things are defined and how to correctly label opportunities at certain stages of the pipeline without getting confused or accidentally duplicating work that's already been done.
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Microsoft
Microsoft Access is easy to use. It is compatible with spreadsheets. It is a very good data management tool. There is scope to save a large amount of data in one place. For using this database, one does not need much training, can be shared among multiple users. This database has to sort and filtering features which seem to be very useful.
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Reliability and Availability
HubSpot
No answers on this topic
Microsoft
I don't think the program has ever failed me. It is one of those programs where there is always a solution if you know where to look.
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Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Microsoft
While I have never contacted Microsoft directly for product support, for some reason there's a real prejudice against MS Access among most IT support professionals. They are usually discouraging when it comes to using MS Access. Most of this is due to their lack of understanding of MS Access and how it can improve one's productivity. If Microsoft invested more resources towards enhancing and promoting the use of MS Access then maybe things would be different.
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Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Microsoft
there is no key idea, since it is easy to implement Microsoft Access
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Alternatives Considered
HubSpot
This answer may be a little more concise, as it's simpler! Although functionality is fairly similar, Management brought the Sales team into the boardroom and took us through a high-level guided tour of both Pipedrive & HubSpot CRM. It essentially boiled down to which interface do you prefer/which can you see yourselves using quicker/easier/faster? End result: HubSpot CRM based on unanimous decision!
Read full review
Microsoft
Crystal is easier for report writing, but isn't a database solution. Salesforce is lovely, but much more expensive than an old copy of Microsoft Office. For a small budget, [Microsoft] Access was really the only viable option. I only wish it was easier to write complex reports.
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Return on Investment
HubSpot
  • Tradeshow Lists and being able to create lists for our sales team to reach out.
  • Email Campaigns about new products and having CTA links for people to click which turn into purchase orders.
  • Creating Events and sending out invites for the events and those have turned into leads and business!
Read full review
Microsoft
  • Not having to recreate queries or reports every time you want to use them.
  • Once an item is created and saved as part of the database, you save manpower by not having to recreate them.
  • ROI from a usability standpoint is great. Solid product with great functionality that requires low maintenance usually.
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ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.