What users are saying about
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Top Rated
1073 Ratings
40 Ratings

HubSpot CRM

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Top Rated
1073 Ratings
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Score 8.4 out of 100
40 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Mixmax

Mixmax is a fully functional automated customer
communication experience platform available for the businesses to have the best
relationship with their clients or customers. Robust workflow to engage emails, email tracking, one-click meeting schedules, pre-made templates and
dialer everything is perfect and up to mark to use and increase the business to
the next level.
Mallory Robinson | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Mixmax
Customer data management / contact management
HubSpot CRM
8.7
Mixmax
Workflow management
HubSpot CRM
7.9
Mixmax
Territory management
HubSpot CRM
7.3
Mixmax
Opportunity management
HubSpot CRM
8.2
Mixmax
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.5
Mixmax
Contract management
HubSpot CRM
7.8
Mixmax
Quote & order management
HubSpot CRM
7.9
Mixmax
Interaction tracking
HubSpot CRM
8.4
Mixmax
Channel / partner relationship management
HubSpot CRM
7.5
Mixmax

Customer Service & Support

HubSpot CRM
7.4
Mixmax
Case management
HubSpot CRM
7.5
Mixmax
Call center management
HubSpot CRM
7.1
Mixmax
Help desk management
HubSpot CRM
7.7
Mixmax

Marketing Automation

HubSpot CRM
8.6
Mixmax
Lead management
HubSpot CRM
8.6
Mixmax
Email marketing
HubSpot CRM
8.6
Mixmax

CRM Project Management

HubSpot CRM
7.6
Mixmax
Task management
HubSpot CRM
8.2
Mixmax
Billing and invoicing management
HubSpot CRM
6.7
Mixmax
Reporting
HubSpot CRM
7.9
Mixmax

CRM Reporting & Analytics

HubSpot CRM
7.8
Mixmax
Forecasting
HubSpot CRM
7.9
Mixmax
Pipeline visualization
HubSpot CRM
8.0
Mixmax
Customizable reports
HubSpot CRM
7.5
Mixmax

Customization

HubSpot CRM
7.6
Mixmax
Custom fields
HubSpot CRM
8.2
Mixmax
Custom objects
HubSpot CRM
7.7
Mixmax
Scripting environment
HubSpot CRM
6.8
Mixmax
API for custom integration
HubSpot CRM
7.9
Mixmax

Security

HubSpot CRM
8.3
Mixmax
Single sign-on capability
HubSpot CRM
8.3
Mixmax
Role-based user permissions
HubSpot CRM
8.4
Mixmax

Social CRM

HubSpot CRM
7.8
Mixmax
Social data
HubSpot CRM
7.8
Mixmax
Social engagement
HubSpot CRM
7.8
Mixmax

Integrations with 3rd-party Software

HubSpot CRM
8.0
Mixmax
Marketing automation
HubSpot CRM
8.2
Mixmax
Compensation management
HubSpot CRM
7.7
Mixmax

Platform

HubSpot CRM
6.8
Mixmax
Mobile access
HubSpot CRM
6.8
Mixmax

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Mixmax

  • The scheduling integration is really easy for email recipients. It is quite literally one-click for them to schedule an event from a meeting time list interface.
  • The interface is extremely well-designed and intuitive across the board. This makes it really easy to learn their software and integrate it into your workflow.
  • Their pricing is *extremely* convenient for startups. Their "starter" plan is extremely affordable (currently $9/month/user), and includes unlimited tracking, templates, reminders, automation, etc... Basically, everything you would need to upgrade your email automation workflow.
Fedor Paretsky | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Mixmax

  • On occasion, Mixmax fails to sync to my email and I've had to reach out to support to remedy the issue.
  • Offering "link click tracking" for the lowest plan would be great for users, especially those new to the software so they can realize more of the benefits.
  • For the lower plan, I wish email opens were able to be tracked when sending to multiple people in the same email.
Brandon Weaver | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Mixmax

No score
No answers yet
No answers on this topic

Usability

HubSpot CRM

HubSpot CRM 8.6
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Mixmax

No score
No answers yet
No answers on this topic

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Mixmax

Mixmax 9.0
Based on 6 answers
Every time I have reached out to Mixmax I automatically get an email from a trained professional who has perfect insight into my issue with an understandable reason to why I am having and issue offers me a solution. The wait time is only around 5 minutes and they are always offering sympathy in certain situations.
Anonymous | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Mixmax

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Mixmax

MixMax completely beats out Yesware and SharpSpring. While comparable in price to Yesware, you get several more features. MixMax is at a much lower price point compared to SharpSpring, and includes all the same functionality of email tracking and scheduling out multiple sequences or journeys for defined audience groups. MixMax also has a much better support team than Yesware and SharpSpring.
Zach Ettelman | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Mixmax

  • Email tracking gives me the results of emails, whether or not the client is interested when they open and read the email which makes it the best platform.
  • The automated sending email is the big feature in Mixmax, the system automatically send the email on respective entries which actually saves the time and help in be productive at work.
Mallory Robinson | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Mixmax

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mixmax Editions & Modules

Edition
Free PlanFree
Starter$122
SMB$292
Growth$652
EnterpriseContact sales team
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Mixmax
9.2

Likelihood to Renew

HubSpot CRM
9.1
Mixmax

Usability

HubSpot CRM
8.6
Mixmax

Support Rating

HubSpot CRM
8.3
Mixmax
9.0

Implementation Rating

HubSpot CRM
9.1
Mixmax

Add comparison